Kacandra Bogan
Phlebotomist/Medical Assitant
Pawhuska,OK
Summary
Dynamic individual with hands-on experience in medical and psychological fields with a talent for navigating challenges. Brings strong problem-solving skills and proactive approach to new tasks. Known for adaptability, creativity, and results-oriented mindset. Committed to making meaningful contributions and advancing organizational goals.
I put care, compassion, and dedication into everything I do.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Phlebotomist/Medical Assistant
GRAND Mental Health
09.2023 - Current
- Stocked phlebotomy cart or carrier with appropriate supplies.
- Used personal protective equipment correctly to protect coworkers and patients.
- Labeled transfer tubes and followed exact directions for handling and storing specimens for transport.
- Conducted venipuncture and other CT procedures.
- Packaged and shipped specimens to central lab daily.
- Centrifuged blood samples as outlined in clinical protocols.
- Assembled tourniquets, needles, and blood collection devices to prepare work trays.
- Handled insurance verification tasks using Echo Vantage, Soonercare, Medicaid/Medicare, and Marketplace to validate patient insurance information.
- Obtained client medical history, medication information, symptoms, and allergies.
- Performed medical records management, including filing, organizing and scanning documents.
- Taught patients about medications, procedures, and care plan instructions.
- Explained procedures to patients to reduce anxieties and increase patient cooperation.
- Obtained and documented patient medical history, vital signs and current complaints at intake.
- Participated in continuing education programs to stay up to date on new technologies and procedures.
- Established and maintained positive working relationships with patients, staff and clinical personnel to build trust and camaraderie.
Client Services Team Lead
Echo Solutions
08.2022 - 06.2023
- Managed department call volume of 475 calls per day and coordinated department schedules to maximize coverage during peak hours.
- Administered and tracked client service payments.
- Facilitated communication between clients and other service providers.
- Conducted training and mentored team members to promote productivity and commitment to friendly service.
- Created customer support strategies to increase customer retention.
- Cultivated and maintained relationships with community members to facilitate outreach activities.
- Determined needed and relevant interventions based on each client's cognitive abilities and current needs.
- Improved clients' coping with routine life activities such as food budgeting and rental payments.
- Provided support to social service clients in navigating available resources.
- Developed and implemented strategies to enhance quality of social services.
- Left this position due to company going out of business.
Recovery Support Specialist/Wellness Coach
Grand Lake Mental Health Center
03.2020 - 07.2021
- Maintained client confidentiality and adhered to HIPAA guidelines.
- Assessed individuals' needs and planned bespoke recovery programs to achieve personalized goals.
- Signposted additional support services, including housing, employment and childcare assistance.
- Documented case management activity for accurate, reliable records.
- Arranged community initiatives to build supportive networks for improved rehabilitation.
- Tracked client participation in treatment services to identify attendance issues.
- Reviewed accounts and provided recommendations regarding repossession actions.
- Improved relapse prevention rates with targeted recovery program mentoring.
- Coordinated referrals for addiction services based on individual client needs and preferences.
- Developed goal-oriented psychoeducational and activity therapy groups to improve clients' level of functioning.
- Completed required documentation for continued therapy coverage by insurance companies to meet deadlines.
- Provided support to clients with drug and alcohol abuse issues.
- Displayed sensitivity to cultural and linguistic needs of clients and families served.
- Developed individual treatment goals based on history and diagnosis.
- Built strong relationships with members to promote health, wellness and available services.
- Monitored, tracked, and reported on individual progress with wellness plans.
- Promoted available resources and connected individuals with services.
- Collaborated with other healthcare professionals to design and deliver health education services to clients.
- Continually improved knowledge, skills, and performance based on feedback and self-identified professional developmental needs.
- I was transferred to Pawnee county, I was terminated from my position due to the vaccine mandate. I was unable to get the vaccine due to medical treatment at the time.
CNA
Adams Parc
12.2017 - 10.2019
- Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
- Delivered individualized patient care by recording vital signs, documenting observations, administering treatments, and evaluating patient needs.
- Evaluated patients to identify and address wounds, behavioral concerns, and medically relevant symptoms.
- Promoted good oral and personal hygiene by aiding patients with shaving, bathing, and teeth brushing.
- Offered immediate assistance in emergency and routine paging situations to evaluate needs and deliver care.
- Oversaw and maintained patients' rooms, group living areas, and nurse stations.
- Cared for clients with diagnoses such as respiratory failure, diabetes, Parkinson's disease and muscular dystrophy.
- Cared for residents in assisted living facility and delivered high-quality support to meet needs.
- Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
- Helped clean and prepare patient consultation rooms to maintain hygiene standards
- Utilized therapeutic communication, empathy and active listening skills to encourage and develop positive relationships with patients.
- Maintained patient stability by checking vital signs and weight and recording intake and outtake information.
- Changed linens in rooms, keeping spaces fresh and clean for patient health and satisfaction.
- Helped patients complete range of motion exercises to prevent loss of function during care.
- Completed activities of daily living for patients unable to self-care, and assisted those with limited mobility in completing tasks.
- Supported needs of 15+ assigned residents under long-term care.
- Documented patient information and care activities in electronic health record.
- Followed directions of licensed nurses to administer medications and treatments.
Education
Bachelor of Science - Healthcare Management
Colorado Technical University
Colorado Springs, CO08-2026
Graduate Certificate - Emergency Medical Technician-Basic
Tri-County Technology Center
Bartlesville, OK04-2020
Graduate Certificate - Phlebotomy-Basic
Tri-County Technology Center
Bartlesville, OK10-2018
Graduate Certificate - Certified Nursing Assistant
Tri-County Technical Center
Bartlesville, OK03-2016
High School Diploma -
Wynona High School
Wynona, OK05-2015
Skills
- Venipuncture
- Medical terminology
- Data entry
- Communication
- Patient confidentiality
- Medical records handling
- Recovery planning
- Wellness coaching
- Mental health awareness
- Substance abuse
- Documentation
- Healthcare management
Certification
Certificates of Completion
- Cognitive Behavioral Therapy (CBT) Certificate
-Holbeck College
- How To Help Children With Challenging Behaviors
-Udemy: Prof. Tracy Clark
- Parenting Children Who Have Experienced Trauma and Adversity
-MSW: Prof. Mary Jensen
- Mindful and Responsive Parenting: Communication That Works
-Udemy: Prof. Kellie Edwards
- Special Needs Education: Child Education Certificate
-UCAR: ilbey PhD Psychologist
- The Complete Child Centered EMDR-Accredited Course
-UniSkill Academy: Prof. Krishna Sharma PhD
- EMT - Certified Emergency Medical Technician
Timeline
Phlebotomist/Medical Assistant
GRAND Mental Health
09.2023 - Current
Client Services Team Lead
Echo Solutions
08.2022 - 06.2023
Recovery Support Specialist/Wellness Coach
Grand Lake Mental Health Center
03.2020 - 07.2021
CNA
Adams Parc
12.2017 - 10.2019
Certificates of Completion
- Cognitive Behavioral Therapy (CBT) Certificate
-Holbeck College
- How To Help Children With Challenging Behaviors
-Udemy: Prof. Tracy Clark
- Parenting Children Who Have Experienced Trauma and Adversity
-MSW: Prof. Mary Jensen
- Mindful and Responsive Parenting: Communication That Works
-Udemy: Prof. Kellie Edwards
- Special Needs Education: Child Education Certificate
-UCAR: ilbey PhD Psychologist
- The Complete Child Centered EMDR-Accredited Course
-UniSkill Academy: Prof. Krishna Sharma PhD
Bachelor of Science - Healthcare Management
Colorado Technical University
Graduate Certificate - Emergency Medical Technician-Basic
Tri-County Technology Center
Graduate Certificate - Phlebotomy-Basic
Tri-County Technology Center
Graduate Certificate - Certified Nursing Assistant
Tri-County Technical Center
High School Diploma -
Wynona High School
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