Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Kacee Donoghue

Independence,KY

Summary

Dynamic customer service professional with a proven track record at Panera Bread, excelling in complex problem-solving and attention to detail. Adept at enhancing customer satisfaction and streamlining processes, I thrive in fast-paced environments while training new hires and maintaining workplace safety.

Committed to delivering exceptional service and fostering positive relationships. Experienced with team management and leadership. Utilizes effective communication to motivate and guide teams. Track record of implementing strategies that enhance team performance and productivity.

Overview

3
3
years of professional experience
1
1
Certification

Work History

Team Leader/Trainer

ABB Optical
12.2024 - Current
  • Ensured compliance with all relevant regulations governing product handling and shipment, minimizing legal risks associated with noncompliance.
  • Collaborated with team members to achieve daily productivity goals in a fast-paced work setting.
  • Provided exceptional customer service to internal and external customers.
  • Enhanced customer satisfaction by promptly addressing inquiries and resolving issues related to shipments.
  • Investigated discrepancies discovered during auditing process.
  • Collaborated with management to identify skill gaps and create targeted training initiatives.
  • Adhered to Health Insurance Portability and Accountability Act regarding patient information while handling medical devices.
  • Performed at an average of 125%.
  • Increased trainees performance by an average of 35%.

Intern

Ignite Institute
08.2024 - 03.2025
  • Supported staff members in their daily tasks, reducing workload burden and allowing for increased focus on higher-priority assignments.
  • Gained valuable experience working within a specific industry, applying learned concepts directly into relevant work situations.
  • Sorted and organized files, spreadsheets, and reports.
  • Gained hands-on experience in various software programs, increasing proficiency and expanding technical skill set.
  • Developed organizational skills through managing multiple tasks simultaneously while adhering to strict deadlines.
  • Contributed to a positive team environment by collaborating with fellow interns on group projects and presentations.
  • Managed approximately 40 incoming calls, faxes, and emails from students, parents, staff, and partnered companies.

Associate

Panera Bread
01.2022 - 12.2024
  • Increased customer satisfaction by resolving complex issues and providing exceptional service at all times.
  • Developed and implemented strategies to increase customer satisfaction and engagement.
  • Streamlined inventory management processes, reducing waste and ensuring optimal stock levels were maintained.
  • Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
  • Served food and beverages promptly with focused attention to customer needs.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
  • Cultivated warm relationships with regular customers.
  • Completed cash and card transactions in under sixty seconds.

Education

Bachelor of Science - Biology

Northern Kentucky University
Highland Heights, KY
05-2027

Associate of Arts - Healthcare

Gateway Community And Technical College
Florence, KY
05-2025

High School Diploma -

Ignite Institute
Erlanger, KY
05-2025

Skills

  • Customer service
  • Time management
  • Cash handling
  • Warehouse operations
  • Stock replenishment
  • Deadline adherence
  • Complex Problem-solving
  • New hire training
  • Order picking
  • Product packaging
  • Safety compliance (Warehouse safety)
  • RFID scanning
  • Box building and packing
  • Auditing

Certification

  • Certified in Medical Software
  • CNA - Certified Nursing Assistant
  • Certified in NOCTI Biotechnology
  • Certified in Basic First Aid
  • Certified in CPR
  • Certified in AED Use
  • Certified in Ambulatory Healthcare Management
  • Food Safety Certification

Timeline

Team Leader/Trainer

ABB Optical
12.2024 - Current

Intern

Ignite Institute
08.2024 - 03.2025

Associate

Panera Bread
01.2022 - 12.2024

Bachelor of Science - Biology

Northern Kentucky University

Associate of Arts - Healthcare

Gateway Community And Technical College

High School Diploma -

Ignite Institute

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Kacee Donoghue