Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Kabu Kalinda

Plano,TX

Summary

Highly motivated and adaptable job seeker with a strong work ethic, seeking to be part of a dynamic and trendsetting company in the customer service arena. Committed to promoting personal and company growth through leadership development, exceptional customer service, and technical skill enhancement. Demonstrated ability to work effectively without supervision and quickly learn new skills. Dependable team member with training in register operations and customer service, consistently exceeding customer expectations and contributing to smooth front-end operations. Known for reliability, teamwork, and efficient completion of assignments. Committed to meeting company needs through consistent and organized practices, thriving under pressure and adapting to new situations and challenges to enhance the organizational brand.

Overview

11
11
years of professional experience
1
1
Certification

Work History

Host /server

Ekko Lounge
03.2023 - Current
  • Worked with front of house staff to move tables and adjust seating to accommodate groups with special requests.
  • Supported servers, food runners, and bussers with keeping dining area ready for every guest.
  • Maintained a clean and welcoming atmosphere by quickly addressing spills and resetting tables after guest departure.
  • Enhanced customer satisfaction by promptly greeting and seating guests upon arrival.

Bartender

Noble
03.2022 - 01.2023
  • Poured wine, beer and cocktails for patrons.
  • Maintained knowledge of bar and menu options to prepare drinks and make food recommendations.
  • Managed bar area, cocktail design and menu and handled inventory, regulation compliance and customer relationships.
  • Mixed and served both alcoholic and non-alcoholic drinks for patrons by following standard recipes and procedures.
  • Operated cash register and Point of Sale (POS) system for transactions and made proper change for cash transactions.
  • Recommended food and drinks to patrons based on preference, pairings and special promotions.
  • Collected and organized daily till totals and tips.
  • Stayed up-to-date on latest mixology trends, bar equipment and sanitation standards.
  • Trained new bartenders on drink preparation and upselling techniques.
  • Completed regular bar inventories and daily requisition sheets.
  • Followed alcohol awareness procedures for preventing intoxication and handling intoxicated guests.
  • Balanced daily registers and generated sales reports for management.
  • Displayed and retained extensive knowledge of liquors, wines and entrees.
  • Kept track of bar tabs and transferred open tabs to dining area for wait staff.
  • Planned and coordinated special events to boost customer numbers and profits.
  • Checked identification of guests to verify age requirements for alcohol purchase.
  • Followed alcohol awareness procedures for preventing intoxication and dealing with intoxicated guests.

Shift Manager

Starbucks
01.2020 - 11.2021
  • Organized team activities to build camaraderie and foster pleasant workplace culture.
  • Coached employees on interactions with customers to drive exceptional service.
  • Recruited and trained new employees to meet job requirements.
  • Upheld company standards and compliance requirements for operations.
  • Positioned skilled staff in key areas throughout shift to optimize department productivity.
  • Delegated work to staff, setting priorities and goals.
  • Remained calm and professional in stressful circumstances and effectively diffused tense situations.
  • Produced thorough, accurate and timely reports of project activities.
  • Reviewed completed work to verify consistency, quality and conformance.
  • Reviewed employee performance and provided ongoing feedback and coaching to drive performance improvement.
  • Completed thorough opening, closing and shift change functions to maintain operational standards each day.
  • Evaluated individual and team business performance and identified opportunities for improvement.
  • Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
  • Assigned work and monitored performance of project personnel.
  • Managed daily cash intake by counting out registers and tabulating profits.
  • Created and managed budgets for travel, training and teambuilding activities.

Customer Service Representative

Brinks Home Security
09.2018 - 08.2020
  • Responsible for answering inbound calls , assisting customers with any questions they have
  • Helping the customers get a better understanding on the questions they have
  • Responsible for typing the customers concerns and being able to answer the question and solve the problem
  • Make sure customers don’t have anymore questions
  • The environment is a inbound call center.
  • Maintained knowledge of current promotions, exchange guidelines, payment policies and security practices.
  • Improved customer service wait times to mitigate complaints.
  • Demonstrated excellent communication skills in resolving product and consumer complaints.
  • Informed customers about billing procedures, processed payments and provided payment option setup assistance.
  • Asked probing questions to determine service needs and accurately input information into electronic systems.
  • Educated customers on special pricing opportunities and company offerings.
  • Escalated customer concerns, issues and requirements to supervisors for immediate rectification.
  • Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
  • Assisted customers with making payments or establishing payment plans to bring accounts current.

Pharmacy Technician

Savanah Pharmacy
11.2017 - 08.2018
  • Responsible for typing up prescriptions, greeting and welcoming customers/patients
  • Make outbound calls to Medical offices/practices to ensure prescription consistencies and fraud prevention
  • Work with healthcare insurance companies to validate healthcare coverage and scope of coverage
  • Deliver prescriptions to qualified patients
  • Answer all inbound calls and provide assistance accordingly.
  • Monitored supply inventory and promptly submitted replenishment orders to prevent shortages.
  • Prepared and processed medical insurance claim forms and records.
  • Inspected medication storage locations to monitor drug expiration dates and supply adequate inventory.
  • Teamed with peers, technicians and pharmacists to prioritize and complete orders.
  • Leveraged database to confirm validity of prescriptions, patient data and drug side effects.
  • Maintained proper storage and security conditions for drugs.
  • Verified prescriptions and drug labels, documents and packages.

Senior Shift Lead

Starbucks
01.2016 - 11.2017
  • Manage and train all store shift leads and barista
  • Lead all staff training exercises and procedures to ensure store efficiency
  • Develop weekly schedules for my team
  • Perform staff interviews along side management to determine the best fit for our company
  • Provide feedback at staff annual performance reviews
  • Serve as a point of escalation resolution for various customer concerns
  • Perform programming of POS systems and develop in-store marketing programs to drive store sales and customer retention.

Sr. Casher/ Shift Lead

Kroger
10.2013 - 01.2016
  • Ensure all cashiers were trained and understood the scanning and register processes Promoted business growth by providing customers satisfaction with every encounter
  • Responsible for employee schedules
  • Store inventory and assigned projects
  • I was promoted to lead and senior cashier within 6 months of employment
  • Responsible for customer complaint resolution
  • Process cash and check transactions at store POS systems.
  • Used proper cleaning supplies and methods to disinfect counters where raw meat, poultry, fish and eggs had been prepared.
  • Observed food safety and sanitation protocols to reduce germ spread.
  • Chopped and diced vegetables and fruits to stock fridge ahead of busy periods.
  • Prepared variety of foods according to exact instructions and recipe specifications.
  • Explained goals and expectations required of trainees.
  • Distributed food to service staff for prompt delivery to customers.
  • Created tasty dishes using popular recipes, delighting patrons and generating return business.
  • Trained front-of-house staff on restaurant policies and procedures, guest service techniques and communication skills to promote positive experiences.
  • Delegated work to staff, setting priorities and goals.
  • Monitored temperatures of prepared food and cold-storage areas.
  • Consistently maintained high levels of cleanliness, organization, storage and sanitation of food and beverage products to ensure quality.
  • Cleaned and sanitized kitchen equipment, utensils and work stations.

Education

Associate of Science - Information Technology

Collin College
Plano, TX
08.2023

High School Diploma -

Plano Sr High School
Plano, TX
06.2015

Skills

  • Programming:
  • Basic Visual Basic HTML, ASP, CSS, CGI
  • Microsoft: Excel, Word, PowerPoint, Outlook, MS Access
  • Tools: MS Project, MS Office, Skype, and WebEx
  • Proficient in Mixology
  • Safe Serving Knowledge
  • Outstanding Customer Service
  • Extensive Spirits Knowledge
  • Multitasking and Prioritization
  • Responsible Serving
  • Handling Difficult Customers
  • Identification and Compliance
  • Cash Handling and Management
  • Ability to Lift 30 Pounds
  • Cocktail Service
  • Teamwork and Professionalism
  • Hospitality and Guest Service
  • Basic Accounting
  • Balancing the Cash Register
  • Service-Oriented Mindset
  • Excellent Judgment
  • Food Preparation
  • Employee Training
  • Food Service
  • Elegant Garnish Station Setup
  • Cash and Credit Transactions
  • Cash Register Operation
  • Outgoing Personality
  • Organizational Ability

Certification

Business analysts course

Timeline

Host /server

Ekko Lounge
03.2023 - Current

Bartender

Noble
03.2022 - 01.2023

Shift Manager

Starbucks
01.2020 - 11.2021

Customer Service Representative

Brinks Home Security
09.2018 - 08.2020

Pharmacy Technician

Savanah Pharmacy
11.2017 - 08.2018

Senior Shift Lead

Starbucks
01.2016 - 11.2017

Sr. Casher/ Shift Lead

Kroger
10.2013 - 01.2016

Associate of Science - Information Technology

Collin College

High School Diploma -

Plano Sr High School

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Kabu Kalinda