Summary
Overview
Work History
Education
Skills
Communication
Leadership
Timeline
Generic
Kacey Johnson

Kacey Johnson

Hazleton,IA

Summary

High-performing Health Information Manger with a passion for customer service and helping people. 13 Years in providing positive customer and patient experience, 9 of those years directly working in a healthcare environment. Well versed in phone and computer skills, working with a team in an office environment and showing leadership with problem solving. Committed to continuous improvement and contributing to team success

Knowledgeable receptionist with background in patient care coordination and track record of optimizing patient flow and satisfaction. Successfully managed patient schedules and facilitated communication between healthcare providers and patients. Demonstrated ability to handle administrative duties and patient inquiries with empathy and efficiency.

Patient care professional with extensive experience in coordinating healthcare services. Known for strong organizational skills, effective communication, and ability to adapt to changing circumstances. Excel in team collaboration, ensuring seamless patient experiences and achieving optimal outcomes. Skilled in managing patient records, scheduling, and liaising between patients and medical staff. Reliable and focused on delivering high-quality patient care. Knowledgeable Receptionist with background in patient care coordination and track record of optimizing patient flow and satisfaction. Successfully managed patient schedules and facilitated communication between healthcare providers and patients. Demonstrated ability to handle administrative duties and patient inquiries with empathy and efficiency.

Overview

8
8
years of professional experience

Work History

Patient Care Coordinator

Advanced Family Eye Care
04.2024 - Current
  • Coordinated patient appointments, ensuring optimal scheduling and minimal wait times.
  • Managed patient records using electronic health record systems for accuracy and compliance.
  • Implemented process improvements, resulting in enhanced workflow efficiency within the practice.
  • Led initiatives to enhance patient satisfaction through feedback collection and analysis.
  • Managed sensitive patient information with strict adherence to HIPAA guidelines, maintaining confidentiality and privacy at all times.
  • Provided exceptional customer service by addressing concerns, answering questions, and ensuring patient satisfaction with their care experience at the clinic.
  • Enhanced patient satisfaction by efficiently scheduling appointments and managing patient flow.
  • Streamlined communication between patients and healthcare providers, ensuring timely responses to inquiries and concerns.
  • Coordinated with insurance companies for accurate billing and claim processing, reducing errors and financial discrepancies.
  • Fostered strong relationships with referral sources for increased network connections, benefiting both the clinic and its patients through expanded resources.
  • Resolved patient concerns and complaints with empathy and professionalism, restoring trust in healthcare services.
  • Managed patient records with strict adherence to confidentiality and accuracy standards.
  • Reduced wait times by implementing an effective appointment reminder system for patients, minimizing no-shows and late arrivals.
  • Enhanced patient satisfaction by coordinating timely care and addressing individual needs.

HIM

St Croix Hospice
06.2021 - 03.2024
  • Responsibilities: Overseeing daily operations, managing staff operations, ensuring compliance with Medicare regulations, and providing exceptional customer service. Also responsible for scheduling, insurance eligibility, filling, data entry, medical code entry, and organizing staff meetings
  • Self-motivated, with a strong sense of personal responsibility.
  • Worked effectively in fast-paced environments.
  • Skilled at working independently and collaboratively in a team environment.
  • Proven ability to learn quickly and adapt to new situations.
  • Excellent communication skills, both verbal and written.
  • Worked well in a team setting, providing support and guidance.
  • Demonstrated respect, friendliness and willingness to help wherever needed.
  • Assisted with day-to-day operations, working efficiently and productively with all team members.
  • Used critical thinking to break down problems, evaluate solutions and make decisions.
  • Paid attention to detail while completing assignments.
  • Proved successful working within tight deadlines and a fast-paced environment.
  • Demonstrated strong organizational and time management skills while managing multiple projects.
  • Developed and maintained courteous and effective working relationships.

Medical Biller/ Coder

Buchannan County Health Center
06.2019 - 04.2021
  • Responsibilities: Overseeing daily operations, managing staff operations, ensuring compliance with Medicare regulations, and providing exceptional customer service. Also responsible for scheduling, insurance eligibility, filling, data entry, medical code entry, and organizing staff meetings
  • Processed and submitted medical claims using advanced billing software to ensure timely reimbursements.
  • Reviewed patient accounts for accuracy, ensuring compliance with federal regulations and payer guidelines.
  • Resolved discrepancies in billing data by collaborating with healthcare providers and insurance representatives.
  • Trained new staff on billing procedures and software utilization, enhancing team efficiency and productivity.
  • Developed streamlined workflows for claim submissions, reducing processing time and increasing accuracy rates.
  • Maintained up-to-date knowledge of coding updates and reimbursement policies, ensuring adherence to industry standards.
  • Verified insurance of patients to determine eligibility.
  • Communicated with insurance providers to resolve denied claims and resubmitted.
  • Managed appeals process for denied claims, resulting in successful reimbursements from insurance companies.
  • Filed and updated patient information and medical records.
  • Ensured timely payments from insurance providers through submission of accurate and complete claims.
  • Collected payments and applied to patient accounts.
  • Posted payments and collections on regular basis.
  • Reduced claim denials by meticulously reviewing patient insurance information and coding practices.
  • Enhanced revenue collections for the medical practice with diligent follow-ups on unpaid claims.
  • Accurately entered patient demographic and billing information in billing system to enable tracking history and maintain accurate records.
  • Delivered timely and accurate charge submissions.
  • Collaborated with healthcare providers, ensuring accurate documentation for seamless billing operations.
  • Supported efficient scheduling practices by verifying patient eligibility and coverage prior to appointments.
  • Resolved discrepancies in accounts receivable reports, contributing to improved cash flow management.
  • Adhered to established standards to safeguard patients' health information.
  • Reviewed outstanding balances owed by patients; initiated collection actions if necessary resulting in improved account recovery efforts.
  • Reviewed patient diagnosis codes to verify accuracy and completeness.

HIM, Service Technician

Rotech
09.2017 - 06.2019
  • Responsibilities: Overseeing daily operations, managing staff operations, ensuring compliance with Medicare regulations, and providing exceptional customer service. Also responsible for scheduling, insurance eligibility, filling, data entry, medical code entry, and organizing staff meetings
  • Diagnosed and repaired equipment malfunctions to ensure optimal operation and customer satisfaction.
  • Conducted regular maintenance checks on tools and systems, enhancing equipment longevity and reliability.
  • Collaborated with team members to resolve technical issues, fostering a cooperative work environment.
  • Implemented process improvements that increased efficiency in service delivery and reduced downtime.
  • Managed inventory of parts and tools, ensuring availability for timely repairs and service appointments.
  • Developed comprehensive reports on service activities, identifying trends and areas for improvement.
  • Explained diagnostic findings to customers and outlined repair or service options.
  • Installed new equipment and explained operation and routine maintenance protocols to customers.
  • Inspected equipment to diagnose operational issues.
  • Adhered to safety protocols and policies to reduce workplace hazards.
  • Diagnosed and troubleshot problems, repairing, and restoring machines to peak performance.
  • Maintained accurate records of service calls and customer interactions for training and accountability purposes.
  • Streamlined processes for troubleshooting, resulting in faster resolution times and improved customer experiences.

Education

High School Diploma -

Independence High School
Independence, IA
01.2010

Skills

  • Excel
  • Microsoft word
  • Epic
  • Homecare Homebase
  • Record Keeping
  • Problem-solving
  • Filing
  • Medical Coding
  • Critical thinking skills
  • HIPAA compliance
  • Organizational skills
  • Appointment scheduling
  • Customer service
  • Patient relations
  • Insurance verification
  • Attention to detail
  • Scheduling
  • Documentation

Communication

Skilled in communication over the phone and email, experience with communicating with insurance professionals as well as medical professionals

Leadership

Comfortable with being in a leadership role, pride myself on working well with a team, good in high pressure environments, able to self-start and always strive to continue to better myself and my team

Timeline

Patient Care Coordinator

Advanced Family Eye Care
04.2024 - Current

HIM

St Croix Hospice
06.2021 - 03.2024

Medical Biller/ Coder

Buchannan County Health Center
06.2019 - 04.2021

HIM, Service Technician

Rotech
09.2017 - 06.2019

High School Diploma -

Independence High School