Summary
Overview
Work History
Education
Skills
Affiliations
Certification
Timeline
Generic

Kabrina Porter

Newport News,VA

Summary

Performance-driven Associate with stellar record of accomplishment in connecting with customers and driving remarkable sales. Proactive, well-organized sales leader successful at meeting and exceeding targets with strategic approaches. Skilled lead generator, product demonstrator and problem-solver.

Overview

6
6
years of professional experience
1
1
Certification

Work History

Sales Associate

The UPS Store Inc.
Hampton, VA
09.2023 - 05.2024
  • Greeted customers and provided exceptional customer service.
  • Provided accurate information about products, prices and services.
  • Processed transactions using a point-of-sale system.
  • Maintained up-to-date knowledge of store merchandise and policies.
  • Built relationships with customers to encourage repeat business.
  • Organized stockroom shelves according to size, color or style.
  • Restocked shelves as needed to ensure sufficient inventory levels.
  • Handled customer complaints in a professional manner.
  • Upsold additional items based on customer interests and needs.
  • Performed cashier duties such as accepting payments, issuing receipts and counting money back change.
  • Ensured compliance with all safety regulations while handling hazardous materials.
  • Maintained cleanliness of store environment including floors, windows, displays.
  • Helped customers find specific products, answered questions and offered product advice.
  • Engaged customers in friendly, professional dialogue to determine needs.
  • Answered incoming telephone calls to provide store, products and services information.
  • Completed daily recovery tasks to keep areas clean and neat for maximum productivity.
  • Collected payments and provided accurate change.
  • Answered product questions with up-to-date knowledge of sales and promotions.
  • Built and maintained relationships with peers and upper management to drive team success.
  • Trained new team members in cash register operation, stock procedures and customer services.
  • Answered store and merchandise questions and led customers to wanted items.

Customer Pickup Associate

Sams Club Distribution
Newport News, VA
06.2023 - 09.2024
  • Helped customers locate items within the store using the inventory system.
  • Processed shipments received from vendors according to established protocols.
  • Operated equipment such as scanners and scales correctly during checkout process.
  • Placed orders for additional stock when necessary to ensure adequate supply of merchandise.
  • Conducted inventory checks to ensure accuracy of shelf stock.
  • Organized backroom areas to maintain a clean and organized work environment.
  • Supported management team to facilitate task completion and meet performance goals.
  • Arranged and stocked new merchandise following placement directions.
  • Recommended, selected and located merchandise based on customer desires.

Bookseller

Barnes & Noble
Hampton, VA
10.2022 - 06.2023
  • Assisted customers in selecting books, magazines, and other merchandise based on their individual needs.
  • Maintained a clean and organized work environment to ensure customer satisfaction.
  • Inventoried new shipments of books and displayed them for sale.
  • Greeted customers as they entered the store, providing friendly customer service.
  • Provided information about titles, authors, and genres to customers who requested assistance.
  • Organized book displays to attractively showcase products.
  • Explained product features and benefits to encourage sales.
  • Processed payments quickly and accurately using cash registers or point-of-sale software systems.
  • Resolved customer complaints in a professional manner.
  • Answered phones promptly and responded to customer inquiries with accurate information.
  • Restocked shelves when necessary to maintain adequate levels of inventory.
  • Maintained knowledge of current promotions, policies regarding payment and exchanges, and security practices.
  • Performed opening and closing duties such as counting cash drawers and checking all equipment for proper functioning.
  • Suggested additional items to customers based on their interests.
  • Checked returned items for accuracy against purchase receipt records.
  • Helped customers by answering questions and locating merchandise.
  • Greeted each customer and offered assistance in finding requested items, helping boost customer satisfaction and retention.
  • Performed floor moves, merchandising, display maintenance and housekeeping to keep sales areas well-stocked, organized and current.
  • Shared knowledge about books with customers to influence purchases.
  • Shelved, cleaned and organized products or spaces to maintain appealing sales floor.
  • Listened to customer interests and needs and matched with suitable books and related products.
  • Offered point-of-sale initiatives to increase sales and drive customer loyalty.
  • Handled price checks, merchandise transfers and fitting room returns to keep store orderly and efficient.
  • Recommended merchandise to customers based on needs and preferences.
  • Ticketed, arranged and displayed merchandise to promote sales.

Assistant Manager

Cherry Hill Photography
Newport News, VA
02.2019 - 04.2020
  • Identified and developed new markets for products or services.
  • Trained, coached, and mentored junior sales personnel to ensure success in their roles.
  • Organized trade shows and other events as a means of increasing visibility in the marketplace.
  • Participated in negotiations with vendors regarding product purchases or contracts.
  • Provided guidance and support to junior staff members on daily tasks, projects, and objectives.
  • Resolved conflicts between team members in an effective manner.
  • Delegated tasks to team members based upon skill level and to achieve organizational goals.
  • Remained calm and professional in stressful circumstances and effectively diffused tense situations.

Education

High School Diploma -

Hampton High School
Hampton, VA
06-2012

Skills

  • Professional Demeanor
  • Exceptional customer service
  • Adaptability
  • Order Management
  • Customer Needs Assessment
  • Goal-Oriented

Affiliations

  • Artist
  • Avid reader
  • Home Decorator

Certification

  • Qualified Notary Of Virginia

Timeline

Sales Associate

The UPS Store Inc.
09.2023 - 05.2024

Customer Pickup Associate

Sams Club Distribution
06.2023 - 09.2024

Bookseller

Barnes & Noble
10.2022 - 06.2023

Assistant Manager

Cherry Hill Photography
02.2019 - 04.2020

High School Diploma -

Hampton High School

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Kabrina Porter