K. Romig
Bank Of America
Saint Paul,MN
Summary
Expert in the financial industry, utilizing all protocols with proven history of leading shifts with excellent guidance and employee leadership. Enthusiastic and eager to contribute to team success through hard work, attention to detail and excellent organizational skills. Motivated to learn, grow and excel in the operational field.
Overview
7
7
years of professional experience
Work History
Market Operations Analyst
Bank Of America
Minnetonka, MN
02.2022 - Current
- Supported top-level decision-making and strategy planning, forging productive relationships with top leaders and serving as key advocate for various personnel issues.
- Auditing internally for daily operations for regulatory compliance.
- Retention, IRIS and shipping of organized quarterly bundles.
- Scheduling for monthly audits / cash counts and scheduling for employee scheduled shifts.
- Reviewing and pulling reports to ensure operations are optimal.
- Designed plans to improve operations and suggested changes to systems for overall organization.
Financial Center Operations / FC Assistant Manager
Bank Of America
West St. Paul, MN
08.2019 - Current
- Educated associates on best practices to optimize productivity, goals and line of business.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Upheld great standards of leadership for employees, consistently leading by example.
- Developed and optimized organizational systems to boost efficiency and keep operations top of mind.
Lead Teller
Think Mutual Bank
Eagan, MN
03.2019 - 08.2019
- Assisted customers with setting up or closing accounts, completing loan applications and signing up for new services.
- Created teller schedule to keep weekly and weekend shifts properly staffed.
- Received car loan, home loan, credit card payments and posted to accounts.
- Completed highly accurate, high-volume money counts via both manual and machine-driven approaches.
- Cash auditing TCDS and TCRS monthly.
- Assisted customers with safety deposit boxes.
- Volunteered a lot of time to give back to the community.
Universal Banker
Associated Bank
Burnsville, MN
09.2018 - 03.2019
- Opened checking, savings, ordered checks, debit cards and furnished online banking details to facilitate new transactions.
- Cashed checks, accepted deposits and withdrawals within assigned limits and calculated daily transactions using computers, calculators or adding machines.
- Adhered to established security procedures and reported potential fraud or safety violations to management for immediate recourse.
- Displayed knowledge and proficiency in explaining, selling and administering products and referred customers to appropriate resources for enhanced services.
- Mock auditing to prepare for yearly reviews.
Lead Teller
Wells Fargo
Savage, MN
09.2015 - 09.2018
- Created teller schedule to keep weekly and weekend shifts properly staffed.
- Received car loan, home loan and other payments and posted to accounts.
- Completed highly accurate, high-volume money counts via both manual and machine-driven approaches.
- Observed and coached team members on their goals and career expectations within our branch to help them grow.
- Maintenance requests for building interior.
- Auditing cash and mock auditing files alongside of the compliance officer during each of their visits.
Education
High School Diploma -
NPHS
New Prague, MN06-2008
Skills
- Staff Training / Development
- Records Inventory Management
- Risk Management / Compliance Expert
- Leadership
- Teamwork and Collaboration
- Data analysis
Accomplishments
- Achieved for MN to be #1 within the expansion market, leading with retention through effectively helping leaders with information, best practices, tracking and giving guidance on procedures.
- Achieved customer authentication reporting to rise by researching and fixing our systems - guiding our market through the process. (Helping prevent fraud).
Auditing
I have worked alongside with auditors throughout the years to see exactly what we focus on for daily operational standards, learning how to mitigate risk(s), and observe and understand how to fix all areas amongst our business that need improvement. I enjoy being a compliance expert and harbor strong intuitive investigative skills that help with my research until my task(s) are complete. I am very detail oriented and I enjoy learning, and being a credible coach for my associates. I believe strongly in bringing my best and whole self to work each and every day.
Timeline
Market Operations Analyst
Bank Of America
02.2022 - Current
Financial Center Operations / FC Assistant Manager
Bank Of America
08.2019 - Current
Lead Teller
Think Mutual Bank
03.2019 - 08.2019
Universal Banker
Associated Bank
09.2018 - 03.2019
Lead Teller
Wells Fargo
09.2015 - 09.2018
High School Diploma -
NPHS