Summary
Overview
Work History
Education
Skills
Work Availability
Timeline
References

K JILL REED

Customer Service Representative
Grand Junction,CO
Believe those who are seeking the truth. Doubt those who find it.
André Gide

Summary

Detail-oriented Customer Service professional with 15+ years of experience in enhancing customer experiences and relationships through quality and attentive service delivery. Exceptional organizational skills leveraged in prioritizing and managing projects and daily administrative tasks to streamline operations and achieve deadlines. Analytical problem-solver adept at driving continuous process improvement initiatives to enhance operational efficiency and achieve organizational objectives.

Overview

15
15
years of professional experience

Work History

Electro-Mechanical Assembler 1

Valor Tactical Innovation
Grand Junction , CO
08.2022 - 06.2023
  • Maintained safety and quality standards by inspecting and testing assembled product specifications, achieving 99% accuracy rates
  • Reduced costs of waste materials by recycling component packaging bags and replacing purchased refuse bags, achieving cost-savings objectives, and decreasing carbon footprint
  • Enhanced throughput assembling components not only meeting, but surpassing goals consistently by >20% daily
  • Worked in positive collaboration with all team members to ensure most efficient work in process deadlines were met daily.

Corrections Support Trade Services Supervisor 1

Grand Mesa Youth Services Center
Grand Junction, CO
10.2018 - 10.2021
  • Instructed an average of 2-6 youth team members in fundamentals of commercial kitchen, food safety, preparation, and service, guiding their development of necessary skills to function in work setting such as food service industry.
  • Interacted with youth residents in fair and consistent manner, providing stable, structured environment
  • Resolved conflicts among youth team members reasonably and promptly, maintaining safe and harmonious workplace and contributing to youths' personal growth
  • Mentored youth daily in the course of routine, leading by example and allowing them to be in the moment
  • Championed improvements in facility consistently promoting best practices for safety, security, and quality control
  • Delegated tasks to youth team members according to individual strengths and interests creating successful outcomes
  • Supervised and assured safety of youth team workers always utilizing continuous risk management practices.

Merchandising Execution Team Associate

Home Depot
Grand Junction, CO
08.2015 - 10.2018
  • Maintained store appearance servicing bays according to planograms, assuring shelves were freshened, stocked, and customer ready.
  • Expanded organizational and time management skills by successfully managing large workload of tasks and projects in timely manner.
  • Conducted regular audits of store bays to ensure accuracy of pricing labels, stock levels, and display placement.
  • Utilizing POS systems, performed inventory checks, adjustments, and price updates.
  • Demonstrated excellent customer service skills assisting customers with product inquiries and needs.
  • Strengthened aptitude for problem solving addressing customer complaints, resolving issues quickly and efficiently.

Food Services Cook Supervisor

CBM
Grand Junction, CO
01.2015 - 05.2016
  • Instructed detained workers in proper cooking techniques, food safety procedures, and equipment usage in performance of daily meal preparation and cleaning duties
  • Continuously monitored detained workers and kitchen area maintaining safety and security
  • Assured adherence to Health and Safety standards
  • Completed routine records and reports.

Hotel Front Desk Clerk

LaQuinta Inn & Suites
Fruta, CO
01.2014 - 01.2015
  • Greeted guests in professional and friendly manner
  • Managed incoming calls promptly and professionally using multi-line phone system
  • Familiarized guests regarding local attractions, restaurants, and services
  • Assured customer concerns were addressed in timely, efficient manner, striving to ensure satisfaction
  • Utilized computer software programs such as Microsoft Office Suite and Hotel Management Systems daily.

Education

HIGH SCHOOL DIPLOMA -

Niobrara County High School, Lusk, WY

Skills

Organizational skillsundefined

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline

Electro-Mechanical Assembler 1 - Valor Tactical Innovation
08.2022 - 06.2023
Corrections Support Trade Services Supervisor 1 - Grand Mesa Youth Services Center
10.2018 - 10.2021
Merchandising Execution Team Associate - Home Depot
08.2015 - 10.2018
Food Services Cook Supervisor - CBM
01.2015 - 05.2016
Hotel Front Desk Clerk - LaQuinta Inn & Suites
01.2014 - 01.2015
Niobrara County High School - HIGH SCHOOL DIPLOMA,

References

Upon request.
K JILL REEDCustomer Service Representative