Kimberly Quintanilla
Summary
To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
9
9
years of professional experience
Work History
Retail Sales Associate
AT&T Mobility
06.2017 - Current
- Opened, shelved and merchandised new products in visually appealing and organized displays for optimal sales promotions.
- Greeted customers and helped with product questions, selections, and purchases.
- Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
- Used in-store system to locate inventory and place special orders for customers.
- Managed efficient cash register operations.
- Listened to customer needs and desires to identify and recommend optimal products.
- Built customer loyalty and retention by delivering excellent shopping experiences.
- Checked pricing, scanned items, applied discounts, and printed receipts to ring up customers.
- Engaged in friendly conversation with customer to better uncover individual needs.
- Handled returns and exchanges professionally, resolving customer issues while adhering to company policies.
- Consistently met personal sales goals through proactive engagement with customers and upselling techniques when appropriate.
- Monitored sales floor and merchandise displays for presentable condition, taking corrective action such as restocking or reorganizing products.
- Helped customers complete purchases, locate items, and join reward programs.
- Increased sales revenue through effective product recommendations tailored to individual customers.
- Maintained a clean and organized store environment, enhancing the overall shopping experience for customers.
- Demonstrated a high level of initiative and creativity while tackling difficult tasks.
- Worked effectively in fast-paced environments.
Jewelry Sales Associate
Fred Meyer Jewelers
10.2016 - 06.2017
- Exceeded personal sales targets regularly by employing upselling techniques and suggesting complementary accessories during transactions.
- Greeted customers, helped locate merchandise, and suggested suitable options.
- Conducted regular audits of displayed items, maintaining an accurate representation of available products for clientele.
- Created inviting environment for customers by maintaining store organization and cleanliness.
- Maintained up-to-date knowledge of store sales, payment policies and security standards.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Displayed merchandise by arranging in appealing ways to boost sales.
- Listened to customer needs and desires to identify and recommend optimal products.
- Assisted clients in making informed decisions on high-value purchases by sharing expert knowledge of gemstones, metals, and designs.
- Built customer loyalty and retention by delivering excellent shopping experiences.
- Managed efficient cash register operations.
- Resolved problems, improved operations and provided exceptional service.
- Demonstrated respect, friendliness and willingness to help wherever needed.
Optometrist Assistant
Valley Health Care Center
07.2015 - 07.2016
- Collaborated with medical and administrative personnel to maintain patient-focused, engaging and compassionate environment.
- Helped improve patient outcomes by educating and advising on relevant treatments and care.
- Liaised with patients and addressed inquiries, appointment requests and billing questions.
- Increased patient satisfaction by addressing concerns promptly and effectively resolving issues.
- Maintained patient confidentiality at all times, adhering to HIPAA guidelines and protecting sensitive information from unauthorized access.
- Conducted monthly and quarterly inventory of supplies using facility cost reporting records.
- Perform vision field test, administer eye drops for dilation and conduct other basic optimal producers.
- Helped patients with selecting and ordering glasses or contact lenses to encourage informed decisions.
- Maintained a clean and organized workspace, ensuring that all equipment was properly sanitized between uses.
- Provided crucial support during contact lens insertion/removal trainings for new wearers, ensuring proper technique was followed for optimal results.
- Maintained inventory levels and accurate records of contact lenses and eyeglass frames.
- Explained procedures to patients to reduce anxieties and increase patient cooperation.
- Coordinated patient scheduling, monitored patient flow throughout office and properly communicated delays.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Demonstrated a high level of initiative and creativity while tackling difficult tasks.
- Learned and adapted quickly to new technology and software applications.
- Worked well in a team setting, providing support and guidance.
Education
Associates Degree Management - Health Information Technology
ITT Technical Institute
Sylmar, CA05.2015
High School Diploma -
Robert Fulton College Prep
Van Nuys, CA06.2013
Skills
- Product Recommendations
- Team Leadership
- Creative Thinking
- Time management abilities
- Problem-solving abilities
- Customer Service
- Store Organization
- Store Policies and Procedures
- Complaint Management
- Friendly and Helpful
- Reliability and punctuality
- Multitasking Abilities
- Register Opening and Closing
- Analytical Skills
- Sales expertise
- Stocking and Receiving
- Product Knowledge
- Cash Handling
- Interpersonal Skills
- Relationship Building
- Basic Mathematics
- Payment Processing
- Loss Prevention
- Exceeding Customer Expectations
- Strong Communication and Interpersonal Skills
- Multitasking
Languages
Spanish
Native or Bilingual
Timeline
Retail Sales Associate
AT&T Mobility
06.2017 - Current
Jewelry Sales Associate
Fred Meyer Jewelers
10.2016 - 06.2017
Optometrist Assistant
Valley Health Care Center
07.2015 - 07.2016
Associates Degree Management - Health Information Technology
ITT Technical Institute
High School Diploma -
Robert Fulton College Prep
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