Kabineh Swaray
Brooklyn Park,MN
Summary
Knowledgeable worker with solid background in warehouse operations, including inventory management and order fulfillment. Successfully contributed to improving workflow efficiency and reducing downtime. Demonstrated proficiency in operating forklifts and managing stock levels.
Experienced with inventory management, ensuring accurate stock levels and timely order processing. Utilizes forklift operation skills to optimize warehouse space and streamline logistics. Track record of maintaining safety standards and promoting effective teamwork.
Hospitality professional with strong track record in delivering exceptional service in restaurant settings. Adept at managing multiple tasks efficiently while ensuring positive dining experience for all guests. Known for excellent communication and teamwork, consistently adapting to shifting priorities to achieve high standards of service. Dependable and focused on creating welcoming environment for patrons.
Overview
6
6
years of professional experience
Work History
Restaurant Server
Popeye's Restaurants
05.2024 - Current
- Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
- Helped customers with dietary restrictions, allergies and intolerances obtain safe, delicious food by working closely with kitchen staff on alternatives.
- Strategically timed check-ins with customers to take orders and confirm satisfaction with meals after delivery, taking action to correct any problems.
- Processed orders and sent to kitchen employees for preparation.
- Inspected dishes and utensils for cleanliness.
- Supervised dining table set-up to prepare for diversity of event types, following strict service standards.
Customer Service
Irie Vybz Jamaican Restaurant
01.2024 - Current
- Cultivated warm relationships with regular customers.
- Maintained a clean and welcoming dining environment for guest comfort and enjoyment.
- Contributed to team success by assisting fellow servers during peak hours, ensuring smooth operations.
- Greeted new customers, discussed specials, and took drink orders.
- Kept server areas clean and stocked to increase efficiency while working tables.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Handled customer complaints professionally, resolving issues promptly to maintain positive relationships.
- Boosted overall sales by confidently recommending daily specials and upselling menu items.
- Bussed and reset tables to keep dining room and work areas clean.
- Enhanced customer satisfaction by providing attentive and personalized service during busy shifts.
- Managed cash transactions accurately with attention to detail, minimizing discrepancies in daily reports.
- Trained new hires on restaurant policies, procedures, and exceptional customer service standards.
- Used communication and problem-solving skills to resolve customer complaints and promote long-term loyalty.
- Elevated the guest experience by anticipating their needs proactively throughout their visit.
- Established rapport with regular customers, fostering loyalty through exceptional service.
- Collaborated with kitchen staff to ensure accurate preparation and prompt delivery of special dietary requests.
- Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
Warehouse Packer
Coco Cola
06.2018 - 12.2021
- Inspected products before packaging to avoid shipping defective or damaged goods to customers.
- Enhanced warehouse efficiency by accurately packing and labeling products for shipment.
- Maintained a clean and safe work environment, adhering to established safety protocols and procedures.
- Packed, weighed and shipped items per customer specifications.
- Reduced damaged items rate by ensuring proper packaging and securing materials within boxes.
- Learned and followed warehouse safety protocols to prevent injuries and accidents.
- Loaded and unloaded trucks with products and packaging materials for delivery to and from facility.
Education
High School Diploma -
Freeway Baptist High School
Monrovia, Liberia 08-2020
Skills
- Organization
- Guest service
- Exceptional communication
- Cleanliness
- Memory retention
- Order management
- Efficient service
- Loading and unloading
- Order picking
- Sorting and labeling
- Material handling
- Team collaboration
- Warehouse organization
- Shipping and receiving
- Unpacking merchandise
- Materials handling and transport
- Safety protocols
- Assembly and production
- Warehouse equipment maintenance
Timeline
Restaurant Server
Popeye's Restaurants
05.2024 - Current
Customer Service
Irie Vybz Jamaican Restaurant
01.2024 - Current
Warehouse Packer
Coco Cola
06.2018 - 12.2021
High School Diploma -
Freeway Baptist High School
Similar Profiles
Alexander BorgosAlexander Borgos
Shift Leader at Popeye's RestaurantsShift Leader at Popeye's Restaurants
Komal ChhabraKomal Chhabra
Frontline Customer Service and Cashier at Popeye's RestaurantsFrontline Customer Service and Cashier at Popeye's Restaurants
Lucien Fokam FotsoLucien Fokam Fotso
Cook at Popeye's RestaurantsCook at Popeye's Restaurants