Kacey Jerald
Lutz
Summary
I am a very hard-working and dedicated individual, with a variety of experience in customer service, public record, processing digital and hardcopy records, and utilizing a multitude of computer systems and applications. It is my goal to put forth my best work while expanding my skills and knowledge. I am a fast learner, and welcome challenges. I am proud of my employment with Hillsborough County Sheriff's Office, the progress I have made in the Records Section, and I believe that I can be a valuable asset to the Digital Evidence Section.
Overview
10
10
years of professional experience
Work History
Records Data Specialist
Hillsborough County Sheriff's Office - Records
03.2024 - Current
- Process public records requests from different public sectors to include citizens, media outlets, law firms, inmates, and other law enforcement and public agencies.
- Process various types of digital records such as video footage, audio recordings, photographs, incident reports, email, text message, and other communication records, Human Resources Division records, Financial Services Division records, Inmate/Jail records, Evidence log records, and other miscellaneous records from different departments within HCSO in accordance with Florida public record statutes.
- Communicate and coordinate with multiple departments within HCSO on public records requests received to obtain and process the responsive records requested.
- Utilize Adobe Premier Pro application to perform video editing and redactions in accordance with Florida public record statutes to include silencing and cutting audio, blurring images, and pitch changing audio.
- Utilize WavePad Sound Editor and Adobe Premier Pro applications to to perform audio editing and redactions in accordance with Florida public record statutes to include silencing and cutting audio, and pitch changing audio.
- Participate in the Records Mentorship Program and mentor new employees when selected by management. This includes training the new employee for the first two weeks of their employment, setting up their access to all systems utilized, and teaching them how to use all HCSO record systems and any systems necessary to carry out work duties.
- Assist and work closely with the Legal Division on processing public records requests, preservation of records requests, and preparing records for legal discovery requests.
- Carry out all tasks listed below for the Office Assistant II position.
Office Assistant II
Hillsborough County Sheriff's Office - Records
03.2022 - 03.2024
- Process public records requests from various public sectors, preparing all records in accordance with Florida public record statutes.
- Audit records for coworkers to ensure all records are prepared accordingly following all applicable statutes and guidelines.
- Answer phone calls and provide assistance to customers with navigating the public website and public records request center, submitting public records requests online and over the phone, accessing records once the request has been fulfilled, answering standard questions regarding the Records Section, such as office location and hours of operation, directing customers to the correct department the customer will need to contact if the Records Section cannot further assist with their inquiries, etc.
- Utilize Adobe, Excel, Microsoft Word, and the GovQA web platform along with other HCSO systems and applications to process public records requests.
- Perform other clerical tasks such as typing, filing, record-keeping, printing, scanning, photo-copying, answering emails and communications from customers as well as team members and supervisors, and thoroughly reading and analyzing reports with great attention to details and knowledge of public record laws.
- Take on leadership roles such as training and mentoring a new employee, answering questions and providing assistance to team members with public records requests and interpreting public record laws, and guiding and supporting the team while the supervisor is out of office.
Captioning Assistant and Coach
Captel Service Specialists
05.2018 - 11.2021
- Captioned phone calls for clients who are deaf, or hard of hearing.
- Coached new employees through the proper methods of captioning calls.
- Worked closely with supervisors to provide assistance as needed to coworkers.
- Followed all call floor procedures to include maintaining client confidentiality, captioning phone calls accurately, and keeping the workspace clean.
Associate Trainer
Panera Bread
11.2015 - 05.2018
- Provided service and assistance to customers to include taking customer's food and drink orders, and performing cash register transactions.
- Answered phone calls and processed phone-in orders.
- Prepared food and consolidated orders, ensuring every order was accurate and met the highest standard of quality.
- Trained new employees and documented the training process.
- Held various positions to include front of house, drive-through, barista, and back of house.
- Worked closely with coworkers to achieve the most efficient level of operation and service.
- Kept the cafe clean and orderly at all times.
Education
Bachelor of Arts - Criminology
University of South Florida
Tampa, FL05-2021
Skills
- Customer Service
- Time Management
- Conflict Resolution
- Organization
- Team Building
- Leadership
- Communication
- Active Listening
- Multi-Tasking
- Adaptability
- Computer Software and Applications (Adobe, Microsoft Word, Microsoft Excel, PowerPoint, Adobe Premier Pro video and audio editing, WavePad Sound Editor audio editing)
- HCSO Specific Systems (RMS, Evidencecom, WatchGuard, VeriPic, Arrest Inquiry, Event Inquiry, Perceptive Content, SAO Case Management)
Timeline
Records Data Specialist
Hillsborough County Sheriff's Office - Records
03.2024 - Current
Office Assistant II
Hillsborough County Sheriff's Office - Records
03.2022 - 03.2024
Captioning Assistant and Coach
Captel Service Specialists
05.2018 - 11.2021
Associate Trainer
Panera Bread
11.2015 - 05.2018
Bachelor of Arts - Criminology
University of South Florida
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