Kacey Cloud
Middleburg,FL
Summary
Dedicated Route Manager bringing proven expertise in meeting customer needs, overseeing drivers and prospecting for new business. History of growing territory with skilled lead generation and conversion. Manages daily operations with strong attention to detail and good organizational skills.
Customer service and office industry background
Overview
26
26
years of professional experience
1
1
Certification
Work History
Admin assistant
Carmada wealth advisor group
Fleming island , Fl
04.2025 - 07.2025
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Maintained inventory of office supplies and placed orders.
- Managed filing system, entered data and completed other clerical tasks.
- Increased office participation in special events by creating newsletter with detailed calendars and other office updates.
Route manger
Molly Maid
Orange Park, FL
07.2020 - 04.2024
- Managed daily route schedules for efficient delivery operations.
- Trained and supervised drivers on safety and compliance protocols.
- Coordinated vehicle maintenance to ensure operational readiness.
Office Administrator
Bayside promotions
Jacksonville , FL
08.2019 - 09.2021
- Managed office supplies and equipment to ensure smooth daily operations.
- Coordinated schedules and meetings for staff and management.
- Maintained accurate records of customer interactions and transactions.
- Assisted in preparing promotional materials for marketing campaigns.
- Handled incoming calls and emails, providing excellent customer service.
- Organized files and documents for easy access and retrieval.
- Supported onboarding processes for new employees through paperwork management.
Server/ Management Trainee
Famous Amos restaurant
, FL
05.2008 - 07.2011
- Provided excellent customer service in a fast-paced dining environment.
- Managed food and beverage orders using point-of-sale systems.
- Assisted in training new servers on restaurant protocols.
- Handled customer inquiries and resolved complaints effectively.
FOH Manager
Whites country cabin
Orange Park, FL
07.2000 - 07.2005
- Managed front-of-house operations ensuring efficient service flow.
- Trained staff on customer service best practices and menu knowledge.
- Coordinated reservations and seating arrangements for optimal guest experience.
Administrative Assistant
Tax and Business Solutions
Orange Park, Fl
09.1999 - 06.2000
- Managed office supplies and equipment to ensure smooth daily operations.
- Coordinated schedules and meetings for staff and management.
- Maintained accurate records of customer interactions and transactions.
- Assisted in preparing promotional materials for marketing campaigns.
- Organized files and documents to for easy access and retrieval.
- Handled incoming calls and emails, providing excellent customer service.
- Performed clerical duties such as photocopying, faxing and scanning documents.
- Answered incoming calls in a professional manner, directed callers to appropriate personnel or department, or took messages as needed.
Education
High School Diploma -
Riggeview High School
Orange Park, FL06-2005
Languages
English
Professional
Certification
- Food handlers certification
Timeline
Admin assistant
Carmada wealth advisor group
04.2025 - 07.2025
Route manger
Molly Maid
07.2020 - 04.2024
Office Administrator
Bayside promotions
08.2019 - 09.2021
Server/ Management Trainee
Famous Amos restaurant
05.2008 - 07.2011
FOH Manager
Whites country cabin
07.2000 - 07.2005
Administrative Assistant
Tax and Business Solutions
09.1999 - 06.2000
High School Diploma -
Riggeview High School
Similar Profiles
Carla JohnsonCarla Johnson
Senior Ops Specialist/Advisor Support at Osaic Wealth Inc., formally Advisor GroupSenior Ops Specialist/Advisor Support at Osaic Wealth Inc., formally Advisor Group
SHAHARIN MUSHREKATSHAHARIN MUSHREKAT
Manager. Operations at Advisor Service Center, Richardson WealthManager. Operations at Advisor Service Center, Richardson Wealth
Keaton JackKeaton Jack
Partner Associate at Barron's Advisor Wealth & Asset ManagementPartner Associate at Barron's Advisor Wealth & Asset Management
Cameran PeacockCameran Peacock
Certified Nursing Assistant at Wolfsons Children's HospitalCertified Nursing Assistant at Wolfsons Children's Hospital
Dale A. JonesDale A. Jones
Component Repair Platoon Sergeant at U.S. ArmyComponent Repair Platoon Sergeant at U.S. Army