Kacedy Gonzalez
Forney,TX
Summary
Adept at complaint resolution and customer service, I excelled at McAllister's Deli by swiftly addressing customer needs and fostering positive relationships. My fluency in Spanish and proficiency in cash handling enhanced team efficiency and customer satisfaction. Demonstrated a keen ability to learn quickly, contributing significantly to workplace safety and productivity improvements.
Overview
1
1
Certification
Work History
Team Member
McAllister's Deli
Dallas, Texas
03.2023 - 07.2023
- Resolved customer issues promptly in a professional manner.
- Upheld high standards of productivity and quality in operations.
- Maintained positive working relationship with fellow staff and management.
- Assisted customers with product selection and ordering process.
- Addressed customer needs, responding to specific requests.
- Worked hard to learn required tasks quickly to maximize performance.
- Developed positive customer relationships through friendly greeting and excellent service.
- Greeted customers upon entering the store with friendly demeanor.
- Contributed to team safety and productivity by removing safety hazards and keeping areas neat and well-stocked.
- Maintained a clean and organized work area throughout shift.
- Monitored expiration dates on food items for freshness assurance.
- Rotated through series of different stations based on team needs.
- Provided customer service support to ensure satisfaction.
- Looked for ways to go above and beyond job requirements.
- Maintained excellent levels of workplace cleanliness around equipment to enhance safety and productivity.
- Operated cash registers to process payments from customers.
- Answered phone calls regarding inquiries about products or services.
Education
Lake Highlands High School
Dallas, TX05-2025
Skills
- Complaint resolution
- Cleaning
- Customer service
- Positive attitude
- Willingness to learn
- Clear communication
- Following instructions
- Fluent in Spanish
- Hospitality and accommodation
- Verbal and written communication
- Money handling
- Cash handling
- Workplace safety
- Product knowledge
- Goal setting and achievement
Languages
Spanish
Native/ Bilingual
Certification
- Food handling certification
References
References available upon request.
Timeline
Team Member
McAllister's Deli
03.2023 - 07.2023
Lake Highlands High School
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