Kacey Ramsauer
Mountain Home,ID
Summary
Proven track record in enhancing permit process efficiency at Elmore County Land Use. Excelled in cross-departmental collaboration and customer service, significantly improving project turnaround times. Adept at multitasking, and known for integrity in managing sensitive information.
Overview
21
21
years of professional experience
1
1
Certification
Work History
Land Use Planner
Elmore County Land Use and Building Department
10.2006 - Current
- Evaluated the effectiveness of land use policies and regulations, recommending amendments as needed to support sustainable growth.
- Advised elected officials on the potential impacts of proposed legislation or policy changes related to land use planning matters.
- Streamlined permit processes for efficient project approvals, resulting in expedited development timelines.
- Evaluated zoning regulations for consistency with long-range goals, facilitating necessary updates and revisions as needed.
- Managed project timelines, filing documents properly and on time.
- Developed presentations to demonstrate planning initiatives and research.
- Maintained and applied knowledge of local and state government codes and requirements regarding land use.
- Prepared, maintained and updated files, land use data and statistics.
- Evaluated permits for zoning changes and building projects by closely checking information against approval requirements.
- Responded to public inquiries and complaints.
- Trained new technicians on standard operating procedures, ensuring consistency across the team.
Medical Administrative Assistant
Elks Rehabilitation Hospital
10.2005 - 10.2006
- Handled sensitive patient information with discretion, adhering to strict HIPAA guidelines and safeguarding privacy at all times.
- Provided exceptional customer service to patients, addressing concerns promptly and professionally to ensure satisfaction.
- Answered incoming calls, routed messages and resolved patient inquiries within target timeframes.
- Supported healthcare providers with the timely completion of necessary documentation, allowing them to focus on quality patient care.
- Developed strong rapport with patients through active listening and empathetic communication, fostering trust and encouraging ongoing engagement with healthcare services.
- Managed incoming phone calls efficiently, directing callers to appropriate personnel while providing courteous service at all times.
- Verified insurance coverage to prepare for upcoming patient appointments.
- Documented patient medical information, case histories, and insurance details to facilitate smooth appointments and payment processing.
- Greeted patients and provided required paperwork to facilitate services.
- Called patients to confirm scheduled appointments day in advance.
- Contributed to a positive office environment by fostering strong working relationships with colleagues, resulting in improved team collaboration.
Administrative Medical Assistant
The Walking Center
01.2004 - 10.2005
- Streamlined appointment scheduling processes for increased patient accessibility and reduced wait times.
- Enhanced patient satisfaction by providing efficient and courteous administrative support to medical staff.
- Implemented electronic health record systems, increasing team efficiency and simplifying data retrieval processes.
- Delivered exceptional customer service by promptly addressing incoming calls, emails, and walk-in inquiries from patients and other stakeholders.
- Contributed towards a positive work culture by actively participating in team meetings and collaborating with colleagues to solve challenges.
- Supported physicians during examinations by obtaining vital signs and recording pertinent medical history information for accurate diagnoses.
- Managed a high volume of patient correspondence, ensuring timely responses and appropriate escalation of urgent matters.
- Provided compassionate care to patients by promptly addressing concerns and answering questions regarding their treatment plans.
- Assisted with insurance verification and billing tasks, ensuring timely reimbursements and minimizing errors.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
Education
ICC Certified Permit Technician -
International Code Council
Online 10.2019
High School Diploma -
Mountain Home High School
Mountain Home, ID05.1995
Skills
Multitasking efficiency
Professionalism and Integrity
Computer Software Proficiency
Great with people and co workers
Accomplishments
Completed ICC Permit Technician Training in 2019 and have worked as an Administrative Assistant, Permit Technician and a Land Use Planner for the Elmore County Land Use and Building Department for 18 years.
Certification
International Code Council Certified Permit Technician
Timeline
Land Use Planner
Elmore County Land Use and Building Department
10.2006 - Current
Medical Administrative Assistant
Elks Rehabilitation Hospital
10.2005 - 10.2006
Administrative Medical Assistant
The Walking Center
01.2004 - 10.2005
ICC Certified Permit Technician -
International Code Council
International Code Council Certified Permit Technician
High School Diploma -
Mountain Home High School
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