Summary
Overview
Work History
Education
Skills
Timeline
Generic

Kacey Krecko

Philadelphia,PA

Summary

Accomplished delivery professional with great people and problem-solving abilities. Maintains impeccable appearance and vehicle for fast, professional deliveries. Manages time expertly and goes above and beyond to exceed expectations.

Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.

Hardworking employee with customer service, multitasking and time management abilities. Devoted to giving every customer a positive and memorable experience.

Committed job seeker with a history of meeting company needs with consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.

Organized and motivated employee eager to apply time management and organizational skills in various environments. Seeking entry-level opportunities to expand skills while facilitating company growth.

Overview

8
8
years of professional experience

Work History

Customer Service Representative

UPS
Philadelphia, PA, PA
10.2023 - 02.2024
  • Answered customer inquiries and provided accurate information regarding products and services.
  • Provided excellent customer service to resolve customer complaints in a timely manner.
  • Gathered customer feedback through surveys and used the data to improve customer service.
  • Resolved complex problems by working with other departments to provide solutions that meet customer needs.
  • Developed strong relationships with customers by providing personalized assistance and support.
  • Identified areas of improvement in customer service processes and suggested changes accordingly.
  • Performed administrative tasks such as filing paperwork, updating databases and generating reports.
  • Maintained detailed records of customer interactions, transactions and comments for future reference.
  • Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
  • Demonstrated excellent communication skills in resolving product and consumer complaints.
  • Remained calm and professional in stressful circumstances and effectively diffused tense situations.
  • Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.

Call Center Representative

Dropoff
Los Angeles, CA
11.2021 - 06.2023
  • Adhered strictly to all applicable laws and regulations pertaining to customer privacy rights.
  • Developed effective working relationships with team members across multiple departments.
  • Attended regular training sessions on updates and changes within the industry or organization.
  • Answered incoming calls from customers and provided assistance with product inquiries, billing questions, and other customer service related issues.
  • Provided accurate information regarding products and services while upselling additional products when appropriate.
  • Processed orders, forms, applications, and requests accurately and efficiently.
  • Maintained records of customer interactions, transactions, comments, and complaints.
  • Assisted customers with navigating the company's website to locate desired information or items for purchase.
  • Utilized knowledge base to answer inquiries from customers quickly and effectively.
  • Followed standard processes and procedures for proper escalation of unresolved issues to appropriate internal teams.
  • Performed follow-up calls as necessary to ensure satisfactory resolution of customer inquiries.
  • Monitored call queues in order to prioritize incoming calls by urgency or importance level.
  • Maintained high levels of professionalism while interacting with customers via phone or email.
  • Identified opportunities to improve policies and procedures related to customer service operations.
  • Performed outbound calling campaigns to promote new products or services.
  • Answered incoming calls and provided highest level of professionalism and knowledgeable service to every customer.
  • Updated customer accounts, addresses and contact information within call management databases.
  • Engaged actively with callers, confirming or clarifying information and diffusing anger.
  • Navigated through computer systems to review information and respond appropriately to callers.
  • Met or exceeded call speed, accuracy and volume benchmarks on consistent basis.
  • Handled escalated customer service concerns to preserve customer satisfaction and maintain long-term business relationships.

Courier Contractor

Dropoff
Los Angeles, CA
11.2021 - 02.2023
  • Checked and secured package loads before deliveries.
  • Documented pickups and deliveries and submitted reports after shift.
  • Sorted shipments and scheduled routes to meet company standards and time requirements.
  • Collaborated with dispatch and team members to coordinate different routes and reallocate pickups and drop-offs.
  • Coordinated parcel delivery using strong time management skills.
  • Reported issues to supervisors resulting in increased customer satisfaction.
  • Sorted parcels according to delivery route.
  • Used GPS navigation to plan routes and rerouted for unexpected delays.
  • Scanned inbound and outbound packages to sort for destination.

Customer Experience Agent

FedEx
Philadelphia, PA, PA
08.2017 - 11.2021
  • Assisted customers with any inquiries or complaints regarding their orders.
  • Provided technical support for customer's account related issues.
  • Resolved customer queries and complaints in a timely manner.
  • Monitored customer interactions to ensure compliance with company policies and procedures.
  • Maintained up-to-date knowledge of product features, benefits, pricing, and promotions.
  • Ensured accuracy of all information provided to customers by verifying data entered into the system.
  • Conducted outbound calls to follow up on pending requests from customers.
  • Documented all customer conversations in the database system accurately and thoroughly.
  • Received incoming calls from customers seeking assistance or advice regarding products or services offered.
  • Assisted customers with ordering processes, payment options, shipping arrangements, and returns and exchanges.
  • Gathered valuable insights about the customer experience via post-interaction surveys.
  • Participated in team meetings and brainstorming sessions to discuss possible improvements in the CX process.
  • Reported any suspicious activity observed during interactions with customers according to established protocols.
  • Handled customer complaints courteously using appropriate techniques, problem-solving skills and follow-up logs.
  • Communicated with customers via phone, email and online chats.
  • Improved product knowledge skills to understand customer needs and provide real, effective solutions.

Customer Service Representative

Amazon
Langhorne, PA
08.2016 - 02.2018
  • Answered customer inquiries and provided accurate information regarding products and services.
  • Provided excellent customer service to resolve customer complaints in a timely manner.
  • Gathered customer feedback through surveys and used the data to improve customer service.
  • Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
  • Maintained detailed records of customer interactions, transactions and comments for future reference.
  • Resolved complex problems by working with other departments to provide solutions that meet customer needs.
  • Identified areas of improvement in customer service processes and suggested changes accordingly.
  • Tracked orders from start to finish to ensure timely delivery of goods or services.
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
  • Remained calm and professional in stressful circumstances and effectively diffused tense situations.
  • Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
  • Answered inbound calls, chats and emails to facilitate customer service.
  • Demonstrated excellent communication skills in resolving product and consumer complaints.
  • Developed strong customer relationships to encourage repeat business.
  • Provided outstanding service to new and long-standing customers by attending closely to concerns and developing solutions.
  • De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
  • Consulted with customers to resolve service and billing issues.
  • Asked probing questions to determine service needs and accurately input information into electronic systems.
  • Escalated customer concerns, issues and requirements to supervisors for immediate rectification.
  • Educated customers on special pricing opportunities and company offerings.
  • Assisted customers with making payments or establishing payment plans to bring accounts current.
  • Maintained knowledge of current promotions, exchange guidelines, payment policies and security practices.

Education

The Beauty Institute
Philadelphia, PA
08.2018

GED -

Northeast GED Center
Philadelphia, PA
03.2016

Skills

  • Reliable Transportation
  • Loading and Unloading Materials
  • Attention to Detail
  • Working Independently
  • Coordinating Efficient Routes
  • Smartphone Usage
  • GPS Systems
  • Route Planning
  • Valid Driver's License
  • Package Delivery and Pick-up
  • Logistics and Transportation
  • Delivering Time-Sensitive Specimens
  • Customer Service
  • Delivery and Pickup
  • HIPAA Compliance
  • Verbal and Written Communication
  • Time Management
  • Problem-Solving
  • Time Sensitive Deliveries
  • Basic Math
  • Friendly, Positive Attitude
  • People Skills
  • Planning & Organizing
  • Critical Thinking
  • Team Management
  • Conflict Resolution
  • Appointment Scheduling
  • Data Collection
  • Paperwork Processing
  • Call Management
  • Product Knowledge
  • Information Security
  • Complaint Resolution
  • Scheduling
  • Inbound and Outbound Calling
  • Multi-Task Management
  • Coordination
  • Call Center Operations
  • Adaptive Team Player
  • Computer Proficiency
  • Tactful and Diplomatic
  • Positive and Professional
  • Retail Sales Customer Service
  • Team Development
  • Report Transcription

Timeline

Customer Service Representative

UPS
10.2023 - 02.2024

Courier Contractor

Dropoff
11.2021 - 02.2023

Call Center Representative

Dropoff
11.2021 - 06.2023

Customer Experience Agent

FedEx
08.2017 - 11.2021

Customer Service Representative

Amazon
08.2016 - 02.2018

The Beauty Institute

GED -

Northeast GED Center

Similar Profiles

CREATE PROFILE
Kacey Krecko