Ka-Mari South
McKenney,VA
Summary
Driven professional with a proven track record in customer satisfaction and team collaboration, honed at companies like McDonald's. Excelled in fast-paced environments, leveraging excellent communication and multitasking abilities to exceed customer service goals. Demonstrated flexibility, critical thinking, and a positive attitude, ensuring high levels of efficiency and client retention. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
4
4
years of professional experience
4
4
years of post-secondary education
Work History
Reserves
United States Army Reserve
05.2024 - Current
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Excellent communication skills, both verbal and written.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Worked well in a team setting, providing support and guidance.
Customer Service Cashier
McDonald's
05.2023 - 05.2024
- Maintained a clean and organized workspace, promoting a welcoming environment for customers.
- Handled high-pressure situations calmly, maintaining composure during busy periods or difficult interactions.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Processed customer orders and accurately handled payment transactions.
- Met customer service goals and exceeded customer expectations.
- Resolved customer complaints and maintained clean and tidy checkout area.
- Counted money in drawers at beginning and end of each shift.
- Answered product questions using knowledge of sales and store promotions.
- Balanced cash registers accurately at the end of each shift, minimizing discrepancies and errors.
Customer Support Specialist
Bush Umbrella Transportation
06.2020 - 05.2024
- Developed strong relationships with clients, resulting in repeat business and positive feedback.
- Delivered exceptional customer service experiences by maintaining a positive attitude, active listening skills, and empathetic responses to customer concerns.
- Managed a high volume of inbound calls while maintaining excellent call quality standards and adhering to established procedures.
- Enhanced customer satisfaction by addressing and resolving complex issues promptly and professionally.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
Education
08.2019 - 05.2020
08.2022 - 05.2025
High School Diploma -
05.2025
- Honor Roll [2021-2024]
- [3.37] GPA [Unweighted]
- [3.8] GPA [Weighted]
- Ranked in Top [11.90]% of class
- Extracurricular Activities: [Archer]
- Drama Club Member
- DECA Member
Skills
- Friendly, Positive Attitude
- Teamwork and Collaboration
- Time Management
- Flexible and Adaptable
- Multitasking
- Multitasking Abilities
- Excellent Communication
- Critical Thinking
- Problem-Solving
- Patience and composure
- Customer Satisfaction
- Customer Service
Languages
Patois
Native or Bilingual
Timeline
Reserves - United States Army Reserve
05.2024 - Current
Customer Service Cashier - McDonald's
05.2023 - 05.2024
Richard Bland College - ,
08.2022 - 05.2025
Customer Support Specialist - Bush Umbrella Transportation
06.2020 - 05.2024
University of Alaska Fairbanks - ,
08.2019 - 05.2020
Dinwiddie High School - High School Diploma,
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