Kabrea Grimes
Guyton,GA
Summary
Reliable and dedicated Customer Service Representative with extensive experience. Solid team player with an upbeat, positive attitude and proven skill in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Articulate, enthusiastic, and results-oriented with a demonstrated passion for building relationships, cultivating partnerships, and growing businesses. Dedicated and responsive Substitute Teacher with proven skills in classroom management, behavior modification and individualized support. Comfortable working with students of different skill levels to promote learning and boost educational success. Serves as role model by using growth mindset to develop young minds and inspire love of learning.
Overview
3
3
years of professional experience
Work History
Substitute Teacher
Education Management Staffing Solution
Springfield, GA
08.2023 - Current
- Provided instruction and guidance to students in the absence of a regular teacher.
- Organized lesson plans and activities for students.
- Assisted with classroom management issues when needed.
- Implemented school policies and procedures in the classroom.
- Collaborated with other teachers to ensure student success.
- Maintained accurate records of student performance, attendance, and behavior.
- Monitored student progress throughout the day.
Assistant Teacher
Childcare Network
Pooler, GA
05.2022 - 08.2023
- Assisted classroom teacher in developing and implementing lesson plans.
- Supervised small group activities.
- Helped maintain a safe and orderly learning environment.
- Encouraged positive behavior with rewards and incentives.
- Supported student-led discussions and presentations.
- Created colorful and attractive displays for bulletin boards and hallways.
Sales/Inbound Call Center Representative
Michael Kors
Pooler, GA
05.2021 - 05.2022
- Answered incoming customer calls regarding product inquiries, orders, complaints and general customer service.
- Utilized computer technology to handle high volume of calls in a timely manner.
- Answered incoming calls and provided highest level of professionalism and knowledgeable service to every customer.
- Delivered fast, friendly and knowledgeable service for routine questions and service complaints.
- Updated customer accounts, addresses and contact information within call management databases.
Education
Bachelor of Science - Criminal Justice
Georgia State University
Atlanta, GA05-2026
South Effingham High School
Guyton, GA05.2021
Skills
- Goal-Oriented
- Phone Etiquette
- Call Handling
- Positive and energetic attitude
- Lesson Planning
- Ability to communicate clearly and confidently
- Ability to multi-task and manage time effectively
- Attention to detail, grammar, and spelling accuracy
- Call center office experience
- Computer system experience with data entry and database documentation knowledge
Timeline
Substitute Teacher
Education Management Staffing Solution
08.2023 - Current
Assistant Teacher
Childcare Network
05.2022 - 08.2023
Sales/Inbound Call Center Representative
Michael Kors
05.2021 - 05.2022
Bachelor of Science - Criminal Justice
Georgia State University
South Effingham High School
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