Kabyria Booker Graham
3511 East Capitol St SE Washington,DC
Summary
Experienced veterinary Assistant skilled in animal care, animal restraint and consistent client communication. Proven track record in delivering preventive healthcare and managing patient records, ensuring optimal pet health and customer satisfaction. Proven leader in customer service, hospitality, as well as excelling in conflict resolution and working in fast paced environments.
Overview
4
4
years of professional experience
Work History
Veterinary Technician
PG Animal Hospital
09.2025 - Current
- Conducted routine laboratory tests such as blood work, x-rays and urinalysis, contributing to accurate diagnostics.
- Educated pet owners on post-operative care and preventative health measures to enhance animal welfare.
- Implemented inventory management practices for medical supplies, reducing waste and improving availability of essential items.
- Assisted in euthanasia procedures with empathy and compassion, providing emotional support to grieving pet owners during difficult times.
- Administered medications and vaccinations to animals under the supervision of a veterinarian, ensuring proper dosage and administration techniques.
- Restrained animals to protect veterinarians from potential harm.
- Maintained clean examination rooms, equipment, and kennels to ensure a safe and sanitary environment for both patients and staff members.
- Provided exceptional customer service, addressing client concerns and answering questions about pet health and wellness.
- Collaborated with fellow technicians to create efficient workflows that streamlined daily tasks within the clinic setting.
- Filled prescriptions and medications as well as educating clients on severity of appropriate dosages and amount of meds that are being given ensuing consistent and vital client communication between clients and technicians/assistants.
Veterinairy Assistant
Brandywine Valley SPCA
06.2025 - 09.2025
- Improved clinic efficiency by maintaining clean and organized workspaces for the veterinary team.
- Performed laboratory tasks (Idexx) such as blood draws and sample analysis, contributing to accurate diagnostics for patients.
- Provided compassionate care to animals, ensuring a positive experience during their visits to the clinic.
- Greeted pet owners and went over available services, outlined costs, and determined special needs of animals under care.
- Streamlined record-keeping processes, updating patient files accurately and efficiently after each visit.
- Collaborated with fellow team members to provide comprehensive care for animals, resulting in improved patient outcomes.
- Enhanced patient care by assisting with medical procedures, including administering medications and vaccinations.
- Delivered consistent, high-quality care to patients by following established best practices and standard operating procedures.
- Regularly sanitized equipment and work areas following established protocols to maintain a clean clinic environment.
- Triaged clients to better assist their needs and patients needs
- Filled/dispensed medications as well put together and successfully administer appropriate medications to all animals in shelter
Animal Caretaker
Humane Rescue Alliance
02.2024 - 10.2024
- Kept animals clean and free of contaminants to promote optimal health.
- Administered medications to animals in treatment and documented changes in condition.
- Protected animals from care errors by maintaining clear and secure tags.
- Minimized animal injury risk by monitoring behaviors and eliminating safety hazards.
- Fed, walked, and cared for dogs during owners' absences and out-of-town trips.
- Developed strong personal relationships and trust with dogs through vocal affirmations, petting, and pre-approved treats.
- Followed optimal schedules for animals as set by owners or supervisors.
- Led dogs away from hazards, obstacles, and other animals to protect safety.
- Provided dogs with exercise and fresh air to promote dog health.
- Secured dog collars and tags before starting walks to guarantee identification in emergencies.
- Used pet training techniques to help dogs stay disciplined and better behaved while out on walks.
- Researched areas surrounding dogs' residences to discover best and safest walking routes.
- Made owners comfortable with care by following instructions and meeting dog needs.
- Cleaned up after dogs and properly disposed of waste to keep community clean and free of potential hazards.
- Greeted pet owners warmly to build trust and create lasting relationships.
- Kept cages, kennels, play yards, and grooming areas neat and clean.
- Prepared special diets for animals to accommodate specific health conditions and species-specific needs.
- Cleaned animal enclosures maintain clean living spaces for pets and prevent spread of disease.
- Provided daily nutrition to animals by preparing and distributing appropriate food portions according to species-specific needs.
Recptionist/Concierge
Planned Companies Inc.
10.2023 - 05.2024
- Remedied issues quickly and effectively through active listening, conflict resolution, and dynamic communication skills.
- Maintained front desk's concierge book to provide visitors with access to relevant local information.
- Facilitated visitor requests for dining and tourist attractions by researching various venues and locales.
- Worked closely with residents, some VIP, or celebrity, with high degree of respect for privacy.
- Created welcoming and comfortable environment for residents.
- Responded to guest inquiries to maximize resident satisfaction.
- Maintained accurate and up-to-date records of resident information.
- Provided accurate information regarding local attractions, restaurants and activities.
- Offered advice and assistance to residents, paying attention to special needs or wants.
- Provided primary customer support to internal and external residents..
Customer Service Lead
Loves Travel Stop
07.2021 - 08.2023
- Greeted customers and listened closely to problems described to determine solutions.
- Trained, oversaw, and mentored new team members to strengthen performance and job expertise.
- Resolved customer service issues using company processes and policies and provided updates to customers.
- Promoted to team lead of customer service for displaying outstanding enthusiasm and remaining calm in extremely trying situations.
- Stepped up to assist customer service manager with complaints and issues during times of department short staffing.
- Developed dynamic ownership skills by resolving challenging situations and asking in-depth questions of customers.
- Supervised day-to-day customer service operations to provide staff with guidance and drive productivity.
- Responded to customer requests for products, services, and company information.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Participated in team meetings and training sessions to stay informed about product updates and changes.
- Handled customer inquiries and suggestions courteously and professionally.
- Developed customer service policies and procedures to meet and exceed industry service standards.
Education
Bachelor of Science - Animal Sciences
Tuskegee University
Tuskegee, AL05.2021
Skills
- Animal Observations
- Teamwork and Collaboration
- Medication Administration
- Data Collection
- Customer Service and Communication Skills
Timeline
Veterinary Technician
PG Animal Hospital
09.2025 - Current
Veterinairy Assistant
Brandywine Valley SPCA
06.2025 - 09.2025
Animal Caretaker
Humane Rescue Alliance
02.2024 - 10.2024
Recptionist/Concierge
Planned Companies Inc.
10.2023 - 05.2024
Customer Service Lead
Loves Travel Stop
07.2021 - 08.2023
Bachelor of Science - Animal Sciences
Tuskegee University