Kabrezia
Tuskegee,AL
Summary
Dependable office management professional brings many years of experience in administrative oversight. Self-starter and skilled team leader with history unifying staff under common goals, modeling organizational efficiency, and instilling customer service excellence.
Overview
19
19
years of professional experience
1
1
Certification
Work History
Office Manager
Precious Angels Daycare Center Childcare
Tuskegee , AL
10.2016 - Current
- Ensured compliance with applicable laws regarding employment practices.
- Processed payroll accurately ensuring all employees were paid on time.
- Maintained confidential records relating to personnel matters.
- Tracked invoices and payments to ensure accuracy of accounts receivable and payable information.
- Assisted in recruiting, onboarding and training new employees.
- Resolved customer inquiries in a timely manner while maintaining positive relationships with clients.
Communication Officer
Town of Notasulga
Notasulga , AL
04.2017 - 04.2024
- answering incoming calls, such as those to 9-1-1
- staying updated on guidelines and operating procedures
- assessing the situation of callers and determining whether it's an emergency or not
- assisting callers with pre-arrival and post-dispatch instructions specific to their emergency
- directing the deployment of emergency services
- transferring incoming emergency calls to the appropriate crisis service, such as the police, fire department, or paramedic team
- recording caller information, such as their name, phone number, location, and incident details
- prioritizing emergency calls for resource allocation
- representing the city or organization for which they work in a professional manner
Employee Assistance Manager
Dollar General Store
Tuskegee , AL
05.2021 - 11.2022
- Assisted in employee recruitment, hiring and interview processes.
- Scheduled random drug testing for employees to diminish regularity risks.
- Helped with employee transfers and referrals.
- Reported on workplace health and safety compliance to superiors.
- Collaborated with Human Resources staff to ensure compliance with applicable laws and regulations governing employee assistance programs.
- Back up Cashier
Emergency Dispatcher
Macon Co Sheriff Office
Tuskegee , AL
03.2011 - 01.2015
- Prioritized calls based on severity level in order to ensure that those requiring immediate attention were addressed first.
- Collaborated with fellow dispatchers to resolve difficult issues or discrepancies.
- Conducted follow-up calls with individuals who had previously requested assistance.
- Prioritized responses to public emergency and non-emergent calls to promptly dispatch police, fire and EMS while tracking data in real-time.
- Certified in CPR to provide First Point of Contact emergency assistance to callers.
Sales Associate
Maxway Department Store
Tuskegee , AL
08.2005 - 10.2011
- Restocked shelves as needed to ensure sufficient inventory levels.
- Provided accurate information about products, prices and services.
- Engaged customers in friendly, professional dialogue to determine needs.
- Stocked shelves and supplies and organized displays to focus customer attention on specific items.
- Greeted customers to determine wants or needs.
- Maintained knowledge of sales and promotions, return policies and security practices.
Education
High School Diploma -
Booker T Washington High School
Tuskegee, AL05-2005
Skills
- Billing
- Team Supervision
- Contract Administration
- Employee Supervision
- Bookkeeping
- Staff hiring
- Policy Development
- Office Management
- Supply Management
- Inventory Control
- Workflow Planning
- Scheduling and calendar management
- Staff Training
- Cash Register Operation
- CommunicaionSkills
Affiliations
- Party Planner
Certification
- CPR- First Aid
- NCIC CERTIFICATE
- CHILDCARE CERTIFICATION
Languages
English
Professional
Accomplishments
- ALABAMA CERTIFICATION AND TRAINING
References
References available upon request.
Timeline
Employee Assistance Manager
Dollar General Store
05.2021 - 11.2022
Communication Officer
Town of Notasulga
04.2017 - 04.2024
Office Manager
Precious Angels Daycare Center Childcare
10.2016 - Current
Emergency Dispatcher
Macon Co Sheriff Office
03.2011 - 01.2015
Sales Associate
Maxway Department Store
08.2005 - 10.2011
High School Diploma -
Booker T Washington High School
- CPR- First Aid
- NCIC CERTIFICATE
- CHILDCARE CERTIFICATION
Work Preference
Work Type
Full TimePart TimeWork Location
RemoteOn-SiteHybridImportant To Me
Paid time offWork from home optionWork-life balancePaid sick leaveHealthcare benefitsFlexible work hours401k matchCareer advancementTeam Building / Company RetreatsPersonal development programsWork Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
Look on the bright side
Software
Word
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