Kabria Davis
Richmond,VA
Summary
My objective is to obtain a career position which will utilize my leadership abilities, professionalism, administrative, and/or customer service knowledge and creativity with the ability for learning, growth, and advancement.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Remote Mortgage Loan Closer
Suntrust Mortgage (Truist)
Richmond, VA
01.2021 - Current
- Collect taxes such as property tax, homeowners insurance, and flood insurance
- Enter all data accurately and efficiently
- Work with loan officers, assistants, and processors to complete loan process
- Finalize all closing costs and provide electronic copies to all parties.
- coordinates the closing schedule with the title company and provides a settlement document for review and approval
- provides the complete closing package which the buyer will sign at the closing
Data Entry
Virginia Commonwealth University Health System
Richmond, VA
05.2019 - 01.2021
- Monitor appropriate email boxes and other queues for work assignments
- Accurately book policies and endorsements into the correct policy administration system
- Accurately enter/issue policies and endorsements according to instructions and within service standards
- Verify that policy files are in good order, route to appropriate destination for next phase of processing
- Maintain a solid understanding of systems, workflows, guidelines for assigned product lines and other materials in order to fulfill work assignments according to service level standards
- Assist with correction of billing and other accounting-related matters that are specific to policy processing.
Technical Support
Sprint (CGS)
Norcross, GA
11.2018 - 05.2019
- Assist customers with account modifications, inquiries, concerns.
- Assist customers with online payments (bill, mobile lease, etc)
- Route all calls to appropriate departments; account services
- Troubleshoot devices using I-care system; send text/test call to ensure issue is resolved
- Work with Asurion to get/maintain customers’ devices insured (sprint complete)
- Assist with activated/setting up settings/preferences; adding/removing services
Warehouse Associate
Amazon
Marietta, GA
04.2016 - 10.2018
- responsible for scanning products with a handheld scanner and physically placing them into various bar-coded shelf locations so that the products can be ordered by customers. Also keeping inventory of items per bin to ensure they are available for customer orders.
- responsible for preparing items for shipping, as well as cleaning and preparing containers before placing goods in them. As well as labeling items and packing them into the shipping containers.
- sorting, scanning, and stacking packages on pallets, and helping to get customer orders ready for delivery.
Education
Diploma -
Highland Springs High School
Skills
Highly skilled in performing general office tasks including bookkeeping, filing, and records management
Able to handle incoming calls and route them to the appropriate employee
Adept at using fax machines, video-conferencing, projectors and other automated equipment
Well-versed in arranging meetings and taking minutes of meetings
In-depth knowledge of keyboarding and computers; calendaring and scheduling programs including Lotus Notes and Microsoft Office Suite
Effective verbal and written communication skills
Demonstrated ability to work efficiently in stressful hours
Proven ability to analyze, evaluate and recommend administrative functions and services to promote success
Exceptional time management and problem-solving skills
Proven ability to maintain secrecy of sensitive information
Able to work with associates, vendors and the clients capably and tactfully
Certification
CPR certified;
General office, filing, records management, time management, bookkeeping, CSR, Customer Care, Customer Service, Call Center, Customer Support
Timeline
Remote Mortgage Loan Closer
Suntrust Mortgage (Truist)
01.2021 - Current
Data Entry
Virginia Commonwealth University Health System
05.2019 - 01.2021
Technical Support
Sprint (CGS)
11.2018 - 05.2019
Warehouse Associate
Amazon
04.2016 - 10.2018
Diploma -
Highland Springs High School
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