Kacey Kuykendall

Certified Medical Assistant- University of New Mexico in Neurology.

• Assisted in the development of training materials for users of the TMS system.
• Provided technical support to customers regarding the TMS system.
• Identified opportunities for process improvement based on analysis of current operations relating to use of various types of machines or devices connected to a given company's proprietary software running on its own unique platform within its network environment.
• Assisted physicians and nurses with patient exams, including taking vital signs, preparing exam rooms, and updating medical records.
• Administered injections, immunizations, medications, wound dressings and other treatments according to physician instructions.
• Answered patient calls promptly and directed inquiries to the appropriate department when needed.
• Processed payments from patients accurately using cash registers or computerized systems.

• Urgent Care PRN.
• Assisted with diagnostic testing by collecting and packaging biological specimens for internal and laboratory analyses.
• Interviewed and engaged patients to obtain medical history, chief complaints and vital signs.
• Batch-scanned and indexed patient charts to improve data availability while maintaining security.
• Processed and produced ER, OR and portable x-ray information to assist diagnosis.
• Administered rapid tests such as Strep,Influenza A&B and Coronavirus to help clinical staff assess conditions.
• Performed preliminary physical tests, such as taking blood pressure, weight and temperature, accurately recording results in patient history summary.
• Printed and filed examination data records according to HIPAA patient standards.
• Sterilized instruments and disposed of contaminated supplies in adherence to OSHA regulations.
• Transmitted physician's orders to patients, counseling on execution and addressing follow-up questions.
• Promoted office efficiency, coordinating charts, completing insurance forms, and helping patients with diverse needs.

• Endocrinology skills to include POC testing A1c, blood glucose, ACTH testing.
• Administered rapid tests such as Strep and influenza A&B to help clinical staff assess conditions.
• Skilled in continuous glucose monitoring, insulin pump therapy and data management systems and reports.
• Proficient in assisting with FNA Thyroid biopsies.
• Immunized patients against influenza and pneumonia to protect vulnerable populations from serious illnesses.
• Reached out to patients to convey lab results and provide care instructions.
• Prepared treatment rooms for patients, including cleaning surfaces and restocking supplies.
• Organized charts, documents and supplies to maintain team efficiency.
• Assisted with diagnostic testing by collecting and packaging biological specimens for internal and laboratory analyses.
• Educated patients about medications, procedures and physician's instructions.
• Performed preliminary physical tests, such as taking blood pressure, weight and temperature, accurately recording results in patient history summary.
• Efficiently performed insurance verification and pre-certification and pre-authorization functions.
• Kept medical supplies in sufficient stock by monitoring levels and submitting replenishment orders before depleted

• Maintained detailed, confidential client files.
• Supported people with developmental disabilities and autism in building multi-faceted skillset to promote independence and self-confidence.
• Helped to integrate clients in local community by teaching important social and work-related skills.
• Educated clients about important nutritional habits and how to plan healthy meals.
• Helped clients to identify challenges and set goals.
• Coached clients through difficult life circumstances.
• Modeled positive behavior skills as well as good problem-solving and relationship-building abilities to improve clients' social integration.
• Promoted proper sanitation by training on important cleaning tasks in kitchens and bathrooms.
• Offered training on personal hygiene and grooming skills.
• Designed assistive technology lesson plans for program staff, providing services to physically and developmentally disabled consumers.
• Took vital signs to check blood test results within other patient health markers.
• Facilitated personal hygiene management, feeding and ambulation.
• Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
• Counted and recorded medication inventory routinely to maintain medication security and control.
• Documented medication administration into electronic medical records (EMR) to avoid duplication of medication dosages.
• Offered immediate assistance in emergency and routine paging situations to evaluate needs and deliver care.
• Transported patients between rooms and appointments or testing locations.
• Maintained patient stability by checking vital signs and weight and recording intake and outtake information.
• Prepared medication doses accurately by following medication administration record (MAR) written by healthcare providers.
• Helped students explore concepts with engaging, learning-focused activities

• Applied knowledge of Medicare, Medicaid and third-party payer requirements utilizing on-line eligibility systems to verify patient coverage and policy limitations.
• Performed detailed medical reviews of prior authorization request, following established criteria and protocols.
• Notified ordering providers of denied authorizations.
• Coordinated resolutions for issues and appealed denied authorizations.
• Contacted insurance carriers to obtain authorizations, notifications and pre-certifications for patients.
• Contacted other medical facilities to confirm medical histories and prevent inaccurate diagnoses.
• Managed medical practice administrative needs to provide patient satisfaction.
• Addressed, documented and responded to incoming correspondences to address client queries.
• Scheduled and confirmed patient appointments for diagnostic, surgical and consultation services.
• Clarified patient inquiries and questions to update patient account information in computer system.
• Scheduled peer to peer reviews for physicians to discuss medical necessity with insurance providers.
• Updated reference materials with Medicare, Medicaid and third-party payer requirements, guidelines, policies and list of accepted insurance plans.

• Gastroenterology skilled to include hydrogen breath tests, capsule endoscopy.
• Measured vital statistics and applied monitoring equipment to prepare patients for procedures.
• Created new programs that resulted in increasing productivity and customer satisfaction.
• Ordered Breath test(Quinton) supplies efficiently to maintain stock within desired levels and meet expected patient loads.
• Ordered Capsule Endoscopy(Givens) supplies efficiently to maintain stock within desired levels and meet expected patient loads.
• Prepared equipment, educational materials, and pharmaceutical supplies to expedite patient discharge processes.
• Assisted with diagnostic testing by collecting and packaging biological specimens for internal and laboratory analyses.
• Maintained inventory, vaccination and product expiration logs to record updated documentation for tracking purposes.
• Relayed messages from patients to physicians about concerns, condition updates or refill requests to facilitate effective treatment.
• Assisted physicians by preparing patients for procedures, including EKGs, phlebotomy, glucose testing and pulmonary function tests.
• Performed preliminary physical tests, such as taking blood pressure, weight and temperature, accurately recording results in patient history summary.
• Printed and filed examination data records according to HIPAA patient standards.
• Educated patients about medications, procedures and physician's instructions.
• Scheduled appointments for patients via phone and in person.

• Liaised with patients and addressed inquiries, appointment requests and billing questions.
• Taught patients about medications, procedures, and care plan instructions.
• Collected and documented patient medical information such as blood pressure and weight.
• Explained procedures to patients to reduce anxieties and increase patient cooperation.
• Collected pertinent data and calculations to aid physician in interpreting results.
• Assisted with routine checks and diagnostic testing by collecting and processing specimens.
• Called and faxed pharmacies to submit prescriptions and refills.
• Answered telephone calls to offer office information, answer questions, and direct calls to staff.
• Kept medical supplies in sufficient stock by monitoring levels and submitting replenishment orders before depleted.
• Obtained and documented patient medical history, vital signs and current complaints at intake.
• Sanitized, restocked, and organized exam rooms and medical equipment.
• Measured patient spirometry.
• Measured patient pulse oximetry.
• Completed clinical procedures and gathered patient data for interpretation by physician.
• Completed EKGs and other tests based on patient presentation in office.

• Liaised with patients and addressed inquiries, appointment requests and billing questions.
• Taught patients about medications, procedures, and care plan instructions.
• Collected and documented patient medical information such as blood pressure and weight.
• Explained procedures to patients to reduce anxieties and increase patient cooperation.
• Assisted with routine checks and diagnostic testing by collecting and processing specimens.
• Called and faxed pharmacies to submit prescriptions and refills.
• Answered telephone calls to offer office information, answer questions, and direct calls to staff.
• Kept medical supplies in sufficient stock by monitoring levels and submitting replenishment orders before depleted.
• Obtained and documented patient medical history, vital signs and current complaints at intake.
• Sanitized, restocked, and organized exam rooms and medical equipment.
• Completed clinical procedures and gathered patient data for interpretation by physician.
• Measured patient pulse oximetry.
• Prepared lab specimens for diagnostic evaluation.
• Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
• Oriented and trained new staff on proper procedures and policies.
• Completed EKGs and other tests based on patient presentation in office.
• Assisted physicians with minor surgeries, including preparing operating room and sterilizing instruments.
• Updated inventory, expiration and vaccine logs to maintain current tracking documentation.
• Helped improve patient outcomes by educating and advising on relevant treatments and care.
• Obtained client medical history, medication information, symptoms, and allergies.
• Documented vital signs and health history for patients in clinic and hospital environments.
• Performed medical records management, including filing, organizing and scanning documents.
• Scheduled appointments, registered patients, and distributed sample pharmaceuticals as prescribed.

• Maintained detailed, confidential client files.
• Supported people with developmental disabilities and autism in building multi-faceted skillset to promote independence and self-confidence.
• Helped to integrate clients in local community by teaching important social and work-related skills.
• Educated clients about important nutritional habits and how to plan healthy meals.
• Helped clients to identify challenges and set goals.
• Coached clients through difficult life circumstances.
• Modeled positive behavior skills as well as good problem-solving and relationship-building abilities to improve clients' social integration.
• Promoted proper sanitation by training on important cleaning tasks in kitchens and bathrooms.
• Offered training on personal hygiene and grooming skills.
• Designed assistive technology lesson plans for program staff, providing services to physically and developmentally disabled consumers.
• Took vital signs to check blood test results within other patient health markers.
• Facilitated personal hygiene management, feeding and ambulation.
• Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
• Counted and recorded medication inventory routinely to maintain medication security and control.
• Documented medication administration into electronic medical records (EMR) to avoid duplication of medication dosages.
• Offered immediate assistance in emergency and routine paging situations to evaluate needs and deliver care.
• Transported patients between rooms and appointments or testing locations.
• Maintained patient stability by checking vital signs and weight and recording intake and outtake information.
• Prepared medication doses accurately by following medication administration record (MAR) written by healthcare providers.