Kacey Jossey
Irvington,AL
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
7
7
years of professional experience
Work History
Order Filler
Walmart Distribution Center
11.2022 - 01.2024
- Operated warehouse equipment and reported instances of safety code violations to management to reduce risk of accidents.
- Prepared orders by processing requests, pulled materials from warehouse, packed boxes, and prepared shipments.
- Demonstrated adaptability and flexibility in response to changing demands or priorities, effectively navigating challenges while maintaining a high level of productivity.
Certified Nursing Assistant
Shiftkey
02.2023 - 12.2023
- Assisted patients with daily living activities for enhanced comfort and wellbeing.
- Performed accurate documentation of patient information according to established protocols for record-keeping purposes.
- Delivered individualized patient care by recording vital signs, documenting observations, administering treatments, and evaluating patient needs.
Customer Service Representative
Alorica
05.2019 - 02.2023
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
Assistant Manager
Clark Oil Company
06.2017 - 10.2020
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Promoted teamwork within the workplace by encouraging collaboration among staff members on various projectstasks.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Supervised day-to-day operations to meet performance, quality and service expectations.
Package Handler
FedEx
07.2018 - 09.2020
- Used hand-held scanners and physical logs to accurately track item movements.
- Assembled, sealed, and loaded packages into correct trucks.
- Reduced damage rates for packages through careful handling and adherence to safety protocols.
Education
Associate of Science - Nursing
Bishop State Community College
Mobile, AL05.2025
High School Diploma -
Alma Bryant High School
Irvington, AL05.2016
Skills
- Safety Procedures
- Reliability
- Attention to detail
- Time management
- Team collaboration
- Adaptability
Accomplishments
Phi Beta Kappa honor society member (GPA-3.8)
Participated in Honors in Action and attended international PTK meetings.
Timeline
Certified Nursing Assistant
Shiftkey
02.2023 - 12.2023
Order Filler
Walmart Distribution Center
11.2022 - 01.2024
Customer Service Representative
Alorica
05.2019 - 02.2023
Package Handler
FedEx
07.2018 - 09.2020
Assistant Manager
Clark Oil Company
06.2017 - 10.2020
Associate of Science - Nursing
Bishop State Community College
High School Diploma -
Alma Bryant High School