Kacee Zufelt
Spanish Fork,UT
Summary
Accomplished Team Lead at Arby's with a proven track record in enhancing team performance and customer satisfaction. Expert in employee evaluation and compassionate communication, significantly improving workplace morale and operational efficiency. Skilled in maintaining confidentiality and quality control, demonstrating exceptional leadership and empathy in fast-paced environments.
Proficient and caring nursing team member offering outstanding patient-facing experience. Adept at addressing patient needs with compassionate care and attention to detail. Diligent about maximizing satisfaction, safety and wellness while serving patients of all backgrounds.
Hardworking employee with experience in residential and commercial settings. Adept at following instructions, maintaining clean and tidy workspace, and working cooperatively with team members.
Overview
5
5
years of professional experience
Work History
Team Lead
Arby's
09.2023 - 04.2024
- Trained new team members by relaying information on company procedures and safety requirements.
- Promoted a positive work environment by fostering teamwork, open communication, and employee recognition initiatives.
- Served as a role model for the team by demonstrating commitment to excellence, professionalism, and adherence to company values at all times.
- Coached team members in techniques necessary to complete job tasks.
- Evaluated employee skills and knowledge regularly, training, and mentoring individuals with lagging skills.
PRN
Orem Rehabilitation And Skilled Nursing
02.2021 - 05.2022
- Assisted patients with daily living activities, promoting independence and dignity.
- Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
- Promoted good oral and personal hygiene by aiding patients with shaving, bathing, and teeth brushing.
- Enhanced patient satisfaction by providing compassionate and attentive care.
- Maintained confidentiality of patient information according to HIPAA guidelines while communicating effectively with team members about critical updates.
- Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
- Utilized proper body mechanics and assistance devices when transferring patients, minimizing the risk of injury for both parties.
- Ensured prompt response to call lights, addressing patient needs in a timely manner.
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
- Prevented bedsores by regularly repositioning patients and implementing proper wound care techniques.
- Delivered individualized patient care by recording vital signs, documenting observations, administering treatments, and evaluating patient needs.
- Provided emotional support for patients during challenging times, fostering a positive healing environment.
- Implemented fall prevention measures by identifying high-risk patients and maintaining clutter-free environments around bedsides.
- Cared for residents in assisted living facility and delivered high-quality support to meet needs.
Housekeeper
Orem Rehabilitation And Skilled Nursing
02.2019 - 02.2021
- Enhanced guest satisfaction by ensuring thorough cleaning and timely room turnovers.
- Maintained a spotless environment for guests through diligent daily housekeeping tasks.
- Reduced the need for deep cleanings by consistently addressing minor maintenance issues.
- Collaborated with other housekeeping staff to complete tasks efficiently and effectively.
- Streamlined laundry processes, resulting in faster turnaround times for guest linens and towels.
- Ensured all rooms met hotel cleanliness standards by conducting regular inspections and addressing any issues promptly.
- Prioritized guest comfort through attentive service, responding swiftly to special requests or concerns.
- Upheld high standards of sanitation in common areas, contributing to an inviting atmosphere for guests.
- Contributed to property upkeep by proactively identifying and reporting maintenance needs to management.
- Improved overall cleanliness ratings by implementing new cleaning techniques and products as needed.
- Demonstrated flexibility in adjusting work schedule according to fluctuating occupancy rates.
- Coordinated with the front desk to prioritize room assignments based on guest arrivals and departures.
- Maximized efficiency of housekeeping operations through effective communication with team members and supervisors.
- Increased room availability by managing time wisely and completing tasks within designated deadlines.
Education
Master of Arts - Cosmetology, Nail Tech
Paul Mitchell The School
Provo, UT06.2025
No Degree - CNA
Orchard
Orem, UT06.2021
High School Diploma -
Spanish Fork High School
Spanish Fork, UT03.2009
Skills
- Production Monitoring
- Trend tracking
- Performance monitoring
- Customer Focus
- Quality Control
- Employee Evaluation
- Maintaining confidentiality
- Compassion and Empathy
- Compassionate communication
- Teamwork
- Cleaning and organizing abilities
- Customer Service
- Housekeeping
Timeline
Team Lead
Arby's
09.2023 - 04.2024
PRN
Orem Rehabilitation And Skilled Nursing
02.2021 - 05.2022
Housekeeper
Orem Rehabilitation And Skilled Nursing
02.2019 - 02.2021
Master of Arts - Cosmetology, Nail Tech
Paul Mitchell The School
No Degree - CNA
Orchard
High School Diploma -
Spanish Fork High School
Similar Profiles
Landon EverettLandon Everett
Crew Member at Arby'sCrew Member at Arby's
Kristina HaulmarkKristina Haulmark
General Manager at Arby'sGeneral Manager at Arby's
Eli KnasinskiEli Knasinski
Crew Member at Arby'sCrew Member at Arby's
Benjamin DiazBenjamin Diaz
Cashier at Arby'sCashier at Arby's
Natalie JohnsonNatalie Johnson
Payroll Specialist at HBBoysPayroll Specialist at HBBoys