Summary
Overview
Work History
Education
Skills
Timeline
Generic

Kaasey Pickens

Beaumont,TX

Summary

Dedicated Customer Service professional with knowledge of service making sure evry call ends a great call. I am committed to maintaining professional relationships to increase profitability and help business needs.


Devoted Housekeeper focused on providing exceptional service to commercial and residential tenants. Consistently punctual in arrival and stays until all tasks are complete.

Overview

7
7
years of professional experience

Work History

Customer Service Representative

ContinuumGlobal
Beaumont, TX
12.2021 - Current
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Answered constant flow of customer calls with minimal wait times.
  • Offered advice and assistance to customers, paying attention to special needs or wants.
  • Collected customer feedback and made process changes to exceed customer satisfaction goals.
  • Used company troubleshooting resolution tree to evaluate technical problems and find appropriate solutions.
  • Investigated and resolved customer inquiries and complaints quickly.
  • Responded proactively and positively to rapid change.
  • Exhibited high energy and professionalism when dealing with clients and staff.
  • Delivered prompt service to prioritize customer needs.
  • Met customer call guidelines for service levels, handle time and productivity.
  • Educated customers about billing, payment processing and support policies and procedures.

Housekeeper

Hospital Housekeeping Services
Beaumont, TX
09.2019 - Current
  • Disinfected and mopped bathrooms to keep facilities sanitary and clean.
  • Disposed of trash and recyclables each day to avoid waste buildup.
  • Cleaned and stocked guest rooms by replacing used towels and linens, vacuuming floors, making beds and restocking bathroom items.
  • Vacuumed rugs and carpeted areas in offices, lobbies and corridors.
  • Used chemicals by following safety protocols and procedures to avoid burns and injuries.
  • Hand-dusted and wiped down office furniture, fixtures and window sills to keep areas clean and comfortable.
  • Maintained clean and comfortable environments in commercial buildings by vacuuming, cleaning windows and dusting.
  • Removed bed sheets and towels from rooms and pre-treated stains to maintain and restore linen condition.
  • Dusted picture frames and wall hangings with cloth.
  • Slid beds, sofas and other furniture aside to wipe down baseboards and remove dust and dirt from hard-to-reach areas.
  • Adhered to professional house cleaning checklist.
  • Kept building entryway glass clean and polished for professional presentation.
  • Cleaned elevators, glass and planters in public areas such as lobby, pool and public restrooms.

Customer Service Associate

CitiTrends
Beaumont, TX
01.2015 - 02.2017
  • Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Informed customers about special promotions and provided detailed information for various products.
  • Developed and actualized customer service initiatives to decrease wait times.
  • Maintained clean personal appearance, modeled store's outfits when working clothing department settings and wore uniforms per company policy.
  • Developed community reputation through commitment to customer satisfaction and strong client relationships.
  • Improved operational efficiencies while managing customers requests, store inventory, transactions, new purchase orders and pricing needs.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Offered advice and assistance to customers, paying attention to special needs or wants.

Customer Service Agent

Alorica
Beaumont, TX
08.2013 - 10.2014
  • Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
  • Demonstrated high attention to detail, organization and management of multiple tasks and projects simultaneously.
  • Evaluated customer information to explore issues, develop potential solutions and maintain high-quality service.
  • Achieved high satisfaction rating through proactive one-call resolutions of customer issues.
  • Enhanced productivity by staying on top of call scripts and maintaining control over direction of conversations.
  • Educated customers on company systems, form completion and access to services.

Education

High School Diploma -

Central Medical Magnet School
Beaumont, TX
06.2013

Skills

  • Understanding Customer Needs
  • Issue and Complaint Resolution
  • Customer Account Management
  • Responding to Difficult Customers
  • Building Customer Trust and Loyalty
  • Calm and Professional Under Pressure
  • Call Documentation
  • Answering Customer Questions
  • COVID-19 Safety Procedures
  • Trash Collection and Disposal
  • Health and Safety Regulations
  • Cart Stocking and Organization
  • Room and Public Space Cleaning
  • Removing Trash
  • Stocking Bathrooms
  • Health Standards Compliance
  • CDC Sanitation Guidelines

Timeline

Customer Service Representative

ContinuumGlobal
12.2021 - Current

Housekeeper

Hospital Housekeeping Services
09.2019 - Current

Customer Service Associate

CitiTrends
01.2015 - 02.2017

Customer Service Agent

Alorica
08.2013 - 10.2014

High School Diploma -

Central Medical Magnet School

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Kaasey Pickens