Summary
Overview
Work History
Education
Skills
Work Availability
Timeline
Kristina Lamont

Kristina Lamont

Everett,WA
The person who says it cannot be done should not interrupt the person who is doing it.
Chinese proverb

Summary

Multitalented with over 20 years in top-tier organizational support. Skilled at working close with senior executive team. Robust history offering office management, support staff management, training, supervision and event planning. Excellent research, project support and organizational abilities. Handles strategic planning, operational and administrative requirements. Results-driven and hardworking with skill and resilience to achieve daily operational goals. Focused on maximizing executive productivity by providing exceptional service and coordinating team activities.

Overview

15
15
years of professional experience

Work History

Order Management 3

Comcast
04.2022 - Current
  • Ensure order coordination, verification, and corrections are completed within defined service-level agreements
  • Reviewed orders for accuracy, errors, and omissions to minimize incorrect shipments.
  • Sent emails to communicate order status and informed customers of back-orders or shipping delays.
  • Work with senior sales team to ensure customer orders are processed appropriately
  • Assist with the incubating process for new products during the early phases of introduction
  • Work cross-functionally with advanced technical support teams to manage escalation mailboxes and ensure timely and accurate resolution
  • Service Level Agreements
  • Provide order support and coordination for advanced voice and data services including the small business, mid-market, and Enterprise channels
  • Ensure contracts meet all submission criteria and compliance requirements and approve/correct or reject contracts as appropriate.

TCOE SME/Router/PAL

Comcast
04.2018 - 04.2022
  • Assisted TCOE agents and technicians with all support needs
  • Developed business cases, presentations and reports for senior management.
  • Collaborated with senior management and business line management to identify and prioritize new concepts for development and launch.
  • Helped streamline repair processes and update procedures for support action consistency
  • Documented all transactions and support interactions in the system for future reference and addition to the knowledge base
  • Fielded an average of 40 daily inbound phone calls to deliver support and remotely resolve service issues
  • Analyzed agent's and technicians' issues to identify troubleshooting methods needed for quick remediation
  • Resolved 15 agent support inquiries per day
  • Directed all dispatching, routing, and tracking of technicians
  • Closely monitored dispatch board to triage and prioritize over daily calls
  • Evaluated and adjusted routes based on daily needs, available workers, traffic hazards, and weather conditions
  • Proved successful working within tight deadlines and a fast-paced atmosphere
  • Documented all transactions and support interactions in the system for future reference and addition to the knowledge base
  • Responded to support requests from end-users and patiently walked individuals through basic troubleshooting tasks
  • Configured hardware, devices, and software
  • Troubleshot and diagnosed problems to accurately resolve a wide range of technical issues
  • Handled 40 calls per day to address technicians' inquiries and concerns

Senior Executive Assistant

Regis Corporation
01.2008 - 04.2018
  • Assists with HR related file digitization
  • Supports intake of employee requests for non-medical accommodations
  • Ensures accommodation details are accurately documented in case management system
  • Managed complex calendar scheduling with focus on proper allocation of executive availability.
  • Prepared meeting agendas and briefing papers for members of board of directors and executive team.
  • Organize and assist with team activities
  • Scheduled cost-effective air/hotel/ ground transportation
  • Monthly expense reports
  • Collaborates with internal and external teams on escalated and/or complex matters
  • Resolves pay related issues by identifying the root cause and partnering with Payroll, Tax, and other teams as necessary.

Education

Bachelor of Science - Business Management

University of Phoenix, Tempe, AZ
2009

Human Resource Management Certificate -

University of Phoenix, Tempe, AZ
03.2009

Skills

  • Program improvements
  • Group and Individual Instruction
  • Microsoft Office and applications
  • High level of integrity and discretion
  • Impeccable attention to detail
  • Training Initiatives
  • Tracking and Documentation
  • Team Leadership
  • Strong Organizational, communication and interpersonal skills
  • Project Planning
  • Conflict Management
  • Report Analysis
  • Employee Training
  • Social Media Knowledge
  • Sorting and Labeling
  • Excel Spreadsheets
  • Advanced MS Office Suite Proficiency
  • Business Correspondence
  • Proper Phone Etiquette
  • Financial Services
  • Schedule Planning
  • Schedule Management
  • Executive Presentation Development
  • Performance Improvement
  • Strong Problem Solver

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline

Order Management 3 - Comcast
04.2022 - Current
TCOE SME/Router/PAL - Comcast
04.2018 - 04.2022
Senior Executive Assistant - Regis Corporation
01.2008 - 04.2018
University of Phoenix - Bachelor of Science, Business Management
University of Phoenix - Human Resource Management Certificate,

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Kristina Lamont