Kabrya Carter
Houston,TX
Summary
Committed to ensuring customer satisfaction by providing exceptional service and unmatched support. Proficient in utilizing customer service best practices and adept at exploring different solutions to address customer needs effectively.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Customer Service Representative
Five Star Call Center
01.2022 - 09.2024
- Providing information by Answering questions about products, services, pricing, and availability.
- Listening to and resolving customer complaints and service issues.
- Reviewing and updating customer accounts, and checking on account statuses.
- Following company policies and procedures when handling customer requests and issues.
- Keeping accurate records of customer interactions and transactions
- Referring customers to supervisors or specialists when needed.
Receptionist
Americas Best Contacts And Eyeclasses
04.2020 - 01.2022
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Resolved customer problems and complaints.
- Corresponded with clients through email, telephone, or postal mail.
- Answered central telephone system and directed calls accordingly.
- Managed multiple tasks and met time-sensitive deadlines.
- Maintained confidentiality of information regarding clients and company.
- Provided clerical support to company employees by copying, faxing, and filing documents.
Front Desk Receptionist
Days Inn Hotel
06.2018 - 03.2020
- Collected room deposits, fees, and payments.
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Resolved customer issues quickly and notified supervisor immediately when problems escalated.
- Maintained confidentiality of sensitive data to protect customer and business information.
- Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
Server
Razzoo's Cajun Cafe
11.2016 - 10.2018
- Used slow periods to restock supplies, ice, trays, and delivery bags.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Utilized communication practices with kitchen staff to deliver customer meals in timely manner.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Cultivated warm relationships with regular customers.
Education
Associate of Science - Psychology
Houston Community College
Houston, TX03-2025
Skills
- Complaint resolution
- Data Entry
- Call Management
- Team Development
- Typing 45 WPM
- Computer Proficiency
- High-energy attitude
- Scheduling
- Inbound and Outbound Calling
Certification
- Food Handler
- TABC
Timeline
Customer Service Representative
Five Star Call Center
01.2022 - 09.2024
Receptionist
Americas Best Contacts And Eyeclasses
04.2020 - 01.2022
Front Desk Receptionist
Days Inn Hotel
06.2018 - 03.2020
Server
Razzoo's Cajun Cafe
11.2016 - 10.2018
- Food Handler
- TABC
Associate of Science - Psychology
Houston Community College
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