Kacey Cloud
Customer service representative
Middleburg,FL
Summary
Dedicated Route Manager bringing proven expertise in meeting customer needs, overseeing drivers and prospecting for new business. History of growing territory with skilled lead generation and conversion. Manages daily operations with strong attention to detail and good organizational skills.
Overview
25
25
years of professional experience
1
1
Certification
Work History
Route manager
Molly Maid
Orange Park, FL
07.2020 - 04.2024
- Managed daily route schedules for efficient delivery operations.
- Trained and supervised drivers on safety and compliance protocols.
- Coordinated vehicle maintenance to ensure operational readiness.
Office Administrator
Bayside promotions
Jacksonville, FL
08.2019 - 09.2021
- Managed office supplies and equipment to ensure smooth daily operations.
- Coordinated schedules and meetings for staff and management.
- Maintained accurate records of customer interactions and transactions.
- Assisted in preparing promotional materials for marketing campaigns.
- Handled incoming calls and emails, providing excellent customer service.
- Organized files and documents for easy access and retrieval.
- Supported onboarding processes for new employees through paperwork management.
Server/ Management Trainee
Famous Amos restaurant
FL
05.2008 - 07.2011
- Provided excellent customer service in a fast-paced dining environment.
- Managed food and beverage orders using point-of-sale systems.
- Assisted in training new servers on restaurant protocols.
- Handled customer inquiries and resolved complaints effectively.
FOH Manager
Whites country cabin
Orange Park, FL
07.2000 - 07.2005
- Managed front-of-house operations ensuring efficient service flow.
- Trained staff on customer service best practices and menu knowledge.
- Coordinated reservations and seating arrangements for optimal guest experience.
Administrative Assistant
Tax and Business Solutions
Orange Park, FL
09.1999 - 06.2000
- Managed office supplies and equipment to ensure smooth daily operations.
- Coordinated schedules and meetings for staff and management.
- Maintained accurate records of customer interactions and transactions.
- Assisted in preparing promotional materials for marketing campaigns.
- Organized files and documents to for easy access and retrieval.
- Handled incoming calls and emails, providing excellent customer service.
- Performed clerical duties such as photocopying, faxing and scanning documents.
- Answered incoming calls in a professional manner, directed callers to appropriate personnel or department, or took messages as needed.
Education
High School Diploma - undefined
Riggeview High School
06.2005
Skills
- Customer service
- Office management
- Route management
- Staff training
- Organizational skills
Websites
Certification
Food Handlers Certification
Languages
English
Timeline
Route manager
Molly Maid
07.2020 - 04.2024
Office Administrator
Bayside promotions
08.2019 - 09.2021
Server/ Management Trainee
Famous Amos restaurant
05.2008 - 07.2011
FOH Manager
Whites country cabin
07.2000 - 07.2005
Administrative Assistant
Tax and Business Solutions
09.1999 - 06.2000
High School Diploma - undefined
Riggeview High School
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