Kevin Thomas

Designed, resourced, and implemented all Information Technology investments and technical teams that scaled with ongoing business requirements. At an executive level for seven years, provided enterprise IT governance supporting the company mission and vision, increasing revenue through departmental level process and technology alliances, creating new customer service digital channels and increasing satisfaction, and supporting business asset growth up 96.8% (635m to 1.25b) by collaboratively developing operational level integration and expansion strategies, including, mergers & acquisitions.

• Received Board of Director approval of business strategies and supporting budgets annually, modifying policies for each worker level and reorganizing Information Technology department to support successful outcomes.
• Researched new technologies and chose best options for company priorities and cost-effectiveness.
• Developed and led large-scale technology initiatives for long-term strategic plans and solutions.
• Spearheaded change management design, implementation, and ongoing operation for 3+ years.
• Incorporated technology guidelines, controls, processes and solutions to mitigate business risks.
• Applied emerging technology knowledge to achieve key business objectives.
• Built agile and responsive teams to maintain cloud-based and stand-alone systems.
• Managed $5M capital budget to measure and monitor fixed asset proposals.
• Managed 16 professionals focused on improving all business initiatives and IT operations.
• Directed technological improvements, reducing waste and business bottlenecks.
• Furthered brand awareness and team development through 1 on 1 and team feedback sessions.
• Measured feedback from my team and business regularly to promote self awareness and ongoing improvement adjustments.
• Established performance goals for department and provided methods for reaching milestones.

• Directed acquisition, installation and testing of 4,000+ network hardware devices.
• Managed Network Operating Center (NOC) technical infrastructure and server performance. Achieved required 97% minimal system uptime over 6 years under direct and indirect management.
• Managed re-platforming activities to convert desktop application to web-based application.
• Responded to network outages and issues related to circuits, websites, vendors and telecoms.
• Identified departmental needs and made suggestions regarding technical direction.
• Installed monitoring tools, defining alarm conditions to illicit automated and human responses to faults and attempted intrusions.
• Designed specific escalation processes for detected faults and intrusion attempts, defining response hierarchies to promote optimal outcomes.
• Oversaw distribution of patches and new software releases on as-needed bases to support network security and integrity.
• Maintained prescribed network software configurations to support consistent and reliable infrastructure performance levels.
• Drafted 23 network configuration backup process policies to support disaster recovery.
• Managed aspects of network operations center (NOC) operations.
• Diagnosed and executed resolution for network and server issues.
• Designed and evaluated WAN and LAN connectivity technologies.
• Standardized job tasks and trained junior team members on industry best practices and standards.
• Enhanced availability of infrastructure through enterprise-wide planning, thorough testing, efficient implementation and comprehensive support.

• Implemented secure data quality controls within bank's private network for over 6 years validated by independent third-party testing.
• Presented business case for automated enterprise IT management systems resulting in approval and 60% reduction in end user and business system issues creating capacity for value adding goals.
• Developed & Implemented company data backup plan resulting in 0% data loss over 5 years.
• Maintained 97.8% system uptime in response to network and server technology stack administration.
• Performed incident recovery planning and testing of U.S. based distributed recovery centers for 5 years aligning to Federal regulations.
• Took over responsibilities of Information Security Officer during absence and filled in gaps around office.
• Tested network's performance and created strategies to maintain integrity of overall infrastructure.
• Analyzed complex server issues and worked on large enterprise and business-critical applications.
• Performed risk analyses to identify appropriate security countermeasures.
• Co-Managed banks data center and environmental control systems.
• Installed, configured, and supported private, public, DMZ, and security systems.