Summary
Overview
Work History
Education
Skills
Community Service
Timeline
Generic

KEANNA MILES-STEWART

Las Vegas,Nevada

Summary

Accomplished professional with extensive multi-leveled customer service skill-set and proven ability to develop and implement new strategies, while supervising multiple projects. Adept at managing concurrent objectives promoting efficiency and influencing positive outcomes.

Overview

33
33
years of professional experience

Work History

Customer Care Manager

Rent A Heart
Las Vegas, Nevada
11.2017 - 11.2018
  • In-home caregiving and companionship that includes observation, organization and assistance with all activities of daily living.
  • Observe and report changes of client mental, physical and emotional condition to the medical team involved.
  • Prepare meals, and supervise client administering any prescribed medications.
  • Drive and accompany client to doctor appointments.
  • Coordinate doctor appointments, recreation and maintaining day to day schedule.
  • Create a safe and positive living arrangement for client by communicating about concerns, challenges or decision making.
  • Adhered to all HIPAA regulations related to privacy of patient information.
  • Maintained records of client care, condition, progress, or problems to report and discuss observations with supervisor or case manager.
  • Responded promptly to emergency situations involving health or safety of a client.
  • Participated in regular team meetings with interdisciplinary team members regarding patient care issues.
  • Utilized problem solving skills when dealing with challenging situations.
  • Demonstrated excellent communication skills when interacting with patients and families.

Assistant Director, Management, Direct Suppport

BAI-Bringing About Independence
Las Vegas, Nevada
04.2008 - 08.2017
  • Directed and supervised (6)managers, (49) direct support staff and (24) intellectually disabled individuals ensuring that medication administration, personal hygiene and other activities of daily living were completed safely without any reports of abuse, neglect or exploitation.
  • Trained staff members to oversee and report any abuse, neglect or exploitation while ensuring the health, safety, and well-being of individuals served.
  • Maintaining compliance with Human Rights Commitee, Behavior Intervention Commitee aligned with Desert Regional Center regulations.
  • Successfully improved employment turnover through incentives and training.
  • Trained staff members day-to-day to adhere to company policy procedures, standard operating procedures.
  • Cultivated and maintained relationships to promote positive work culture.
  • Generated billing and progress reports to meet strict monthly deadlines.
  • Responsible for staff members evaluations, disciplinary actions, grievances, mandatory meetings resolving any conflicts that impend progress.

Certified Nursing Assistant/Lead Surgical Technician

Community Hospital of SB,Corona Regional,Summerlin
Inland Empire, Corona, Las Vegas , See Cities
11.1991 - 04.2008
  • Maintained accurate, timely flow of information by completing thorough patient records and updating healthcare team on patient status.
  • Assisted patients with activities of daily living such as bathing, grooming, and dressing.
  • Provided basic patient care by taking vital signs, measuring height and weight, and recording intake and output.
  • Answered call lights promptly and responded to patient needs accordingly.
  • Scrubbed arms and hands and assisted surgical team with scrubbing, masks and surgical clothing.
  • Reviewed surgical requirements and prepped operating room with appropriate tools, equipment and instruments.
  • Set up equipment, tools and supplies for procedures and organize instruments as directed in surgeons' preference cards.
  • Laid out all instruments, supplies and tools as directed by surgeons.
  • Assisted surgeon and assistant by passing instruments and sterile supplies throughout operation.
  • Held instruments and quickly handed to surgeon during procedures.
  • Maintained proper sterile field during surgical procedures.
  • Prepared, cared for and disposed of tissue specimens taken for laboratory analysis.
  • Counted sponges, needles and instruments before and after operation.
  • Prepared dressings or bandages, applying or assisting with application following surgery.
  • Adhered to OSHA protocols when sterilizing instruments, discarding medical supplies and disposing of waste.
  • Recounted surgical instruments and supplies at end of operation, eliminating chance of items left inside patient.

College Student/ Financial Aid Advisor/Student Recruiter

College of Southern Nevada North Las Vegas Campus
Las Vegas , NV
09.2003 - 06.2008
  • Attended lectures and seminars, took notes, and completed assignments to fulfill course requirements.
  • Followed course syllabus or lesson plan to perform and submit coursework and assignments.
  • Reviewed financial aid applications and verified accuracy of information provided by applicants.
  • Assisted with completing FAFSA forms, loan documents, promissory notes and other related paperwork.
  • Conducted individual counseling sessions with students and their families regarding financial aid options and eligibility requirements.
  • Prepared presentations using multimedia software tools such as PowerPoint or Prezi.
  • Advised fellow students on academic issues such as course selection or career paths.
  • Researched potential employers through online databases for job opportunities related to majors.

Private Caregiver

Family Members
Las Vegas , Nevada
11.2018 - Current
  • Ensured proper nutrition by preparing meals according to dietary guidelines set forth by doctors or nutritionists.
  • Provided mental stimulation through games, puzzles and other activities designed for cognitive development.
  • Performed light housekeeping duties such as laundry, tidying up living spaces and changing bed linens.
  • Supervised medication administration, personal hygiene and other activities of daily living.

Education

General Studies 201,Psychology110Humanities115,English100

University of Phoenix
Tempe, AZ
10-2020

Communications,Sociology,Psychology,Art,Tai Chi,Dance

College of Southern Nevada
Las Vegas, NV
06-2008

Skills

  • Strong Leadership/Shadow Training/Mentoring Skills
  • Excellent Customer Service Skills
  • Effective Communication Skills
  • Persuasive/Tactful Innovative Skills
  • Proficient Spelling/Documentation Skills
  • Database Management Skills
  • Microsoft 365
  • Conduct Microsoft Teams/ Zoom Meetings Efficiently
  • Resilient Online Researcher/Implementation Skills
  • Retention Specialist 98% Success Rate
  • Emotionally Intelligent Interpersonal Skills (ISFJ Meyers-Briggs)
  • Integrity Keeper
  • Optimal Organizational Skills
  • Precise Prioritization/ Reconciliation Skills
  • Compassionate
  • Expert Problem Solver With 95% Positive Outcomes
  • Critical/ Analytical Thinker
  • Concise Conflict Resolution Specialist
  • HIPAA/PHI Compliant
  • First Aid/CPR

Community Service

  • S.A.F.E House Certified Advocate 9/2020- Current
  • Dedicated Community Outreach 9/1995- Current

Timeline

Private Caregiver

Family Members
11.2018 - Current

Customer Care Manager

Rent A Heart
11.2017 - 11.2018

Assistant Director, Management, Direct Suppport

BAI-Bringing About Independence
04.2008 - 08.2017

College Student/ Financial Aid Advisor/Student Recruiter

College of Southern Nevada North Las Vegas Campus
09.2003 - 06.2008

Certified Nursing Assistant/Lead Surgical Technician

Community Hospital of SB,Corona Regional,Summerlin
11.1991 - 04.2008

General Studies 201,Psychology110Humanities115,English100

University of Phoenix

Communications,Sociology,Psychology,Art,Tai Chi,Dance

College of Southern Nevada

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KEANNA MILES-STEWART