K. Ivey-Gayles
Summary
Creative professional with expertise in problem-solving and managing daily office functions. Proficient in MS Office Suite and office communications equipment operations. Maintaining an impressive track record of assisting with improving sales & growing company customer base. Consistent independent thinker with excellent interpersonal and customer service skills. Strategic-thinker with history of transforming inefficient, underperforming operations into successful enterprises. Accomplished communicator with talent for building over-achieving teams. Dedicated to continuous improvement and achieving market-leading results.
Overview
10
10
years of professional experience
Work History
Business Development Manager
Audio Hoggz LLC
Missouri City, TX
11.2020 - 08.2023
- Identified and pursued valuable business opportunities to generate new company revenue and improve bottom line profit.
- Negotiated and closed long-term agreements with new clients and vendors in assigned territory.
- Generated new business with marketing initiatives and strategic plans.
- Identified inefficiencies in our data management system. Researched & implemented a new software solution. Which resulted in a 20% increase in overall efficiency
- Coordinated industry shows and conventions with primary mission of expanding market opportunities, and creating additional revenue streams
- Established relationships with key decision-makers within customer's organization to promote growth and retention.
- Developed process to analyze customer feedback to incorporate insights into product development strategies.
- Managed workflow between staff, coordinated documents, planning, and creative material distribution.
- Collaborated with marketing, sale, product and customer service teams to drastically improve customer experience & profit margins.
- Retained excellent client satisfaction ratings through displaying outstanding communication skills, charisma, empathy, and humor.
- Met with clients, delivering presentations, and educating on product and service features and offerings.
- Researched and resolved barriers to successful system functionality, improving support and issue resolution.
Operations Manager
JF Enterprises
Stafford, TX
02.2018 - 03.2020
- Reduced costs, managed delivery schedules and performed risk analysis to improve overall profitability.
- Set, enforced, and optimized internal policies to maintain responsiveness to demands.
- Established positive and effective communication among unit staff and organization leadership, reducing miscommunications, and missed deadlines.
- Implemented process improvement to shape organizational culture, optimize procedures for higher efficiency and help company evolve and grow.
- Organized and led staff orientation programs and training to promote collaboration.
- Facilitated onboarding sessions and on-the-job training for new hires, bolstering employee job position knowledge and skillset.
Executive Administrative Assistant
Jf Enterprises
Stafford, TX
01.2016 - 02.2018
- Produced accurate office files, updated spreadsheets, and crafted presentations to support executives and boost team productivity.
- Handled weekly and monthly scheduling for executive's calendar, time sheet audit and prepared meeting agenda and materials.
- Organized, reviewed timesheets, and updated schedules for executives and team members.
- Updated spreadsheets and created presentations to support executives and boost team productivity.
- Responded to emails and other correspondence to facilitate communication and enhance business processes.
- Handled scheduling for executive's calendar and prepared meeting agenda and materials.
Administrative Assistant
Premier Media Partners
Houston, TX
03.2014 - 01.2016
- Handled confidential and sensitive information with discretion and tact.
- Demonstrated exceptional organizational skills with the ability to perform and prioritize multiple tasks seamlessly with excellent attention to detail.
- Used advanced software to prepare documents, reports, and presentations.
- Continually sought methods for improving daily operations, communications with clients, record keeping and data entry for increased efficiency.
- Demonstrated ability to achieve goals and meet deadlines, and problem solve in a fast-paced environment
- Developed and updated spreadsheets and databases to track, analyze, and report on performance and sales data.
- Negotiated contracts with vendors and suppliers for office supplies, equipment and services.
Claims Processor
Community Health Choice
Houston, Texas
12.2013 - 11.2015
- Utilized excellent analytical and problem-solving skills to quickly and accurately assess insurance claims.
- Monitored claims processing trends to identify potential areas of improvement.
- Complied with regulations and guidelines related to claims processing to maintain quality and adherence to standards.
- Identified and reported potential fraud or abuse related to claims to protect system's integrity.
- Maintained strong knowledge of basic medical terminology to better understand services and procedures.
Education
Bachelor Of Science - Industrial And Organizational Psychology
Texas Southern University
Houston, TX05-2024
Skills
- Outstanding communication
- Problem-Solving
- Work flow planning & Implementation
- Client account management
- Critical Thinking & Problem Solving
- Vendor sourcing
- Organization
- Attention to detail
- Graphic Design
- Sales expertise
- Digital marketing
- Marketing and promotions
- Verbal and written communication
- Revenue Generation
- Excellent ability to multitask
- CRM Platforms
- Training and Mentoring
- Operations
- Website Designer
Timeline
Business Development Manager
Audio Hoggz LLC
11.2020 - 08.2023
Operations Manager
JF Enterprises
02.2018 - 03.2020
Executive Administrative Assistant
Jf Enterprises
01.2016 - 02.2018
Administrative Assistant
Premier Media Partners
03.2014 - 01.2016
Claims Processor
Community Health Choice
12.2013 - 11.2015
Bachelor Of Science - Industrial And Organizational Psychology
Texas Southern University
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