KevLynn Mattox
Indianapolis,IN
Summary
Proven Certified Medical Assistant with a track record of enhancing patient satisfaction and streamlining clinic operations at Mercy Health Urgent Care. Skilled in HIPAA compliance, electronic health records, and providing compassionate care, demonstrating a unique blend of technical proficiency and empathetic patient interaction. Achieved significant reductions in patient wait times through efficient scheduling and meticulous preparation. Conscientious Healthcare professional offering over 11 years of experience in fast-paced settings. Competent in organizing charts, preparing patient rooms and supporting diagnostic processes through laboratory testing and medication administration. Positive and upbeat with excellent communication skills. Dedicated administrative professional well-versed in communication and team building. Knowledgeable in medical terminology and scheduling. Ready to bring 7 years of relevant work experience to your team.
Overview
10
10
years of professional experience
Work History
Certified Medical Assistant
Mercy Health Urgent Care
2024.05 - Current
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Called and faxed pharmacies to submit prescriptions and refills.
- Provided compassionate care for patients, addressing their concerns and ensuring a positive experience.
- Documented vital signs and health history for patients in clinic and hospital environments.
- Assisted physicians with various procedures, ensuring comfort and accuracy for optimal patient outcomes.
- Collected and documented patient medical information such as blood pressure and weight.
- Reduced wait times for patients by maintaining an organized schedule and swiftly preparing examination rooms.
- Enhanced clinic efficiency by thoroughly documenting patient information and updating electronic health records.
- Kept medical supplies in sufficient stock by monitoring levels and submitting replenishment orders before depleted.
- Conducted preliminary patient evaluations measuring weight, temperature and blood pressure.
- Assisted with routine checks and diagnostic testing by collecting and processing specimens.
Bartender Shift Manager
2 Ambitious Girlz LLC.
2019.09 - Current
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Managed bar inventory, restocked supplies and placed orders for spirits, beer, wines, and mixers.
- Promoted a positive work atmosphere through clear communication, teamwork encouragement, and recognition of employee achievements.
- Successfully resolved customer complaints, demonstrating strong conflict resolution skills and commitment to client satisfaction.
- Followed alcohol awareness procedures for preventing excessive guest intoxication.
- Established rapport with regular patrons through attentive service, fostering loyalty to the establishment.
- Monitored compliance with local and state liquor laws, ensuring all employees were properly trained and licensed to serve alcoholic beverages.
- Adhered to state laws regarding alcoholic beverage services and customer regulations.
- Kept bar presentable and well-stocked to meet customer needs.
- Organized bar inventory and storage procedures to keep stock within optimal levels and meet expected customer demands.
- Trained new bartenders on drink preparation, product promotion, garnish preparation, and sanitation protocol.
- Oversaw and monitored cash drawers and reconciled drawers against cash register reports at close of business.
- Trained new bartenders on mixing techniques, customer service standards, and company policies, ensuring a high-quality experience for all guests.
- Kept alcoholic beverages well-stocked and organized to meet expected demands.
- Consistently maintained a clean and organized bar area, ensuring compliance with health and safety regulations.
- Set up bar for operation, obtained cash bank, and stocked service bar.
- Ensured accurate cash handling procedures were followed consistently throughout each shift to maintain financial accountability.
- Improved customer satisfaction by delivering prompt and efficient service during busy shifts.
- Supervised and trained staff on preparing and delivering drinks, handling food, and money and setting up bar at beginning of shift and breaking down at end of shift to facilitate operations.
- Obtained cash bank and stocked service bar to prepare for operation.
- Served high customer volumes during special events, nights, and weekends.
- Managed staff schedules and maintained adequate coverage for all shifts.
- Reduced health risks and safety hazards by preparing beverage products consistently while creating cleaning schedules, restocking items and sanitizing equipment to adhere to health department standards.
Certified Medical Assistant
Community Health Network
2023.01 - 2024.05
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Called and faxed pharmacies to submit prescriptions and refills.
- Provided compassionate care for patients, addressing their concerns and ensuring a positive experience.
- Documented vital signs and health history for patients in clinic and hospital environments.
- Assisted physicians with various procedures, ensuring comfort and accuracy for optimal patient outcomes.
- Collected and documented patient medical information such as blood pressure and weight.
- Kept medical supplies in sufficient stock by monitoring levels and submitting replenishment orders before depleted.
- Promoted office efficiency, coordinating charts, completing insurance forms, and helping patients with diverse needs.
- Directed patients to examining rooms and coordinated transportation assistance as necessary.
- Improved patient satisfaction by providing efficient and accurate medical assistance during appointments.
- Prepared and administered medications to alleviate patient symptoms.
- Communicated clearly and effectively with patients to verify information, determine purpose of visit and record medical history.
- Taught patients about medications, procedures, and care plan instructions.
- Contributed to a welcoming atmosphere at the practice by greeting patients warmly upon arrival, checking them in efficiently, and answering any questions they had about their visit or overall healthcare needs.
- Enhanced clinic efficiency by thoroughly documenting patient information and updating electronic health records.
- Assisted physicians with minor surgeries, including preparing operating room and sterilizing instruments.
- Performed medical records management, including filing, organizing and scanning documents.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Obtained client medical history, medication information, symptoms, and allergies.
Radiology Administrative Assistant
IU Health Riley Hospital for Children
2022.09 - 2023.04
- Contributed to the improvement of interdepartmental communication by serving as a liaison between radiology and other hospital departments.
- Actively participated in quality assurance initiatives, contributing valuable insights to improve overall department performance.
- Managed supply inventory, ordering necessary items promptly to prevent stock shortages or delays in services.
- Developed strong relationships with medical professionals, collaborating effectively on various projects related to patient care coordination.
- Improved departmental workflow with the timely preparation of radiology reports and documentation.
- Organized and maintained patient records, ensuring accuracy and compliance with HIPAA regulations.
- Supported the implementation of new policies and procedures, resulting in streamlined administrative tasks within the radiology department.
- Provided compassionate assistance to patients throughout their imaging experience, addressing concerns or questions with patience and understanding.
- Boosted efficiency in report generation with proficient utilization of transcription software and equipment.
- Performed various administrative tasks by filing, copying and faxing documents.
- Coordinated referrals through insurance and other medical specialists and documented details in patient charts.
- Organized and maintained patient chart filing system to promote quick data finding for staff.
Customer Service Representative
Cornerstone Support Service
2014.08 - 2020.10
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Followed up with customers about resolved issues to maintain high standards of customer service.
- Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.
- Met customer call guidelines for service levels, handle time and productivity.
- Maintained up-to-date knowledge of product and service changes.
- Investigated and resolved customer inquiries and complaints quickly.
- Responded to customer requests, offering excellent support and tailored recommendations to address needs.
- Trained new Customer Service Representatives on company policies, procedures, and best practices.
Education
Certified Medical Assistant Program - Medical Assisting
J. Everett Light Career Center
Indianapolis10.2023
High School Diploma -
Basic PREP Acaedmy
Indianapolis01.2012
Skills
- HIPAA Compliance
- Medical Terminology
- Specimens collection and processing
- Patient Scheduling
- Electronic Health Records
- Vital Sign Monitoring
- Payment Collection
- Medical billing and coding
- Medical Billing
- Customer Service
- Phlebotomy
- Sterilization techniques
- Vital signs monitoring
- Data Entry
- Appointment Setting
- Insurance Verification
- Insurance Claims
Timeline
Certified Medical Assistant
Mercy Health Urgent Care
2024.05 - Current
Certified Medical Assistant
Community Health Network
2023.01 - 2024.05
Radiology Administrative Assistant
IU Health Riley Hospital for Children
2022.09 - 2023.04
Bartender Shift Manager
2 Ambitious Girlz LLC.
2019.09 - Current
Customer Service Representative
Cornerstone Support Service
2014.08 - 2020.10
Certified Medical Assistant Program - Medical Assisting
J. Everett Light Career Center
High School Diploma -
Basic PREP Acaedmy
Similar Profiles
ALYSSA TRASSALYSSA TRASS
Sr. Operations Manager at Bon Secours Mercy Health| Urgent CareSr. Operations Manager at Bon Secours Mercy Health| Urgent Care
Talia GiustinianoTalia Giustiniano
Advanced Clinical Associate/ Medical Assistant at MERCY GO-HEALTH URGENT CAREAdvanced Clinical Associate/ Medical Assistant at MERCY GO-HEALTH URGENT CARE
SUZANNE JAGERSUZANNE JAGER
Customer Service Representative at Premier Health Consultants (Mercy One Urgent Care-Singing Hills)Customer Service Representative at Premier Health Consultants (Mercy One Urgent Care-Singing Hills)