Ka Cha
Inver Grove Heights,MN
Summary
Results-driven manager recognized for enhancing productivity and ensuring efficient task completion. Specializes in strategic planning, team leadership, and operational improvement. Proven ability in communication, problem-solving, and adaptability, leading to seamless project execution and strong team cohesion.
Overview
4
4
years of professional experience
Work History
Manager II
Amazon Operations
07.2025 - Current
- Led SSP2 site launch (Q4 2025): trained 80% of critical PIT operators and ICQA problem solvers ahead of go-live; team now covers 80% of all SSP2 ICQA transactions
- Achieved 349% above-peer average associate accountability through ADAPT enforcement; BHD generated 34.7% of all site feedback YTD.
- Served as Operations Manager proxy, overseeing full shift operations across departments.
- Managed inventory control and quality assurance processes at SSP2.
- Built and deployed automated Python/Playwright Slack bots for ATV compliance monitoring — reduced training violations 58.3%, ranked #1 in the network
Area Manager
Amazon Fulfillment Engine
09.2023 - 07.2025
- Oversaw AFE area operations, tracking performance metrics to ensure operational effectiveness.
- Collaborated with senior leadership and quality SMEs to implement sustainability initiatives, resulting in 26% boost in associate retention.
- Developed and streamlined coaching process through data analysis, achieving 14% increase in productive time.
- Mentored team members, enhancing leadership capabilities and preparing them for future roles.
Manager I
Amazon Operations
01.2023 - 09.2023
- Drove MSP1 safety initiatives at Amazon, enhancing sustainability and minimizing environmental impact
- Managed inventory control audits in CAP (Count and Pick) area, ensuring accuracy and compliance
- Collaborated with cross-functional team, ensuring effective support for daily operations
- Amazon Affinity Group - Led and Launched Asians at Amazon as a board member, promoting workplace inclusion, cultivating ER (Employee Relations) within the community
Area Manager
Amazon Operations
04.2022 - 01.2023
- Led cross-functional teams of over 100 individuals efficiently to optimize supply chain efficiency and productivity
- Developed a comprehensive training program (Pick Trailhead) that decreased onboarding time for new hires by 40%, ultimately increasing productivity
- Managed count and pick operations, ensuring inventory accuracy and reliability.
Education
Bachelor of Science - Business Marketing & Education
University of Minnesota Twin Cities
Minneapolis, MN05-2020
Skills
- Python and AI automation
- Slack bot development
- KPI dashboards and pivot tables
- Data modeling and analysis Data Analytics skills
- Dashboard creation and trend analysis
- Inventory control and quality assurance
- Operational and leadership excellence
- Associate development Hire & Develop the Best
Certificates & Awards
Making Great Hiring Decisions Plus (MGHD+), Basic Life Support Certified, Central Plains Top Leader Award
Timeline
Manager II
Amazon Operations
07.2025 - Current
Area Manager
Amazon Fulfillment Engine
09.2023 - 07.2025
Manager I
Amazon Operations
01.2023 - 09.2023
Area Manager
Amazon Operations
04.2022 - 01.2023
Bachelor of Science - Business Marketing & Education
University of Minnesota Twin Cities