Kacee Dale
Dania Beach,FL
Summary
Forward thinking organizational leader and team player with excellent communication and organizational skills. A skilled professional that combines leadership, focus and attention to detail with motivation and drive to create superior customer service, productivity, and results in any operation.
Overview
19
19
years of professional experience
1
1
Certification
Work History
Pharmacy Manager/Bookkeeper/Accounts Payable specialist
Dania Discount Drugs (Dania Rexall Pharmacy, Clark Healthcare & Part B Specialists)
08.2017 - Current
- Orchestrated end-to-end business operations boosting revenue and implementing cost-saving measures
- Established and streamlined accounts payable/receivables using QuickBooks Online, enhancing financial efficiency and accuracy while reducing processing times
- Maintain and reconcile banking information and facilitate account deposits, withdrawals
- Generate 250+ Monthly Reconciliation reports for all partnering Pharmacy Chains through use of Excel and PrimeClaim reports
- Maintain renewal of licenses, leases etc
- Organize and maintain Employee files, oversee Time clock, absence requests etc
- Set up and submit payroll through use of ADP RUN
- Process monthly DME supplies for 80+ patients through Florida Medicaid.
Sales Associate
Bass Pro/Outdoor World
11.2009 - 09.2019
- Provided superior customer service for highest level of client satisfaction and retention
- Maintain sales floor to meet corporate standards.
Operations Manager/Bookkeeper/Accounts Payable specialist
Hollywood Healthcare Corp.
01.2011 - 08.2017
- Supervise all Floor personnel in a fast-paced call center environment
- Directed medical documentation department in obtaining required orders for timely claims processing
- Maintain all payment posting and month end reconciliation for AR
- Program Coordinator for all new Chain partners joining the program
- Set up and maintain accounts payable/receivables through use of QuickBooks
- Maintain and reconcile banking information and facilitate account deposits, withdrawals
- Maintain and reconcile vendor accounts
- Led the Medicare Audit team to ensure timely response for a decrease in error ratio and increase in revenue.
Team Leader/Customer Service Representative
Hollywood Healthcare Corp.
01.2010 - 01.2011
- Maintained patient complaint log and ensured follow-up through resolution
- Assisted medical documentation department in obtaining required orders for timely claims processing
- Provided Superior Customer Service and was awarded Employee of the Year for 2011
- Correct and rebill all Medicare and Secondary denials for timely filing
- Completed patient surveys within 48 hours of initial order to ensure superior patient satisfaction
- Completed reminder calls for patient reorders for timely pickup of supplies
- Directed the delivery of patient orders and Physician Orders to appropriate departments.
Customer Service Supervisor
The Gap, Inc.
03.2006 - 07.2007
- Supervised all Sales and Shipping & Receiving Associates
- Directed hiring process by conducting interviews, orientation and training
- Maintained and processed payroll for corporate office
- Directed all Special Promotions to ensure successful increase in sales
- Directed all Special Promotions and Visual Presentations to ensure successful increase in sales.
Sales Associate
The Gap, Inc.
03.2005 - 03.2006
- Top rated Sales Associate
- Provided superior customer service for highest level of client satisfaction and retention
- Directed all Special Promotions and Visual Presentations to ensure successful increase in sales
- Headed the Employee Orientation and Training Program.
Education
General Studies -
Howard Community College
General Studies -
Northwestern Technical College
Skills
- Superior Customer Service
- DME Supplier Process
- Medical Billing and Documentation
- Medicare Auditing
- Quality Assurance/Improvement
- HR
- Accounts Payable/Bookkeeper
- Florida Medicaid billing
Certification
- Registered Pharmacy Technician
- Notary Public
Technical Abilities
- Microsoft Office Suite
- Proprietary Patient Management Software
- Crystal Reporting
- Brightree Billing Software
- QuickBooks Pro, Enterprise, and Online
- QS1 pharmacy billing software
- PrimeCare billing software
Timeline
Pharmacy Manager/Bookkeeper/Accounts Payable specialist
Dania Discount Drugs (Dania Rexall Pharmacy, Clark Healthcare & Part B Specialists)
08.2017 - Current
Operations Manager/Bookkeeper/Accounts Payable specialist
Hollywood Healthcare Corp.
01.2011 - 08.2017
Team Leader/Customer Service Representative
Hollywood Healthcare Corp.
01.2010 - 01.2011
Sales Associate
Bass Pro/Outdoor World
11.2009 - 09.2019
Customer Service Supervisor
The Gap, Inc.
03.2006 - 07.2007
Sales Associate
The Gap, Inc.
03.2005 - 03.2006
General Studies -
Howard Community College
General Studies -
Northwestern Technical College
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