Summary
Overview
Work History
Education
Skills
Accomplishments
Languages
Hobbies
Timeline
Generic

Kacey Bailey

Ludlow,MA

Summary

Dynamic team player offering outstanding skills in customer service, food safety and inventory restocking. Well-trained in operating kitchen equipment to prepare food and complete sales. Customer-focused food service worker devoted to meeting team and customer needs.

Overview

5
5
years of professional experience

Work History

Crew Team Member

Original Pizza of Boston
08.2023 - Current
  • Worked front counter, with food and other areas.
  • Collaborated with fellow crew members for seamless shift transitions, ensuring smooth operations throughout the day.
  • Became familiar with products to answer questions and make suggestions.
  • Took orders, prepared meals, and collected payments.
  • Worked well with teammates and accepted coaching from management team.
  • Improved customer satisfaction by providing friendly and efficient service at the register.
  • Cleaned and maintained all areas of restaurant to promote clean image.
  • Provided excellent customer service by greeting customers and meeting quality expectations.
  • Opened and closed the store at set times.

Fast Food Crew Member

Dunkin' Donuts Franchising
10.2022 - 08.2023
  • Provided excellent customer service by greeting customers and meeting quality expectations.
  • Worked well with teammates and accepted coaching from management team.
  • Worked front counter, drive-thru and other areas.
  • Took orders, prepared meals, and collected payments.
  • Kept food preparation area, equipment, and utensils clean and sanitary.
  • Maintained a clean and organized workspace, ensuring a positive environment for both staff and customers.
  • Collaborated with team members to complete orders.
  • Enhanced team productivity by effectively collaborating with colleagues on tasks and responsibilities.
  • Utilized strong communication abilities to relay order details clearly between front-of-house staff and kitchen team members.
  • Assisted with in-store operations by disassembling delivery boxes, cleaning floors, and dishwashing.
  • Checked and restocked utensils and condiments in appropriate locations for guests.

Fast Food Crew Member

Dunkin' Donuts Franchising
04.2022 - 01.2023
  • Worked well with teammates and accepted coaching from management team.
  • Provided excellent customer service by greeting customers and meeting quality expectations.
  • Worked front counter, drive-thru and other areas.
  • Took orders, prepared meals, and collected payments.
  • Kept food preparation area, equipment, and utensils clean and sanitary.
  • Maintained a clean and organized workspace, ensuring a positive environment for both staff and customers.
  • Collaborated with team members to complete orders.
  • Enhanced team productivity by effectively collaborating with colleagues on tasks and responsibilities.
  • Utilized strong communication abilities to relay order details clearly between front-of-house staff and kitchen team members.
  • Assisted with in-store operations by disassembling delivery boxes, cleaning floors, and dishwashing.
  • Assisted fellow crew members during peak hours, ensuring smooth operations without compromising quality standards.

Cleaning Crew Member

McDonald's
09.2019 - 06.2020
  • Followed routine maintenance checklist.
  • Handled equipment, chemicals, and materials properly and with caution.
  • Cleaned and organized restrooms by restocking dispensers, sanitizing fixtures and spot cleaning partition walls and doors.
  • Used time management and efficient cleaning methods to meet deadlines.
  • Enhanced cleanliness standards by consistently maintaining a well-organized and efficient cleaning routine.
  • Maintained a safe working environment through the careful use of equipment and adherence to safety protocols.
  • Demonstrated attention to detail while performing thorough cleaning services for optimal client satisfaction.
  • Ensured proper sanitation measures were followed in all areas, reducing risk of contamination or illness.
  • Emptied trashcans and transported waste to collection areas.
  • Collected and bagged garbage from various locations to properly dispose of waste in designated dumpsters.
  • Developed strong relationships with clients, providing prompt communication and updates on the progress of cleaning tasks, ensuring their satisfaction.
  • Contributed to a positive work atmosphere by fostering teamwork and open communication among crew members.

Education

No Degree - Early Childhood Special Education

Holyoke Community College
Holyoke, MA

High School Diploma -

Ludlow High School
Ludlow, MA
06.2020

Skills

  • Customer Engagement
  • Cash Handling
  • Food handling
  • Cooking
  • Performance Improvement
  • Cleaning and sanitation
  • Beverage Preparation
  • Dishwashing
  • Clear Communication
  • Customer Service
  • Creativity and Innovation
  • Time Management
  • Integrity and Honesty
  • Cleaning
  • Teamwork and Collaboration
  • Interactive communication skills
  • Store Opening and Closing
  • Hospitality service expertise
  • Inventory Restocking
  • Flexible Schedule
  • Accept constructive criticism and feedback

Accomplishments

  • Supervised team of 3-4 staff members.
  • Documented and resolved scheduling issues which led to getting a team-made schedule approved.
  • Helped others diffuse situations with customers by guiding them to be calm, cool, and collected in higher stress situations

Languages

American Sign Language
Elementary
Spanish
Elementary

Hobbies

  • Creative writing
  • Drawing
  • Puzzles
  • Varying forms of art

Timeline

Crew Team Member

Original Pizza of Boston
08.2023 - Current

Fast Food Crew Member

Dunkin' Donuts Franchising
10.2022 - 08.2023

Fast Food Crew Member

Dunkin' Donuts Franchising
04.2022 - 01.2023

Cleaning Crew Member

McDonald's
09.2019 - 06.2020

No Degree - Early Childhood Special Education

Holyoke Community College

High School Diploma -

Ludlow High School

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Kacey Bailey