Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
Timeline
Generic

Kacey Pardee

Arlington

Summary

Dynamic Store Manager with a proven track record at Pet Supplies Plus, excelling in customer service and team leadership. Enhanced sales through effective merchandising and training initiatives, achieving significant improvements in customer satisfaction. Skilled in retail inventory management and fostering a positive work environment, driving operational efficiency and team performance.


Overview

9
9
years of professional experience
1
1
Certification

Work History

Store Manager

Pet Supplies Plus
11.2024 - Current
  • Managed daily store operations, ensuring efficient workflow and customer satisfaction.
  • Trained and supervised team members on product knowledge and customer service techniques.
  • Implemented inventory management practices to maintain optimal stock levels and minimize shrinkage.
  • Developed promotional displays to enhance product visibility and drive sales during peak seasons.
  • Monitored financial performance, analyzing sales data to identify trends and improve profitability.
  • Resolved customer inquiries and complaints promptly, fostering a positive shopping experience.
  • Coordinated staff schedules to align with business needs while maximizing employee productivity.
  • Ensured compliance with safety standards and company policies throughout the store environment.
  • Managed inventory control, cash control, and store opening and closing procedures.
  • Assisted with hiring, training and mentoring new staff members.
  • Improved customer satisfaction through staff training in customer service and product knowledge.
  • Completed point of sale opening and closing procedures.
  • Mentored new hires during their onboarding process, ensuring they were well-equipped to excel in their roles from day one.
  • Approved regular payroll submissions for employees.
  • Fostered a positive work environment by cultivating strong relationships between team members through team-building activities and consistent recognition of individual achievements.
  • Set effective store schedules based on forecasted customer levels, individual employee knowledge, and service requirements.

Assistant Store Manager

Pet Supplies Plus
10.2023 - 10.2024
  • Supervised daily operations, ensuring adherence to company policies and standards.
  • Trained and mentored staff, fostering a positive team environment and enhancing performance.
  • Implemented inventory management systems, improving stock accuracy and reducing discrepancies.
  • Enhanced customer service strategies, leading to increased customer satisfaction and loyalty.
  • Coordinated scheduling and staffing needs, optimizing workforce efficiency during peak hours.
  • Developed promotional displays and marketing initiatives, driving store sales growth effectively.
  • Analyzed sales data to identify trends, informing strategic product placement decisions.
  • Managed cash registers efficiently, ensuring accurate transactions, balancing drawers daily, and minimizing discrepancies.
  • Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
  • Enhanced store appearance for increased sales by maintaining cleanliness and implementing strategic merchandise displays.
  • Assisted the Store Manager in analyzing sales data to identify trends and make informed decisions for improving overall store performance.
  • Walked through store areas to identify and proactively resolve issues negatively impacting operations.
  • Mentored new employees on company policies, procedures, and best practices to ensure their success within the organization.
  • Supervised and evaluated staff to help improve skills, achieve daily objectives, and attain advancement.
  • Fostered a positive work culture by promoting teamwork and recognizing individual achievements among staff members regularly.

Team Member

Pet Supplies Plus
01.2020 - 10.2023
  • Operated equipment to ensure efficient workflow and timely completion of tasks.
  • Collaborated with team members to maintain high standards of quality and safety.
  • Assisted in training new employees on operational procedures and safety protocols.
  • Monitored inventory levels and reported discrepancies to management for resolution.
  • Supported management in achieving operational goals through effective communication and teamwork.
  • Engaged in problem-solving activities to address operational challenges promptly and effectively.
  • Kept work areas clean, organized, and safe to promote efficiency and team safety.
  • Learned all required tasks quickly to maximize performance.
  • Worked scheduled shifts and remained available to work during coworker absences, holidays, and busy periods.
  • Developed strong cooperative relationships with coworkers and managers.
  • Developed strong customer service and product knowledge skills to enhance individual and team performance.

Barista

Toasted
10.2022 - 12.2022
  • Prepared high-quality coffee beverages according to standardized recipes and customer preferences.
  • Maintained clean and organized workspace, ensuring compliance with health and safety regulations.
  • Assisted customers with menu selections, providing knowledgeable recommendations and exceptional service.
  • Operated espresso machines, grinders, and brewing equipment with precision to achieve optimal flavor profiles.
  • Monitored inventory levels of coffee beans, supplies, and equipment; coordinated restocking as needed for operational efficiency.
  • Fostered a positive team environment through effective communication and collaboration during peak service hours.
  • Maintained a clean and organized workspace for optimal productivity and safety.
  • Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
  • Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
  • Cleaned counters, machines, utensils, and seating areas daily.
  • Managed time effectively to balance both front-of-house tasks and back-of-house responsibilities during busy periods.
  • Controlled line and crowd with quick, efficient service.
  • Handled customer complaints professionally, resolving issues promptly to ensure satisfaction and foster loyalty.
  • Maintained regular and consistent attendance and punctuality.
  • Maintained and operated espresso machines, blenders, commercial coffee brewers, coffee pots, and other equipment.
  • Listened carefully to customer requests and created personalized, delicious beverages, which improved sales.
  • Operated espresso machines and commercial coffee brewers to create beverages.
  • Created wide variety of hot and cold drinks in average shifts with consistently positive customer satisfaction scores.

Line Cook

Burger Box
10.2018 - 01.2020
  • Prepared high-quality dishes in fast-paced environment, ensuring consistency and taste standards.
  • Collaborated with kitchen staff to streamline meal preparation and enhance service efficiency.
  • Managed inventory levels, minimizing waste through effective stock rotation and usage tracking.
  • Trained junior cooks on food safety practices and cooking techniques, fostering team skill development.
  • Implemented time-saving techniques for food preparation, improving overall kitchen productivity.
  • Maintained cleanliness and organization of workstations, adhering to health and safety regulations.
  • Prepared multiple orders simultaneously during peak periods with high accuracy rate, maximizing customer satisfaction, and repeat business.
  • Collaborated with team members to maintain a clean and safe working environment, adhering to health and safety guidelines.
  • Set up and prepared cooking supplies and workstations during opening and closing to maximize productivity.

Front Line Crew Member

Burger Box
11.2017 - 01.2020
  • Delivered exceptional customer service, ensuring positive experiences and fostering customer loyalty.
  • Operated cash registers efficiently, handling transactions accurately and maintaining financial integrity.
  • Prepared food items according to safety standards and quality guidelines, ensuring freshness and presentation.
  • Collaborated with team members to optimize workflow during peak hours, enhancing overall operational efficiency.
  • Maintained cleanliness and organization of work areas, adhering to health and safety regulations consistently.
  • Assisted in training new staff on procedures, promoting a cohesive team environment and skill development.
  • Enhanced customer satisfaction by providing efficient and friendly service.
  • Supported fellow crew members by assisting with additional tasks as needed, promoting teamwork and cooperation throughout the establishment.
  • Demonstrated excellent communication skills by effectively interacting with customers and addressing their needs.
  • Ensured timely delivery of orders by coordinating closely with kitchen staff and fellow team members.
  • Handled high-pressure situations gracefully, maintaining composure during busy periods or challenging circumstances.
  • Contributed to a positive work atmosphere, fostering a supportive environment for all team members.

Front of House Manager

Wildwood Tea Room
06.2017 - 09.2017
  • Led front-of-house team to enhance guest satisfaction and streamline operations.
  • Developed training programs to improve staff performance and customer service quality.
  • Implemented efficient reservation systems, increasing table turnover rates.
  • Managed inventory and supply orders, ensuring optimal stock levels.
  • Coordinated with kitchen staff to ensure smooth service flow during peak hours.
  • Resolved customer complaints by implementing effective conflict resolution strategies.
  • Oversaw daily operations, maintaining compliance with health and safety standards.
  • Resolved guests complaints while maintaining positive customer environment.
  • Developed strong relationships with guests, addressing complaints promptly and ensuring a positive dining experience.

Camp Counselor

Glen Lake Camp
06.2016 - 06.2016
  • Led daily activities to foster personal development and teamwork among campers.
  • Developed and implemented engaging programs that enhanced camper participation and enjoyment.
  • Supervised staff and trained new counselors in safety protocols and best practices.
  • Facilitated communication between parents and camp staff to address concerns effectively.
  • Collaborated with team members to improve operational efficiency in daily camp management.
  • Mediated conflicts among campers, promoting conflict resolution skills and a positive environment.
  • Worked with children of varying age, interest, skill, and developmental levels.
  • Ensured camper safety by enforcing camp rules, supervising group activities, and responding promptly to incidents or concerns.
  • Led groups of children safely through variety of camp activities.
  • Acted as a positive role model, demonstrating strong leadership skills and exemplifying the camp''s core values.

Education

Kennedale High School
Kennedale, TX

Skills

  • Customer service
  • Problem-solving
  • Customer relations
  • Multitasking and organization
  • Store operations
  • Customer service management
  • Training and mentoring
  • Team leadership
  • Friendly and positive
  • Store merchandising
  • Retail inventory management
  • Shift scheduling

Accomplishments

  • Supervised team of 14 staff members.
  • Used Microsoft Excel to develop inventory tracking spreadsheets.
  • Helped support team through difficult transitional periods
  • Maintained repeat, regular clients through positive, friendly interactions.

Certification

  • Forklift Certified(3 years)

Timeline

Store Manager

Pet Supplies Plus
11.2024 - Current

Assistant Store Manager

Pet Supplies Plus
10.2023 - 10.2024

Barista

Toasted
10.2022 - 12.2022

Team Member

Pet Supplies Plus
01.2020 - 10.2023

Line Cook

Burger Box
10.2018 - 01.2020

Front Line Crew Member

Burger Box
11.2017 - 01.2020

Front of House Manager

Wildwood Tea Room
06.2017 - 09.2017

Camp Counselor

Glen Lake Camp
06.2016 - 06.2016

Kennedale High School

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