Kabrina Washington
Johnston,South Carolina
Summary
Efficient Referral Coordinator with 9 years of increasing responsibility and experience in the medical industry. Expertise in registration, medical terminology, insurance processes, ICD-10 and CPT codes.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Referral Coordinator
Self Regional Healthcare
08.2022 - Current
- Processed referral requests from patients, doctors and other health care professionals.
- Responded to patient inquiries to offer timely updates regarding referral status.
- Called insurance companies to get precertification and other benefits information on behalf of patients.
- Monitored referrals to foster timely completion and followed up with physicians to facilitate.
- Maintained accurate records on in-progress and completed referrals, ensuring full data integrity throughout process.
- Assisted with completion of referral forms and verified data accuracy and completion.
- Accessed and reviewed patient records to verify receipt completed referral paperwork.
- Scheduled appointments with specialists on behalf of clients.
- Facilitated referrals to other healthcare providers and resources to bridge service gaps.
- Developed and maintained strong working relationship with referral sources to streamline processing.
- Weighed patient need, provider availability, and insurance coverage to determine optimal scheduling.
- Communicated with patients, ensuring that medical information was kept private.
Business Office Associate
Self Regional Healthcare
01.2019 - 08.2022
- Greeted incoming patients professionally and provided friendly, knowledgeable assistance.
- Register/ Check patient's in
- Update patient demographic information
- Collected, arranged, and input information into the EHR system
- Check insurance insurance eligibility
- Collect copayments and bill payments
- Scheduled patient appointments
- Answer the telephones and route calls to the appropriate staff members.
- Prepare and send out electronic medical records to other facilities.
- Provided clerical support to company employees by copying, faxing, and filing documents.
- Routed business correspondence, documents, and messages to correct departments and staff members.
- Kept reception area clean and neat to keep reduce the spread germs and illnesses.
Registration Clerk
Peach Tree Medical Center
10.2017 - 12.2021
- Completed registration paperwork, verifying accurate patient information.
- Updated patient contact information to support accurate electronic medical records.
- Answered patient questions and inquiries regarding registration process and documentation.
- Scheduled patient appointments, collected copays and verified insurance coverage to complete check-ins.
- Entered patient information into payment system accurately for billing purposes.
- Confirmed patient demographics and updated practice management software for accuracy.
- Safeguarded patient privacy with strict adherence to data security protocols related to electronic health records.
- Processed medical records requests, assuring release only to appropriate parties proper authorization.
- Coordinated scheduling for patient follow-up appointments in accordance with physician requests.
- Upheld HIPAA regulations and standards for protecting patient information.
Registration Clerk
Edgefield County Hospital
01.2016 - 09.2017
- Greeted visitors and initiated triage processes for clients to streamline patient flow
- Completed registration paperwork, verifying accurate patient information.
- Updated patient contact information to support accurate electronic medical records.
- Answered patient questions and inquiries regarding registration process and documentation.
- Assisted in processing patient payments via cash, checks and credit cards.
- Verified patient insurance eligibility
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Obtained payments from patients and scanned identification and insurance cards.
- Organized and maintained patient chart filing system to promote quick data finding for staff.
- Registered and verified patient records before triage with most up-to-date information.
- Entered patient information into payment system accurately for billing purposes.
- Operated standard office software applications to compile data and prepare information and correspondence.
Packer
Urban Outfitters, Inc.
09.2012 - 09.2015
- Took fragile items out of the totes and placed them into the correct chutes for packing and distributing.
- Maintained neat and organized work area to safeguard items and comply with cleanliness standards.
- Proved successful working within tight deadlines and a fast-paced environment.
- Collaborated with team members to achieve daily goals and meet company objectives.
- Completed daily orders with expert picking and packing of shipments.
- Inspected items to identify discrepancies and damages and reported to supervisor.
- Performed required housekeeping to keep work areas clean such as sweeping floors, putting trash in trash containers and picking up product from floor.
- Protected materials for transport by correctly packaging products in boxes and crates.
- Trained new employees on proper packing and labeling techniques and to apply best practices.
- Lifted and unloaded containers of parcels onto equipment for transportation to sort stations.
- Fastened and labeled containers on pallets, added stretch and shrink wrap and signed pick tickets to protect items and confirm accuracy of orders.
- Prepared shipping documents to track incoming and outgoing shipments and maintain proof of transaction.
- Placed items into bags, boxes or other containers.
- Counted items to verify accuracy of orders.
- Sorted and stacked finished items.
- Utilized adhesive labels and other materials to package items.
- Monitored packaging machinery to make needed adjustments.
Education
Associate of Science - Medical Billing And Coding
Ultimate Medical Academy - Clearwater
07.2020
Skills
- Multi-Line Telephone Operation
- Appointment Scheduling
- Accurate Documentation
- Notetaking and Documentation
- Caseload Management
- Multi-Line Phone Proficiency
- Google Suite
- Pre-Authorizations
- Insurance Verification
- Physician Authorizations
- Medical Terminology
- Patient Scheduling
- HIPAA Regulations
- Scheduling Software
- Epic Systems
- Medicare Compliance
- Records Management
Certification
- First Aid/CPR Certified
- Certified to perform drug screens
Timeline
Referral Coordinator
Self Regional Healthcare
08.2022 - Current
Business Office Associate
Self Regional Healthcare
01.2019 - 08.2022
Registration Clerk
Peach Tree Medical Center
10.2017 - 12.2021
Registration Clerk
Edgefield County Hospital
01.2016 - 09.2017
Packer
Urban Outfitters, Inc.
09.2012 - 09.2015
Associate of Science - Medical Billing And Coding
Ultimate Medical Academy - Clearwater
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