Kacey Duva
Event Planner/Sales &Marketing Asst.
Clifton,NJ
Summary
Dynamic Representative at J.B. Hunt recognized for promoting team cohesion and achieving high accuracy in billing operations, contributing to overall organizational success. Detail-oriented event professional adept at managing various aspects of event planning from vendor coordination to on-site support.
Overview
22
22
years of professional experience
Work History
Billing Representative
J.B. Hunt
02.2017 - Current
- Reviewed and solved account and billing discrepancies.
- Trained new hires on company-specific billing software, policies, and procedures, promoting team cohesion and productivity.
- Identified, researched, and resolved billing variances to maintain system accuracy and currency.
- Coordinated with intermediate parties to obtain payments and resolve issues.
- Entered and processed commissions for East\Mid Atlantic Final Mile Region.
Sales and Marketing Representative
Cory Home Delivery
08.2015 - 02.2017
- Followed through with leads to close sales over phone, in office and during external consumer engagements.
- Expanded market reach by conducting thorough industry research and identifying potential new clients.
- Developed customized sales presentations for key clients, resulting in increased business partnerships.
- Attended industry trade shows to network with potential customers, generating new leads and opportunities for business growth.
- Supported implementation of contests, events and other initiatives to build presence and reputation.
- Participated in skills development initiatives to promote team competence and success.
- Leveraged social media platforms to build brand awareness, engage with customers, and generate leads for the sales team.
- Enhanced company brand image through the creation of compelling marketing collateral materials such as brochures, case studies, and website content.
- Contributed to event marketing, sales and brand promotion.
- Attended monthly sales meetings and quarterly sales trainings.
- Participated in pre-event planning meetings, providing input on event themes and strategies for success.
- Managed event set-up and tear-down, ensuring timely completion of tasks for seamless transitions.
- Organized facilities preparation, refreshments and entertainment for gatherings with as many as 100 guests.
Certified Clinical Medical Assistant
East Orange General Hospital
11.2008 - 10.2010
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Assisted with resuscitation, CPR, and emergency airway procedures.
- Collected basic samples, labeled specimens properly, and transferred to laboratory for testing.
- Carried out phlebotomy procedures and watched for adverse reactions.
- Performed phlebotomy tasks efficiently, minimizing discomfort to patients while obtaining necessary samples.
- Enhanced patient care by accurately performing EKG testing
Banking Customer Service Representative\Teller
Lakeland Bank
04.2003 - 11.2008
- Assisted in fraud prevention efforts by closely monitoring customer accounts and reporting suspicious activity as required.
- Participated in regular training sessions to stay up-to-date on industry trends, regulatory changes, and product offerings.
- Reduced wait times for customers by efficiently handling high volumes of calls and resolving issues quickly.
- Assisted customers in navigating online banking platforms, improving their overall digital banking experience.
- Maintained strict adherence to compliance regulations, ensuring all transactions were accurately processed and documented.
- Developed strong relationships with clients through personalized service, building trust and loyalty with the bank.
- Processed daily cash transactions accurately while adhering to security protocols, minimizing risk exposure for the bank and its customers.
- Contributed to a positive work environment by actively participating in team meetings and offering constructive feedback on ways to enhance performance levels within the department.
- Supported branch sales goals with effective cross-selling of banking products, increasing overall revenue.
- Collaborated with team members to meet monthly performance targets, contributing to the branch''s success.
- Streamlined account opening processes for new clients, resulting in a more efficient and user-friendly experience.
- Maintained up-to-date knowledge of banking regulations, ensuring compliance and customer protection.
- Provided training to new customer service representatives, ensuring high standards of service.
- Processed customer transactions promptly, minimizing wait times.
- Assisted customers with account inquiries, resolving issues promptly and professionally.
- Managed high-volume transactions efficiently while maintaining attention to detail, ensuring accurate processing for customers.
- Disbursed cash and checks accurately while maintaining security of cash drawers.
Education
Event Planner -
Bergan County Community College
02-2018
Certified Clinical Medical Assistant -
Dorsan Vocational Training Institute
East Orange, NJ11-2010
Skills
- Customer relations skills
- Microsoft office
- Collections
- Data entry experience
- Invoice processing
- Recruitment
- Multitasking and organization
- EKG Technician
- Phlebotomy
- Event planning
- Event marketing
- Typing speed and accuracy
Timeline
Billing Representative
J.B. Hunt
02.2017 - Current
Sales and Marketing Representative
Cory Home Delivery
08.2015 - 02.2017
Certified Clinical Medical Assistant
East Orange General Hospital
11.2008 - 10.2010
Banking Customer Service Representative\Teller
Lakeland Bank
04.2003 - 11.2008
Event Planner -
Bergan County Community College
Certified Clinical Medical Assistant -
Dorsan Vocational Training Institute
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