Kacey Dawson
Tracy,CA
Summary
Dynamic sales professional with a proven track record at Livermore Toyota, enhancing online sales through innovative marketing strategies and superior customer service. Skilled in negotiation and team leadership, I excel in driving sales growth and building lasting client relationships. Expertise in online sales techniques and customer satisfaction, achieving significant improvements in web traffic and conversion rates.
Overview
6
6
years of professional experience
Work History
INTERNET SALES MANAGER
Livermore Toyota
06.2023 - Current
- Responded to internet inquiries and phone calls in timely matter.
- Increased online sales by implementing effective marketing strategies and optimizing website content.
- Provided superior and individualized customer service.
- Developed and maintained strong relationships with vendors to secure advantageous pricing and products.
- Maintained detailed records of all customer interactions, providing valuable data for future sales initiatives and forecasting efforts.
REALTOR
Keller Williams Realty
08.2021 - 04.2024
- Coordinated various aspects of real estate transactions such as inspections, appraisals, and financing arrangements, minimizing delays and challenges for clients.
- Built lasting relationships with clients through excellent communication, personalized service, and dedication to their needs.
- Developed strong knowledge of local market conditions, allowing for accurate pricing strategies and targeted marketing efforts.
- Enhanced client satisfaction with diligent follow-up after closing, ensuring a positive experience overall.
- Delivered exceptional customer service by addressing client concerns promptly and professionally throughout the entire transaction process.
- Collaborated with other agents to ensure timely closings and successful transactions for all parties involved.
- Generated leads for potential buyers and sellers by hosting open houses, conducting market analysis, and networking within the community.
INTERNET SALES MANAGER
Hayward Honda
05.2022 - 01.2023
- Responded to internet inquiries and phone calls in timely matter.
- Increased online sales by implementing effective marketing strategies and optimizing website content.
- Boosted customer satisfaction with timely responses to inquiries and personalized follow-up communication.
- Provided superior and individualized customer service.
- Analyzed website performance metrics, identifying areas for improvement to enhance user experience.
INTERNET SALES MANAGER
Tracy Toyota
08.2020 - 08.2021
- Responded to internet inquiries and phone calls in timely matter.
- Increased online sales by implementing effective marketing strategies and optimizing website content.
- Implemented CRM software to streamline lead management and follow-up procedures, increasing overall team efficiency.
- Maintained detailed records of all customer interactions, providing valuable data for future sales initiatives and forecasting efforts.
- Developed innovative sales campaigns, resulting in increased web traffic and conversion rates.
SALES CONSULTANT
Tracy Toyota
08.2019 - 08.2020
- Advised clients on appropriate product selections based on their unique needs, ensuring optimal satisfaction levels upon purchase.
- Used consultative sales techniques to understand customer needs and recommend relevant products and services.
- Provided sales and customer service assistance to walk-in traffic
- Developed long-lasting client relationships by consistently exceeding expectations with exceptional service.
- Nurtured leads through consistent follow-ups, ultimately converting prospects into satisfied customers.
PORTER
Tracy Toyota
05.2019 - 08.2019
- Maintained a strong work ethic and punctuality, consistently arriving on time and prepared for each shift.
- Communicated with coworkers and managers about completed duties.
- Cleaned and organized building areas as required.
- Greeted guests with warmth and professionalism for friendly, helpful service.
Education
Bachelor of Arts - General Business - Business Administration
San Francisco State University
San Francisco, CA05-2025
Associate of Arts - Business Administration
San Joaquin Delta College
Stockton, CA05-2023
High School Diploma -
Saint Mary's High School
Stockton05-2018
Skills
- Team leadership qualities
- Online sales techniques
- Negotiation
- Customer service
Timeline
INTERNET SALES MANAGER
Livermore Toyota
06.2023 - Current
INTERNET SALES MANAGER
Hayward Honda
05.2022 - 01.2023
REALTOR
Keller Williams Realty
08.2021 - 04.2024
INTERNET SALES MANAGER
Tracy Toyota
08.2020 - 08.2021
SALES CONSULTANT
Tracy Toyota
08.2019 - 08.2020
PORTER
Tracy Toyota
05.2019 - 08.2019
Bachelor of Arts - General Business - Business Administration
San Francisco State University
Associate of Arts - Business Administration
San Joaquin Delta College
High School Diploma -
Saint Mary's High School
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