Summary
Overview
Work History
Education
Skills
References
Timeline
Generic

KABRINA DAVIS

Brooklyn Park,MN

Summary

Dedicated and organized professional with outstanding relationship-building and problem-solving skills. Driven to exceed expectations and operate effectively in fast-paced, high-pressure environments. Self-motivated team player adept at cultivating partnerships and building lasting relationships across all demographics and management levels. Dynamic and reliable with exceptional customer service and communication skills.

Overview

11
11
years of professional experience

Work History

Home Health Operations Manager

LIFESPARK
St. Louis Pak, MN
04.2021 - Current
  • Effectively managed the day-to-day operations of the Medical Records, Home Health, and Hospice (Scheduling) Departments with 21 direct reports
  • Communicated internally and externally with Health Care Organizations to coordinate and provide quality outcomes for our clients and clinicians
  • Oversaw the training and development of all new hires
  • Implemented a successful Quality Assurance Program
  • Created, and enriched content for the following: Training materials, policies & procedures, a variety of reports, RFPs, SOPs, and a variety of performance metrics
  • Collaborated cross-functionally to create departmental KPIs
  • Created a successful Employee Engagement Committee led by other members of the leadership team and myself
  • With increased census, I identified, planned, and implemented a rotating weekend schedule for the Team Coordinators (TCs) to support business needs
  • Successfully coordinated a large and complex interdepartmental task hand off
  • I effectively navigated pain points and made difficult changes to accommodate business needs, improve cost reduction, and better serve clients
  • Succeeded in fully cross training a team of seven to schedule and coordinate all disciplines within 30 days
  • Executed timely and just disciplinary action as needed and successfully retained employees through coaching and successful Performance Improvement Plans
  • Systems used: HCHB, Microsoft Office (Excel, Word, PowerPoint, Teams), Salesforce, Kronos, SharePoint, RING, Zoom, Okta, DocuSign, Focura, PCC, Workforce

Home Health Team Coordinator

LIFESPARK
08.2020 - 04.2021
  • Routinely responsible for the coordination of schedules for Nurses, Physical Therapist, Occupational Therapists, Speech Therapist, Medical Social Workers, and Home Health Aides
  • Manage high-volume workload and established a self-directed system effectively prioritizing tasks to remain organized which promotes prompt and courteous service and compliance.

Training and Development Specialist

CENTER FOR DIAGNOSTIC IMAGING (CDI)
St. Louis Park, MN
08.2019 - 05.2020
  • Promoted to Trainer after 5 months of employment
  • Facilitated over 1200 hours of training and coaching to FTE
  • Implemented and developed new processes and job material which improved communication, clarified procedures, advanced software knowledge, and reduced the amount of scheduling errors by 15%
  • Successfully coordinated between patients, referring physicians, operations management, and radiologist to improve upon training content and program
  • Created training material, presentations, and job aides to increase employee scheduling knowledge in various modalities
  • Chosen to be an interim Supervisor when needed
  • Systems used: ADP, SharePoint, Microsoft Office, Skype for Business & Zoom, Halo Talent Management, Fusion RIS, WebEx

Scheduler Tier I and Tier II

CENTER FOR DIAGNOSTIC IMAGING (CDI)
02.2019 - 08.2019
  • Successfully coordinated between clients, referring physicians, and radiologist to ensure proper scheduling of patients for with minimal to no errors.

Training and Quality Assurance Specialist/Service Specialists

FANEUIL
Orlando, FL
08.2013 - 06.2018
  • Solely facilitated multiple class-room style training with up to 25 new hires
  • Successfully supported a team of 50 inbound calling representatives raising QA scores by 11%
  • Systems used MS Office/ Outlook/Oracle/variety of internet-based systems/UltiPro/ LMS Software/Power Point/One Note/ IVR/ SharePoint/Avaya

Education

AAS Degree -

VALENCIA COLLEGE
01.2017

Pharmacy Technology

Ashford University
San Diego, CA
01-2014

Skills

  • Customer/Client relations
  • MS Office Proficient (Xcel Proficient)
  • Operations Management
  • Problems Solving and Issue Resolution
  • Human Resources
  • Quality Assurance
  • Cross-Functional Collaboration
  • Onboarding, Training, and Coaching
  • Policies And Procedures Implementation
  • Learning Management System/EMRs
  • Excellent Verbal/Written Communication
  • Process Improvement

References

References available upon request.

Timeline

Home Health Operations Manager

LIFESPARK
04.2021 - Current

Home Health Team Coordinator

LIFESPARK
08.2020 - 04.2021

Training and Development Specialist

CENTER FOR DIAGNOSTIC IMAGING (CDI)
08.2019 - 05.2020

Scheduler Tier I and Tier II

CENTER FOR DIAGNOSTIC IMAGING (CDI)
02.2019 - 08.2019

Training and Quality Assurance Specialist/Service Specialists

FANEUIL
08.2013 - 06.2018

AAS Degree -

VALENCIA COLLEGE

Pharmacy Technology

Ashford University

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