Kacee Cronquist
Renton,WA
Summary
Results-driven professional with comprehensive experience in account management, focusing on building strong client relationships and driving business growth. Adept at negotiating contracts, resolving client issues, and aligning services with client needs. Proven success in fostering team collaboration and adapting to dynamic environments, showcasing excellent communication and problem-solving skills.
Overview
18
18
years of professional experience
Work History
Account Manager
BLVO LLC
01.2020 - Current
- Increased client satisfaction by building strong relationships and addressing their needs promptly.
- Maintained high client retention rate by providing exceptional customer service and anticipating client needs.
- Managed a diverse portfolio of accounts, ensuring timely communication and effective problem resolution.
- Successfully resolved escalated issues, preventing potential loss of valuable clients while maintaining positive relationships with all parties involved.
- Established clear communication channels between clients and internal teams, ensuring seamless project execution.
Social Media Manager
ZampleBox LLC
06.2015 - 10.2019
- Successfully built a loyal following by consistently sharing valuable content that resonated with the target audience.
- Provided exceptional customer service through timely and thoughtful responses to user comments and messages.
- Managed multiple social media platforms, ensuring a consistent brand voice and message.
- Boosted engagement rates with the creation of compelling and visually appealing content.
- Coordinated influencer partnerships, leveraging their reach to expand brand visibility.
Partner Relationship Manager
ZampleBox LLC
04.2014 - 06.2015
- Strengthened partner relationships by consistently communicating, addressing concerns, and providing support.
- Facilitated regular meetings with partners to discuss progress towards shared objectives, address any issues or concerns, and celebrate successes together.
- Conducted thorough market research to identify potential new partnership opportunities aligned with company objectives.
- Advocated for partner needs internally, ensuring their perspectives were heard and considered in strategic decision-making processes.
- Cultivated trust with key stakeholders through transparency, open communication, and regular check-ins.
Leasing Consultant
Equity Residential
03.2013 - 01.2015
- Delivered informative property tours to prospective residents, highlighting unique amenities and features tailored to their needs.
- Assisted prospective tenants in paperwork completion and other logistics to facilitate smooth move-in processes.
- Facilitated smooth move-ins for new residents by preparing lease agreements and coordinating logistics efficiently.
- Increased tenant satisfaction by promptly addressing concerns and resolving issues.
- Responded to requests and scheduled appointments for property showings.
- Provided exceptional customer service, addressing inquiries in a timely manner to maintain positive relationships with tenants.
Shift Supervisor
Starbucks
04.2009 - 01.2015
- Trained new employees and delegated daily tasks and responsibilities.
- Completed store opening and closing procedures and balanced tills.
- Managed cash handling procedures, maintaining accuracy in financial transactions and minimizing discrepancies in daily reconciliations.
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
- Helped store management meet standards of service and quality in daily operations.
Retail Sales Clerk
Fred Meyer
12.2007 - 04.2009
- Assisted customers by answering questions and fulfilling requests.
- Helped customers complete purchases, locate items, and join reward programs.
- Increased customer satisfaction by providing personalized assistance and product recommendations.
- Answered questions about store policies and addressed customer concerns.
- Replenished sales floor merchandise and organized shelves, racks, and bins for optimal appearance.
- Demonstrated product features effectively to customers based on their needs, increasing potential sales conversions.
Skills
- Account management
- Customer service
- Teamwork and collaboration
- Client relationship management
- Customer satisfaction
- Issue resolution
- Cross-functional collaboration
- Strategic planning
Timeline
Account Manager
BLVO LLC
01.2020 - Current
Social Media Manager
ZampleBox LLC
06.2015 - 10.2019
Partner Relationship Manager
ZampleBox LLC
04.2014 - 06.2015
Leasing Consultant
Equity Residential
03.2013 - 01.2015
Shift Supervisor
Starbucks
04.2009 - 01.2015
Retail Sales Clerk
Fred Meyer
12.2007 - 04.2009
Similar Profiles
Kevin PenteltonKevin Pentelton
Delivery Driver/Dispatch Supervisor at Upstate Fulfillment LLC./UB Logistics LLC.Delivery Driver/Dispatch Supervisor at Upstate Fulfillment LLC./UB Logistics LLC.
Emma LuvianoEmma Luviano
Billing Manager at KDT LLC & KIDS DC, LLCBilling Manager at KDT LLC & KIDS DC, LLC
Kyle HornerKyle Horner
CSR & Logistics Coordinator at Global Plastics, LLC. - MGI International, LLC.CSR & Logistics Coordinator at Global Plastics, LLC. - MGI International, LLC.
Dustin TwedeDustin Twede
Skilled Worker at City of Bellevue UtilitiesSkilled Worker at City of Bellevue Utilities
Cory TomlinsonCory Tomlinson
Asphalt Paving Foreman at Rainier Asphalt and ConcreteAsphalt Paving Foreman at Rainier Asphalt and Concrete