Kabrina Arellanes
Rantoul,IL
Summary
Customer-oriented General Manager with 8 years of experience focused on increasing revenues and expanding margin. Adaptive and deadline-oriented consistently executes and completes multiple projects in high-stress environments. Meticulous leader and strategic planner with comprehensive managerial acumen, offering vision and motivational acumen.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Patient Healthcare Rep
Carle Foundation Hospital
Champaign, United States
01.2022 - 07.2022
- Obtained patient information to properly record and document demographics and medical histories.
- Interacted with 10 plus insurance companies to verify patient eligibility and benefits.
- Used HDMS to post payments and record receipts.
- Provided feedback and information to coding and billing personnel to streamline accounting processes.
- Assisted patients in understanding how insurance coverage works and calculated copays.
- Followed up with doctors and nurses to obtain necessary information to complete patients' records.
- Managed incoming phone calls to resolve patient inquiries and refer calls to appropriate departments.
- Taught patients and families to use at-home medical equipment.
- Followed document protocols to safeguard confidentiality of patient records.
- Reviewed and corrected claim errors to facilitate smooth processing.
- Took copayments and compiled daily financial records.
- Reviewed daily care slips for doctors.
- Compiled and reviewed medical charts.
Retail Merchandise Department Manager
HomeGoods
Champaign, IL
11.2021 - 12.2021
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Updated pricing and signage to complete product displays and educate customers.
- Prepared interesting and innovative visual displays to grab customer interest and promote sales.
- Removed damaged, out-of-code, not-in-set and discontinued items from displays.
- Answered customer questions regarding store merchandise, department information and pricing.
- Designed displays to deliver interactive, engaging and memorable store experiences for shoppers.
- Transported merchandise to sales floor and restocked shelves, racks and bins.
- Inspected merchandise for quality and arranged proper display location on floor.
- Greeted, serviced and thanked all customers.
- Updated signage and price tags to reflect current sales.
- Created attractive displays to promote items.
- Participated in team-building activities to enhance working relationships
- Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity
- Delivered exceptional level of service to each customer by listening to concerns and answering questions
Teacher's Aide
Thomasboro Grade School
Thomasboro, IL
07.2021 - 10.2021
- Assisted teachers with classroom management and document coordination to maintain positive learning environment.
- Set up visual aids, equipment and classroom displays to support teacher's lesson delivery.
- Supported student learning objectives through personalized and small group assistance.
- Used behavior modeling and specialized teaching techniques to share and reinforce social skills.
- Assisted teachers with supervision and care of group of 20 children.
Front End Team Lead
Walmart
Rantoul, IL
12.2020 - 04.2021
- Multiplied earnings through sales goal achievement, customer service improvements and commitment to team objectives.
- Trained team members in successful strategies to meet operational and sales targets.
- Promoted importance of security and customer tracking to minimize store losses.
- Reported facility and room maintenance problems to appropriate personnel for immediate remediation.
- Oversaw employee performance, corrected problems and increased efficiency to maintain productivity targets.
- Established and optimized schedules to keep coverage and service in line with forecasted demands.
- Greeted visitors and customers upon arrival, offered assistance and answered questions to build rapport and retention.
- Completed stockroom tasks by leading stock team, receiving and unpacking merchandise and placing all products out on sales floor.
- Responded to customer concerns with friendly and knowledgeable service and remedied issues promptly and effectively.
- Maintained transaction security by verifying payment cards against identification.
- Coached employees and trained on methods for handling various aspects of sales, complicated issues and difficult customers.
- Monitored cash drawers in 15-20 checkout stations to verify adequate cash supply.
- Kept orderly and accurate accounting records by monitoring sales documentation.
Retail General Manager
Goodwill Store
Savoy, IL
09.2012 - 11.2020
- Drove year-over-year business growth while leading operations, strategic vision and long-range planning.
- Established and administered annual budget with controls to prevent overages, minimize burn rate and support sustainability objectives.
- Assessed reports to evaluate performance, develop targeted improvements and implement changes.
- Developed and maintained relationships with customers and suppliers through account development.
- Delivered business strategy and developed systems and procedures to improve operational quality and team efficiency
- Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures and technology systems.
- Managed budget implementations, employee reviews, training, schedules and contract negotiations.
- Reduced costs, managed delivery schedules and performed risk analysis to improve overall profitability.
- Set, enforced and optimized internal policies to maintain responsiveness to demands.
Cashier
Carls Jr
Apple Valley, CA
09.2011 - 06.2012
- Restocked and organized merchandise in front lanes.
- Collected and authorized payments of guests.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check and credit card transactions with excellent accuracy levels.
- Used POS system to enter orders, process payments and issue receipts.
- Performed cash, card and check transactions to complete customer purchases.
- Maintained current knowledge of store promotions and highlighted sales to customers.
Education
High School Diploma -
Granite Hills High School
Apple Valley, CA05.2012
Skills
- Student safety
- Individual and group instruction
- Performance improvement
- Recruitment
- Team Leadership
- Training and Development
- Conflict Resolution
- Budgeting
- Employee scheduling
- Efficient multi-tasker
- Coaching and mentoring
- Effective leader
- Cash Handling
- Opening and closing procedures
- Goals and performance
- Time management
Accomplishments
- Supervised team of 20 plus staff members.
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Staffing - Worked directly with Human Resources to streamline hiring and onboarding process.
- Supervision - Supervised sales team to monitor sales activity and goal achievement.
Certification
- First Aid/CPR Certified
Timeline
Patient Healthcare Rep
Carle Foundation Hospital
01.2022 - 07.2022
Retail Merchandise Department Manager
HomeGoods
11.2021 - 12.2021
Teacher's Aide
Thomasboro Grade School
07.2021 - 10.2021
Front End Team Lead
Walmart
12.2020 - 04.2021
Retail General Manager
Goodwill Store
09.2012 - 11.2020
Cashier
Carls Jr
09.2011 - 06.2012
High School Diploma -
Granite Hills High School
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