Summary
Overview
Work History
Education
Skills
Timeline
Generic

Kyle Steinwand

Richland

Summary

An Automotive Technician with five years of professional experience, specializing in vehicle maintenance, auto repair, diesel engines, and customer service. A proven track record of building long-term customer relationships and driving repeat business. Adept at diagnosing faults and mechanical issues to ensure vehicle safety.

Overview

19
19
years of professional experience

Work History

Food Delivery Driver

DoorDash
10.2021 - Current
  • Planned optimal routes to deliver multiple orders per trip and achieve strong performance ratings.
  • Served customers promptly by smoothly collecting and delivering high volume of orders.
  • Met promised delivery times consistently by using GPS software to spot and avoid traffic delays.
  • Developed and maintained professional relations between customer, store personnel, and company.
  • Drove continuously during shifts, meet deadlines, and achieved high customer satisfaction ratings.
  • Verified orders prior to completing deliveries to avoid customer complaints.
  • Provided excellent customer service by being friendly and courteous during interactions to increase satisfaction and loyalty.
  • Followed traffic laws during delivery for safety of pedestrians and other vehicles.
  • Operated delivery vehicles safely and efficiently.

Delivery Driver

FedEx Ground
09.2019 - 09.2021
  • Perform multiple deliveries per day for residential and commercial businesses, navigate a wide range of weather and traffic conditions safely, maintain an accident-free record, and ensure on-time delivery for customers
  • Loaded truck and properly secured items to prevent damage for deliveries.
  • Operated vehicle safely in highly congested areas with no traffic violations.
  • Completed rush deliveries on tight timetables to satisfy customer needs.
  • Completed on-time deliveries by choosing best and most efficient routes.
  • Read maps, followed oral, and written instructions and used GPS technology to make deliveries.
  • Worked scheduled hours as required and took on available shifts during holidays and busy periods.
  • Delivered packages to customer doorsteps and business offices.
  • Expedited deliveries to meet customer deadlines and requirements.
  • Communicated with dispatchers to stay informed of changes to routes and delivery schedules.
  • Loaded and unloaded various delivery vehicles with correct order and balancing.
  • Minimized company liability and risks to loads by obeying traffic laws.
  • Worked with road knowledge, GPS systems and paper maps to navigate planned route and make adjustments.
  • Complied with truck driving rules as well as company policies and procedures regarding safe vehicle operations.
  • Inspected load security and checked for damages.
  • Determined quickest and safest routes for delivery by using effective planning and organizational skills.
  • Successfully avoided time delivery delays by carefully planning best routes.
  • Drove truck in urban and rural areas to expertly make high volume of deliveries.

Lead Technician

Take 5 Oil Change
10.2018 - 09.2019
  • Interaction with customers to identify which basic maintenance services to have performed for their vehicle, changing various fluids ranging from engine oil to engine coolant, and replacement of engine and cabin air filters along with windshield wiper blades
  • Managed team performance by training, mentoring, disciplining, and motivating employees.
  • Monitored and enforced safety measures to mitigate hazards.
  • Adhered to established policies and standards to safely complete projects.
  • Tracked equipment and inventory, maintaining prescribed levels for technical equipment and supplies.
  • Monitored spare parts inventory and addressed shortages with purchasing personnel.
  • Worked with diverse types of weather and ground conditions.

Automotive Technician

Paramount Automotive Group
01.2018 - 09.2018
  • Performed safety and emissions inspections.
  • Replaced damaged, missing, or defective parts with new and refurbished components.
  • Performed diagnostic and troubleshooting procedures to find and identify root causes of mechanical issues.
  • Completed full vehicle inspections to check for leaks, damage, or other issues of concern.
  • Completed customer orders and warranty services according to manufacturer specifications.
  • Inspected and tested vehicles and completed preventive maintenance such as engine tune-ups, oil changes, tire rotations, wheel balancing, and filter replacement.
  • Troubleshot and diagnosed faults with vehicle systems and components using OEM-specific code readers, diagnostic trees, and online knowledge bases.
  • Used specialized tools to detect leaks in gas and refrigerant systems.
  • Changed, rotated, and balanced tires on different types of vehicles.
  • Serviced vehicles according to OEM recommended maintenance schedules for oil changes, engine tune-ups and fluid changes.
  • Investigated customer complaints to identify cause of malfunctions.
  • Serviced air conditioning systems, changed and topped off fluids and completed maintenance inspections.
  • Coordinated with parts department to determine availability of necessary components.
  • Checked brake systems and determined need of pad replacement, disc turning or other maintenance requirements.

Customer Service Associate

Walmart
08.2017 - 12.2017
  • Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Handled billing and payment issues by following guidelines and resolving disputes.
  • Maintained clean and orderly checkout areas by mopping floors, emptying trash cans and wiping down surfaces.
  • Promptly responded to inquiries and requests from prospective customers.
  • Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.
  • Investigated and resolved customer inquiries and complaints quickly.
  • Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates.
  • Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.
  • Delivered prompt service to prioritize customer needs.
  • Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
  • Monitored cash drawers in multiple checkout stations and maintained adequate cash supply.

Parts Counter Clerk

JRi Shocks
10.2015 - 06.2017
  • Performed data entry and completed proper paperwork.
  • Completed physical inventory counts each month.
  • Requisitioned new supplies and maintained storage areas for smooth department operations.
  • Rejected damaged items, recorded shortages and corresponded with shippers to rectify issues.
  • Monitored inventory to maintain sufficient supply levels to meet business and customer needs.
  • Utilized forklift or pallet truck to load, unload, transport and store goods.
  • Moved shipment materials to and from designated areas using lift and hand trucks.
  • Sorted and delivered materials to different work areas and staff.

Army

US Army
07.2006 - 02.2011
  • 14E PATRIOT Missile System Operator and Maintainer - Operations and maintenance of the PATRIOT surface to air missile system, as well as the communications equipment associated with it
  • Proven ability to learn quickly and adapt to new situations.
  • Worked effectively in fast-paced environments.
  • Proven ability to develop and implement creative solutions to complex problems.
  • Organized and detail-oriented with a strong work ethic.
  • Exercised leadership capabilities by successfully motivating and inspiring others.
  • Developed and maintained courteous and effective working relationships.
  • Applied effective time management techniques to meet tight deadlines.
  • Adaptable and proficient in learning new concepts quickly and efficiently.
  • Identified issues, analyzed information and provided solutions to problems.
  • Excellent communication skills, both verbal and written.
  • Worked flexible hours across night, weekend, and holiday shifts.
  • Developed strong organizational and communication skills through coursework and volunteer activities.
  • Assisted with day-to-day operations, working efficiently and productively with all team members.
  • Used critical thinking to break down problems, evaluate solutions and make decisions.
  • Demonstrated leadership skills in managing projects from concept to completion.
  • Versatile professional with strong problem-solving skills and history of adapting to diverse challenges. Applies innovative solutions and technical expertise to deliver exceptional results. Committed to streamlining processes and advancing organizational objectives.
  • Demonstrated a high level of initiative and creativity while tackling difficult tasks.
  • Self-motivated, with a strong sense of personal responsibility.

Education

Automotive Repair / Ford FACT / NASCAR Technology -

NASCAR Technical Institute, Inc.
Mooresville, NC
04-2014

Skills

  • Mechanical Troubleshooting
  • Electrical Troubleshooting
  • Electronics
  • Time Management

Timeline

Food Delivery Driver

DoorDash
10.2021 - Current

Delivery Driver

FedEx Ground
09.2019 - 09.2021

Lead Technician

Take 5 Oil Change
10.2018 - 09.2019

Automotive Technician

Paramount Automotive Group
01.2018 - 09.2018

Customer Service Associate

Walmart
08.2017 - 12.2017

Parts Counter Clerk

JRi Shocks
10.2015 - 06.2017

Army

US Army
07.2006 - 02.2011

Automotive Repair / Ford FACT / NASCAR Technology -

NASCAR Technical Institute, Inc.

Similar Profiles

CREATE PROFILE