Summary
Overview
Work History
Education
Skills
Timeline
Generic

Kacey Hayden

Altus,OK

Summary

Experienced Contract Specialist with 2 years of experience in contract administration and management. Proficient in monitoring contractor's performance with contract requirements and contract funding and expenditures. Detail-oriented in planning and managing procurement programs and contracting activities. Thorough in administering contract processes and ensuring policy and regulatory compliance. Committed to resolving contractor performance issues by devising solutions.

Overview

18
18
years of professional experience

Work History

Library Programmer

Altus Air Force Base Library
01.2021 - Current
  • Created programs and activities to promote library usage and literacy.
  • Located requested books on shelves and in library database and fetched items for patrons.
  • Researched, planned, and set up attractive and informative library exhibits.
  • Assisted library patrons with resolving computer problems.
  • Maintained library databases to support accuracy and availability in circulation systems.
  • Promoted library services and resources through public relations initiatives and community outreach.
  • Trained and supervised library staff, volunteers and other personnel.
  • Helped patrons to complete forms for library card issuance.
  • Maintained and updated patron records in library system database.
  • Kept library shelves and printed materials well-stocked and organized according to established system.

Stay-at-home-mom

Hayden Family
06.2014 - 08.2020
  • Played games, worked on puzzles, and read books to young children.
  • Communicated positively with children.
  • Bathed, dressed, and helped with teeth brushing as part of bedtime preparation.
  • Helped children learn how to complete small chores appropriate for age level.
  • Planned fun outings and educational activities to keep children entertained.
  • Taught children basic life skills, manners and personal hygiene.
  • Assisted with meal preparation, light housekeeping and laundry to support family with additional chores.
  • Coordinated playdates and outings to meet children's physical and social needs.
  • Transported children to and from school, medical appointments and extra-curricular activities.
  • Plain and organized multiple schedules

Customer Service Representative

Tofu Kittylitter Company
04.2019 - 04.2020
  • Handled customer inquiries and suggestions courteously and professionally.
  • Actively answering emails from customers, handled concerns quickly and escalated major issues to supervisor.
  • Answered constant flow of customer emails with minimal wait times.
  • Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
  • Addressed customer account discrepancies and concerns.
  • Detailed payment options and explained price, receipt and billing details to customers.
  • Created and maintained detailed database to develop promotional sales.
  • Updated account information to maintain customer records

Certified Nursing Assistant

Virtua Rehabilitation Center
09.2011 - 04.2014
  • Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
  • Promoted good oral and personal hygiene by aiding patients with shaving, bathing, and teeth brushing.
  • Checked patient vitals such as temperature, blood pressure.
  • Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
  • Supported ambulation and physical therapy needs by conducting planned exercise routines.
  • Helped patients with self-feeding and assisted feeding, based on individual needs.
  • Supported needs of 20+ residents under long-term care.
  • Documented patient information and care activities in electronic health record.

Certified Nursing Assistant

House Of Hope Nursing Home
05.2006 - 09.2009
  • Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
  • Promoted good oral and personal hygiene by aiding patients with shaving, bathing, and teeth brushing.
  • Checked patient vitals such as temperature, blood pressure.
  • Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
  • Supported ambulation and physical therapy needs by conducting planned exercise routines.
  • Completed activities of daily living for patients unable to self-care, and assisted those with limited mobility in completing tasks.
  • Supported needs of 15+ residents under long-term care.

Waitress

Texas Roadhouse
08.2005 - 03.2006
  • Remained calm and poised when dealing with difficult customers or during busy shifts.
  • Kept server areas clean and stocked to increase efficiency while working tables.
  • Used cash registers and credit card machines to cash out customers.
  • Greeted new customers, discussed specials, and took drink orders.
  • Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
  • Folded napkins and prepared silverware sets to provide adequate supply for host station.
  • Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.

Education

No Degree -

Vernon College
Vernon, TX

High School Diploma -

Burkburnett High School
Burkburnett, TX
05.2005

Skills

  • Planning and organizing multiple events
  • Computer skills
  • Customer service
  • Time management
  • Staff Management
  • Complex Problem-Solving

Timeline

Library Programmer

Altus Air Force Base Library
01.2021 - Current

Customer Service Representative

Tofu Kittylitter Company
04.2019 - 04.2020

Stay-at-home-mom

Hayden Family
06.2014 - 08.2020

Certified Nursing Assistant

Virtua Rehabilitation Center
09.2011 - 04.2014

Certified Nursing Assistant

House Of Hope Nursing Home
05.2006 - 09.2009

Waitress

Texas Roadhouse
08.2005 - 03.2006

No Degree -

Vernon College

High School Diploma -

Burkburnett High School

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Kacey Hayden