Kabresha Alexander
White Hall,AR
Summary
Professional with strong background in customer interactions, service solutions, and real estate. Highly skilled in conflict resolution, communication, problem-solving, negotiating, and ensuring customer satisfaction and loyalty.
Overview
10
10
years of professional experience
Work History
Realtor
Real Estate
09.2020 - Current
- Provide clients with beneficial guidance throughout the buying, selling, or renting process.
- Advise clients on market conditions, prices, mortgages, legal requirements, and related matters.
- Coordinated various aspects of real estate transactions such as inspections, appraisals, and financing arrangements, minimizing delays and challenges for clients.
- Built lasting relationships with clients through excellent communication, personalized service, and dedication to their needs.
- Developed strong knowledge of local market conditions, allowing for accurate pricing strategies and targeted marketing efforts.
- Delivered exceptional customer service by addressing client concerns promptly and professionally throughout the entire transaction process.
- Conducted thorough research on comparable properties to develop strategic pricing recommendations for sellers based on current market trends.
Customer Service Representative
Verizon
10.2021 - 01.2022
- Explained products and benefits
- Answered incoming calls and assisted customers with plan changes
- Maintained up-to-date knowledge of customer accounts
- Maintained an organized workspace and self-sufficient problem-solving while working from home.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Contributed to sales growth by upselling products and services based on individual customer requirements.
- Maintained detailed records of customer interactions and transactions, ensuring accurate documentation and follow-up.
- Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.
Collections Agent
Ally Financial
10.2017 - 01.2018
- Managing accounts with past due payments.
- Handling customers with multiple accounts
- Built rapport with customers by demonstrating understanding of their situation while seeking fair resolutions.
- Processed payments and applied to customer balances.
- Maintained high volume of calls and met demands of busy and productive group.
- Negotiated to collect balance in full.
- Exceeded monthly targets consistently as a result of strong negotiation skills combined with effective account management strategies.
- Delivered exceptional customer service on collection calls and maintained calm and professional demeanor.
- Worked in call center environment handling manual and automatically dialed outbound calls.
- Used skip tracing and other techniques to locate debtors.
Correctional Officer
Arkansas Department of Corrections
11.2015 - 05.2017
- Responsible for the supervision, safety, and security of prisoners.
- Promoted to Field Training Officer, where I trained newly hired officers in this position.
- Managed high-risk situations with professionalism and composure, ensuring the safety of all involved parties.
- Collaborated with fellow officers to maintain a secure environment for staff, visitors, and inmates.
- Maintained accurate records of inmate incidents or infractions using electronic databases or written logs as required.
- Reduced inmate altercations through proactive conflict resolution strategies.
Education
Bachelor of Science - Business
University of Phoenix
06-2025
Associate of Arts - Business
University of Phoenix
11.2024
High School Diploma -
White Hall High School
White Hall, AR05-2013
Skills
- Client relations
- Strong negotiation skills
- Comparative market analysis
- Data entry
- Critical thinking
- Active listening
- Customer service
- Skip tracing
Timeline
Customer Service Representative
Verizon
10.2021 - 01.2022
Realtor
Real Estate
09.2020 - Current
Collections Agent
Ally Financial
10.2017 - 01.2018
Correctional Officer
Arkansas Department of Corrections
11.2015 - 05.2017
Bachelor of Science - Business
University of Phoenix
Associate of Arts - Business
University of Phoenix
High School Diploma -
White Hall High School
Similar Profiles
Jasmine CasnelJasmine Casnel
Real Estate Agent at Real EstateReal Estate Agent at Real Estate
Phuong Thanh TranPhuong Thanh Tran
Sales Agent at Real EstateSales Agent at Real Estate
MELANIE VEGAMELANIE VEGA
Real Estate Agent at Real EstateReal Estate Agent at Real Estate
Hasina HotakHasina Hotak
Receptionist at Real EstateReceptionist at Real Estate
Jason DickersonJason Dickerson
Water Treatment Plant Operator at Redfield Water WorksWater Treatment Plant Operator at Redfield Water Works