Summary
Overview
Work History
Education
Skills
Timeline
BusinessAnalyst
Kacey Kimbrell

Kacey Kimbrell

Hampstead,NC

Summary

Dependable and successful while providing fast, high-quality customer service to guests in restaurant settings. Adaptable professional with expertise in personnel development, team collaboration and resolving issues with customers, waitstaff and management.

Multi-talented Marketing Specialist enthusiastic about applying diverse skills to all areas of marketing. Flexible team player knowledgeable about both traditional and digital marketing strategies. Performance-driven and skilled in creating marketing plans, leading successful product launches, promotions and development. Well-versed in content creation, social media audience engagement and brand management.

Overview

3
3
years of professional experience
4
4
years of post-secondary education

Work History

Server, Host, To-Go

Drake's Come Play
Burlington, NC
03.2022 - 08.2022
  • Cultivated warm relationships with regular customers.
  • Bussed and reset tables to keep dining room and work areas clean.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Resolved customer complaints promptly and professionally to maintain positive reputation.
  • Served food and beverages promptly with focused attention to customer needs.
  • Utilized communication practices with kitchen staff to deliver customer meals in timely manner.
  • Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
  • Explained menu items and suggested appropriate options for food allergy concerns.

Community Specialist

Supersocial
Liberty, NC
09.2021 - 01.2022
  • Approached issues proactively to best meet current and future community needs.
  • Increased community engagement through social media.
  • Conducted research to analyze players' behavior, preferences and gaming habits.
  • Monitored trends in social media, industry, and competitive landscape to create new material.
  • Maximized advertising efforts by developing content for media relations, corporate communications, and social media posts.
  • Collaborated with team members and game developers to create campaigns to engage with the community.
  • Developed relationships with influencers to grow reach of company and create wider visibility.
  • Developed and managed content calendars for each platform to establish timely and relevant posts.
  • Acted as a main point of contact between management, clinical staffs and external community.

Server, Trainer

Walk-On's Bistreaux & Bar
Fayetteville, NC
02.2021 - 10.2021
  • Cultivated warm relationships with regular customers.
  • Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers.
  • Bussed and reset tables to keep dining room and work areas clean.
  • Arranged and prepared tables for customers to offer memorable experiences to guests and foster repeat business.
  • Supported productivity increase and business growth through new hire training and mentoring.
  • Recruited and trained new members of guest service team.
  • Learned and followed local alcohol laws to keep restaurant compliant with regulations while serving spirits.
  • Greeted new customers, discussed specials, and took drink orders.
  • Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
  • Set positive tone for entire dining experience as first point of contact for incoming guests.

Server, Host, To-Go

World Of Beer
Fayetteville, NC
07.2020 - 02.2021
  • Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
  • Cultivated warm relationships with regular customers.
  • Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
  • Explained menu items and suggested appropriate options for food allergy concerns.
  • Arranged and prepared tables for customers to offer memorable experiences to guests and foster repeat business.
  • Used slow periods to restock supplies, ice, trays, and delivery bags.
  • Supported servers, food runners, and bussers with keeping dining area ready for every guest.
  • Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers.
  • Answered customer questions about hours, seating, and menu information.
  • Utilized communication practices with kitchen staff to deliver customer meals in timely manner.
  • Seated customers in timely manner by managing reservations and waitlists skillfully.
  • Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
  • Monitored patrons for alcohol intake to appropriate levels and took measures to curtail inappropriate behavior.
  • Maintained thorough menu knowledge to sufficiently answer questions regarding menu item sourcing, ingredients and cooking methods.

Store Team Member

Pet Supplies Plus
Wilmington, NC
01.2020 - 03.2020
  • Organized and recovered shelves, put away returns and cleaned spills and messes to maintain high standards throughout sales floor.
  • Interacted positively with team members and customers to promote commitment to organization's vision and values.
  • Maintained general knowledge of departments to help customers quickly locate products and merchandise.
  • Used cash register to tally purchases, collect payment and execute fast and friendly check-out experiences.
  • Communicated pleasantly and professionally when answering phones, two-way radio calls and making announcements over PA system.

Crew Member

Tropical Smoothie Cafe
Wilmington, NC
08.2019 - 01.2020
  • Took orders, prepared meals, and collected payments.
  • Provided excellent customer service by greeting customers and meeting quality expectations.
  • Assisted other team members to achieve goals.
  • Stocked shelves to organize aisles in assigned department.
  • Prepared products following restaurant, health, and safety standards and procedures.

Education

Topsail High School
Hampstead, NC
08.2014 - 06.2018

Skills

    Point of sale operation

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Timeline

Server, Host, To-Go

Drake's Come Play
03.2022 - 08.2022

Community Specialist

Supersocial
09.2021 - 01.2022

Server, Trainer

Walk-On's Bistreaux & Bar
02.2021 - 10.2021

Server, Host, To-Go

World Of Beer
07.2020 - 02.2021

Store Team Member

Pet Supplies Plus
01.2020 - 03.2020

Crew Member

Tropical Smoothie Cafe
08.2019 - 01.2020

Topsail High School
08.2014 - 06.2018
Kacey Kimbrell