Summary
Overview
Work History
Education
Skills
Timeline
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Kacey London

Kacey London

Lebanon,TN

Summary

Dynamic delivery professional with a proven track record at Mattress Firm, excelling in route optimization and customer satisfaction. Known for strong communication and problem-solving skills, I consistently minimized delays and enhanced service quality, resulting in increased positive feedback. Committed to safety and reliability, I maintain a clean driving record and adapt swiftly to changing circumstances.

Overview

2025
2025
years of professional experience

Work History

Delivery Rider

Mattress Firm
  • Adapted quickly to changes in delivery schedules or routes due to unforeseen circumstances, minimizing delays.
  • Resolved customer complaints promptly and professionally, maintaining a positive relationship between the business and its clients.
  • Navigated through diverse weather conditions safely, adhering to all traffic regulations for a smooth delivery experience.
  • Streamlined order processing by verifying details with dispatchers before initiating deliveries.
  • Stayed updated on company policies, procedures, and promotions to assist customers with any inquiries effectively.
  • Performed routine maintenance checks on the vehicle to ensure optimal performance during deliveries.
  • Maintained accurate records of deliveries, including signatures, time stamps, and addresses, to ensure proper tracking and documentation.
  • Established strong relationships with local merchants to facilitate seamless pickups and prioritize orders accordingly.
  • Expanded client base through word-of-mouth recommendations resulting from excellent customer service provided during deliveries.
  • Completed rush deliveries on tight timetables to satisfy customer needs.

Receiver

Ole Red
  • Reduced delivery times by effectively planning and optimizing routes based on traffic conditions and distance.
  • Enhanced customer satisfaction by ensuring timely deliveries and maintaining clear communication throughout the process.
  • Increased positive feedback from customers by providing exceptional service during pickups and dropoffs.
  • Collaborated with team members to coordinate delivery schedules and meet daily targets efficiently.
  • Adapted quickly to changes in delivery schedules or routes due to unforeseen circumstances, minimizing delays.
  • Resolved customer complaints promptly and professionally, maintaining a positive relationship between the business and its clients.
  • Navigated through diverse weather conditions safely, adhering to all traffic regulations for a smooth delivery experience.
  • Completed rush deliveries on tight timetables to satisfy customer needs.
  • Delivered packages to customer doorsteps and business offices.
  • Completed on-time deliveries by choosing best and most efficient routes.
  • Managed customer inquiries and complaints in polite and professional manner.

Delivery Rider

JB Hunt Transport
02.2024 - 10.2024
  • Reduced delivery times by effectively planning and optimizing routes based on traffic conditions and distance.
  • Enhanced customer satisfaction by ensuring timely deliveries and maintaining clear communication throughout the process.
  • Increased positive feedback from customers by providing exceptional service during pickups and dropoffs.
  • Collaborated with team members to coordinate delivery schedules and meet daily targets efficiently.
  • Adapted quickly to changes in delivery schedules or routes due to unforeseen circumstances, minimizing delays.
  • Resolved customer complaints promptly and professionally, maintaining a positive relationship between the business and its clients.
  • Navigated through diverse weather conditions safely, adhering to all traffic regulations for a smooth delivery experience.
  • Completed rush deliveries on tight timetables to satisfy customer needs.
  • Delivered packages to customer doorsteps and business offices.
  • Completed on-time deliveries by choosing best and most efficient routes.
  • Managed customer inquiries and complaints in polite and professional manner.

Education

High School Diploma - Culinary, Physiology

Lebanon Highschool
Lebanon, TN
06.2021

Skills

  • Professionalism and courtesy
  • Traffic rules compliance
  • Reliability and punctuality
  • Safety awareness training
  • Tech-savviness
  • Strong communication skills
  • Physical stamina and endurance
  • Critical thinking
  • Teamwork and collaboration
  • Clean driving record
  • Dependable and reliable
  • Positive attitude
  • Safe driving
  • Problem-solving
  • Attention to detail
  • Valid Driver's license

Timeline

Delivery Rider

JB Hunt Transport
02.2024 - 10.2024

Delivery Rider

Mattress Firm

Receiver

Ole Red

High School Diploma - Culinary, Physiology

Lebanon Highschool

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Kacey London