Kacey Limeberry
Indianapolis,IN
Summary
Well-qualified Training Specialist adept at planning and implementing onsite and remote training programs. Authoritative and clear communicator with enthusiastic style and insightful approach. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level position. Ready to help team achieve company goals. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
8
8
years of professional experience
Work History
Customer Service Lead /Trainer
Burlington
10.2020 - Current
- Provided coaching and mentoring to employees.
- Trained and mentored new personnel hired to fulfill various roles.
- Established and maintained quality control standards.
- Analyzed and evaluated training effectiveness and program outcomes.
- Developed job-specific competencies and performance standards.
Warehouse Packer
Fedex Federal Express
01.2020 - 03.2020
- Packed, weighed and shipped items per customer specifications.
- Learned and followed warehouse safety protocols to prevent injuries and accidents.
- Inspected products before packaging to avoid shipping defective or damaged goods to customers.
- Operated tape machines, scales and label printers to package items correctly.
- Added packed boxes to conveyor belts for movement to shipping stations.
- Verified items packaged and address on boxes matched customer order invoices to avoid shipping errors.
- Pre-assembled containers to be easily selected by packing associates.
- Moved merchandise using forklifts, pallet jacks and hand trucks.
Warehouse Worker
Geodis Warehouse
11.2019 - 01.2020
- Loaded, unloaded, and moved material to and from storage and production areas.
- Checked packages and merchandise for damage and notified vendors.
- Performed general housekeeping and cleaning tasks.
- Operated pallet jacks and material moving equipment to receive and transport items from various warehouse locations.
- Consistently lifted materials weighing as much as 15 - 20 pounds.
Warehouse Associate
International Paper
08.2019 - 10.2019
- Prepared orders for shipment by picking, packing, and labeling merchandise.
- Worked safely around moving machinery.
- Used hand-held devices and computers to record and monitor inventory levels and completed audits to uncover and address inaccuracies.
- Maintained clean, orderly work environment free of hazards.
Parts Sorter
Imperial Auto Industries
05.2019 - 08.2019
- Examined products for imperfections and defects.
- Followed standard operating procedures for inspections and tests.
- Recorded inspection and test results on data sheets.
- Trained other workers in inspection and testing procedures.
Former Armed Guard
Protection Plus
04.2019 - 05.2019
- Monitored and authorized entrance and departure of visitors and employees to guard against theft and maintain security of premises.
- Maintained proficiency in use of assigned protective equipment, weapons and restraint devices.
- Circulated among visitors, patrons and employees to preserve order and protect property.
- Assisted in calming Disgruntle children and adults for the Dcs Offices
Security Officer/Supervisor
United American Security LLC.
02.2016 - 04.2019
- Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
- Patrolled and monitored premises in company vehicle, on bicycle, and by foot.
- Protected facility and property guests by regularly circulating premises and monitoring surveillance feeds.
- Reviewed camera and system feeds and alerted proper respondents regarding discrepancies.
- Responded quickly to incidents and assessed active situations for security concerns.
- Responded quickly to emergency situations to assess and deflect issues.
- Completed full building and grounds patrols to spot and investigate concerns.
- Secured premises and personnel by patrolling property and monitoring surveillance equipment.
- Checked and verified photo identification prior to granting facility access
- Answered alarms, investigated disturbances, and contacted law enforcement personnel to escalate crises.
- Recorded observations and occurrences and interviewed witnesses to complete and submit incident report.
- Trained security workers on site-specified procedures.
- Completed shift handover reports and debriefed next shift upon arrival.
- Performed security investigations and reported findings to client management.
- Managed security staff rotation for position coverage on breaks.
- Provided first-line support to shift workers during incidents and escalated situations as appropriate.
- Conducted fire drills and other simulated emergencies to determine overall site safety.
- Developed and implemented security policies, procedures and systems to protect personnel, property and data.
- Regulated vehicle and pedestrian traffic onto building grounds.
- Interacted assertively but non-confrontationally with personnel and general public.
Education
No Degree - Photography
Shaw Academy Ltd.
Online Courses10.2020
High School Diploma -
Ben Davis High School
Indianapolis, IN05.2008
Skills
- Corrective Action Planning
- DOT Regulations
- Accounts Payable and Accounts Receivable
- Past Due Account Management
- Customer Service and Assistance
- Learning Techniques
- Customer Satisfaction
- Employee Performance Evaluations
- Incoming Call Management
- Customer Relationships
- Effective Customer Service
- POS Inventory System Operation
- Team Goals
- Customer Loyalty
- Customer Inquiries
- Staff Training
Timeline
Customer Service Lead /Trainer
Burlington
10.2020 - Current
Warehouse Packer
Fedex Federal Express
01.2020 - 03.2020
Warehouse Worker
Geodis Warehouse
11.2019 - 01.2020
Warehouse Associate
International Paper
08.2019 - 10.2019
Parts Sorter
Imperial Auto Industries
05.2019 - 08.2019
Former Armed Guard
Protection Plus
04.2019 - 05.2019
Security Officer/Supervisor
United American Security LLC.
02.2016 - 04.2019
No Degree - Photography
Shaw Academy Ltd.
High School Diploma -
Ben Davis High School
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