Summary
Overview
Work History
Education
Skills
Watching Football
Timeline
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Kabirat Jimoh

Providence,RI

Summary

Focused College Student with proven record of outperforming sales objectives, exceeding service standards and outpacing performance goals. Solid retail background with in-depth knowledge of related practices and market fluctuations. Motivated, team-oriented and enthusiastic about using skills to boost sales and support company success.

Overview

10
10
years of professional experience

Work History

Customer Service Agent

Santander Consumer USA
East Providence, Rhode Island
06.2021 - Current
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Answered constant flow of customer calls of about 100 per day with minimal wait times.
  • Developed community reputation through commitment to customer satisfaction and strong client relationships.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Collected customer feedback and made process changes to exceed customer satisfaction goals.
  • Fielded customer questions regarding available promo, accounts, current and upcoming company changes.
  • Liaised with customers, management and team members to better understand customer needs and recommend appropriate solutions.
  • Offered advice and assistance to customers, paying attention to special needs or wants.

Security Officer

Securitas Security Services USA
Providence , RI
07.2021 - 02.2022
  • Oversaw daily monitoring and patrolled buildings, grounds and work sites.
  • Checked identification over 100 people entering and exiting facility to eliminate unauthorized visitors.
  • Reviewed camera and system feeds and alerted proper respondents regarding discrepancies.
  • Wrote detailed reports on property damage, theft, presence of unauthorized persons and unusual incidences.
  • Acted quickly during emergency situations to reduce opportunity for damage and injury.
  • Monitored and authorized entrance and departure of vehicles, cargo trucks and visitors.
  • Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.

Sales Associate

Walmart
Providence, RI
10.2018 - 06.2021
  • Organized racks and shelves to maintain store visual appeal, engage customers and promote specific merchandise.
  • Implemented up-selling strategies such as recommending accessories and complementary purchases to boost revenue.
  • Worked alongside retail representatives to boost sales by enhancing product presentations and advertising collateral.
  • Analyzed and properly processed product returns, assisting customers with finding alternative merchandise to meet needs.
  • Tracked stock using company inventory management software.
  • Maintained organized, presentable merchandise to drive continuous sales.
  • Applied security and loss prevention training toward recognizing risks and reducing store theft.
  • Educated customers on promotions to enhance sales.
  • Answered customer questions regarding sizing and accessories and explained how to properly care for merchandise.
  • Liaised with customers and recommended specific products and specials, aligning with individual needs, requirements and specifications.
  • Collaborated with clients to maintain relationships and provide customers with thorough support and guidance.
  • Trained and developed Sales Associates in company processes, product knowledge, customer service and selling techniques.
  • Prepared cash deposits up to $40,000 with zero discrepancies.
  • Achieved perfect attendance record for 13 months consecutively.

Sortation Associate

Amazon
Providence, RI
02.2019 - 02.2021
  • Operated variety of conveyors, moving packages in and out of loading dock areas safely and efficiently.
  • Informed management immediately of sorting issues, conveyor problems and safety concerns.
  • Provided reports and workflow statuses on time to management.
  • Maintained high-level work standard achieving 495% 'Stow Rate' with accuracy sorting and processing.
  • Applied industry safety standards, including Occupational Safety and Health Administration (OSHA) standards for lifting, working at heights and hazardous chemical handling.
  • Inspected incoming and outgoing shipments to verify accuracy and prevent errors.
  • Labeled and accurately moved customer orders to meet shipment timetables and minimize errors.
  • Maintained warehouse accessibility and safety for customer traffic by discarding empty boxes and removing obstacles from aisles.

Activity Aide

Berkshire Nursing & Rehabilitation
Providence, RI
06.2018 - 10.2018
  • Performed assessments on activity programs to determine what specific activities were suitable.
  • Assisted resident with maintaining personal hygiene and grooming to optimize dignity and self-esteem.
  • Arranged outings as part of recreational program
  • Reported hazardous conditions to supervisor or nurse to maximize safety and well-being of residents.
  • Documented daily activities and intake in nursing notes, care plans and communication books to fulfill state requirements.
  • Visited with residents to enhance sensory stimulation and reality orientation and meet individual needs as outlined in activity care plan.
  • Encouraged full participation in activities from all attendees, which helped drive excitement.
  • Managed over 20 residents per shift

Receptionist

Unilever NIG PLC
Abuja, Nigeria
11.2017 - 05.2018
  • Directed incoming calls to internal personnel and departments, routing to best-qualified department.
  • Drafted professional memos, letters and marketing copy to support business objectives and growth.
  • Welcomed all customers with friendly greeting, answered general questions, gathered nature of visit and directed to specific offices.
  • Monitored premises, screened visitors, updated logs and issued passes to maintain security.
  • Collected, sorted, distributed and sent mail and packages.
  • Oversaw inventory activities, including materials monitoring, ordering or requisition and supply stocking or re-stocking.
  • Operated multi-line telephone system to independently handle over 60 calls each day.
  • Assisted in administrative duties for office team, including making phone calls, copies and schedules.
  • Resolved customer problems and complaints

Service Desk Associate

Haier Thermarcool Company
Lagos, Nigeria
09.2016 - 10.2017
  • Answered multi-line phone system to respond to inquiries and transfer calls to correct departments and personnel. Handled about 250 calls per week
  • Provided guests with above-and-beyond service, including making outside venue reservations and setting up tours.
  • Promoted local entertainment and sporting events and offered details to assist patrons.
  • Planned coverage needs and organized services to support incoming special events.
  • Responded to user operational issues with desktop computers, laptops and mobile electronic devices to enable problem resolution.
  • Attended weekly team meetings to enhance product and service knowledge and gain insight into beneficial issue resolution strategies.
  • Addressed user customer service concerns and decided when to escalate problems to specialist team members.
  • Welcomed each new arrival pleasantly and confirmed reservations and identification.
  • Answered customer telephone calls promptly and appropriately.
  • Executed positive demeanor to each and every visitor approaching front desk.

Cashier

Shoprite
Lagos, Nigeria
08.2014 - 08.2016
  • Helped customers complete purchases, locate items and join reward programs to promote loyalty, satisfaction and sales numbers.
  • Restocked, arranged and organized merchandise in front lanes to drive product sales.
  • Worked closely with Store Manager to solve problems and handle customer concerns.
  • Mentored new team members on POS system operation, customer service strategies and sales goals.
  • Assisted customers by answering questions and fulfilling requests.
  • Counted cash in register drawer at beginning and end of shift.
  • Checked prices for customers and processed items sold by scanning barcodes.
  • Answered questions about store policies and concerns to support positive customer experiences. And increased sales by 10%
  • Promoted customer loyalty and consistent sales by delivering friendly service and knowledgeable assistance.

Education

Associate in Engineering Technology - Engineering (Pre-Engineering)

Community College Of Rhode Island
Providence, RI
04.2023

High School Diploma -

Dee Best
Lagos, Nigeria
01.2014

Skills

  • Exceptional Customer Service
  • Point of Sale Knowledge
  • Product and Service Sales
  • Cash register operation
  • Client Service
  • Sales training
  • Loss prevention
  • Relationship building
  • Merchandising understanding
  • Multi-tasking strength
  • Excellent people skills
  • Adapt to diverse groups
  • Theft Prevention Training
  • Conflict resolution techniques
  • Warehouse Logistics
  • Assembly and production
  • Crisis Intervention Training

Watching Football

Arsenal Fan

Timeline

Security Officer

Securitas Security Services USA
07.2021 - 02.2022

Customer Service Agent

Santander Consumer USA
06.2021 - Current

Sortation Associate

Amazon
02.2019 - 02.2021

Sales Associate

Walmart
10.2018 - 06.2021

Activity Aide

Berkshire Nursing & Rehabilitation
06.2018 - 10.2018

Receptionist

Unilever NIG PLC
11.2017 - 05.2018

Service Desk Associate

Haier Thermarcool Company
09.2016 - 10.2017

Cashier

Shoprite
08.2014 - 08.2016

Associate in Engineering Technology - Engineering (Pre-Engineering)

Community College Of Rhode Island

High School Diploma -

Dee Best

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