MIGUEL MORALES
Chicago,IL
Overview
9
9
years of professional experience
Work History
Housekeeping Supervisor
Marriott/White Lodging
10.2021 - Current
- Conducted regular room inspections to verify compliance with housekeeping standards.
- Increased employee performance through effective supervision and training.
- Uploaded time records into computer system and made adjustments to create accurate database for payroll processing functions.
- Responded to employee inquiries to clarify payroll issues regarding wages, deductions and taxes.
- Assisted in recruitment efforts by conducting interviews and making hiring recommendations based on candidate qualifications relevant to the role requirements.
- Placed orders for housekeeping supplies and guest toiletries.
- Assigned housekeeping staff to specific shifts and room blocks based on abilities and daily requirements.
- Investigated guest complaints and resolved issues to increase customer satisfaction and establish trust.
- Managed and supervised staff of over 30 personnel
Housekeeping Supervisor
Hyatt House Chicago/Evanston
04.2021 - 10.2021
- Trained all new personnel to maximize quality of service and performance
- Inspected guest rooms, lobbies and common areas to verify cleanliness and tidiness
- Verified timekeeping records and handled any discrepancies with employees.
- Boosted and maintained cleanliness scores
- Reported damages, maintenance problems, safety issues and potential hazards to management
- Increased employee performance through effective supervision and training
- Directed team of 10 personnel in hotel with 144 rooms
Guest Service Representative
Courtyard By Marriott
03.2019 - 08.2020
- Warmly greeted incoming guests, issuing room keys and provided information regarding policies and amenities.
- Managed guest check-in and check-out procedures, reservations, and payments.
- Promoted high level of guest satisfaction through genuine, enthusiastic and friendly interactions.
- Answered phones, responded to customer inquiries, and transferred calls to appropriate staff members.
- Addressed customer complaints and rectified issues to complete satisfaction.
- Developed lasting relationships with guests that built loyalty and drove hotel revenue.
Barback/ Valet Driver
La Tequileria, Premium Tequila Lounge
06.2018 - 12.2018
- Coordinated an efficient valet system which proved to be successful.
- Established positive guest relationships through delivery of excellent customer service.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Monitored dining area for seating availability, service, safety and well-being of guests.
- Relayed orders to bar and kitchen by quickly and accurately recording guest selections.
Doorman
Kimpton Allegro Hotel
05.2018 - 10.2018
- Provided a warm welcome to arriving guests and assisted with any of their luggage.
- Worked well as a team with the bellmen and front desk, allowing a smooth check-in process for the arriving guest(s).
- Guided guests throughout the city to match the experiences they were looking for.
- Assisted in hailing cabs for the guests, or providing them with a black car service to get them to their destinations.
Doorman/ Bellman
Hard Rock Hotel Chicago
03.2016 - 11.2017
- Greeted all incoming guests, as well as guided those who were headed for a night out.
- Assisted incoming guests with their luggage, while explaining the process of valet services whenever the drivers were not available.
- Checked in the guests of the hotel, assuring a warm welcome as well as recommending activities to do around the city.
- Scheduled many of the famous Chicago Architectural Boat Tours, and made reservations in some of the most popular restaurants for guests.
- Assisted the banquets staff in setting up event halls for parties, weddings, etc.
- Trained new employees in order to exceed hotels expectations.
Education
Associate of Arts - Business Management
City Colleges Of Chicago - Wilbur Wright College
Chicago, IL2018
Skills
- Excellent customer service skills
- Bilingual- English and Spanish
- Data management
- Data Entry
- Staff management
- Costumer conflict resolution
References
Rhonda Timmons- Rooms Operations Manager, Courtyard Chicago Mag Mile- 1(704) 904-7631
Arron Baron - General Manager, Hyatt House Evanston/Chicago - 1(309) 360-1714
Timeline
Housekeeping Supervisor
Marriott/White Lodging
10.2021 - Current
Housekeeping Supervisor
Hyatt House Chicago/Evanston
04.2021 - 10.2021
Guest Service Representative
Courtyard By Marriott
03.2019 - 08.2020
Barback/ Valet Driver
La Tequileria, Premium Tequila Lounge
06.2018 - 12.2018
Doorman
Kimpton Allegro Hotel
05.2018 - 10.2018
Doorman/ Bellman
Hard Rock Hotel Chicago
03.2016 - 11.2017
Associate of Arts - Business Management
City Colleges Of Chicago - Wilbur Wright College
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