Kacey Snow
Howard
Summary
A past Assistant Manager at UEC Theatres with enhancing customer satisfaction and operational efficiency. Skilled in financial transaction processing and collaborative team management, I excel in resolving conflicts and fostering a positive work environment, driving repeat business through exceptional service and attention to detail.
After being out of the work force due to homeschooling my 3 children through graduation, I come offering strong communication abilities and positive attitude, eager to learn and grow in telecommunications. I will brings quick learning aptitude and adaptability to new technologies and systems. I am ready to use and develop interpersonal and technical skills in the Fraud Specialist role.
Overview
3
3
years of professional experience
Work History
Assistant Manager
UEC Theatres
08.2014 - 02.2017
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Generated repeat business through exceptional customer service.
- Assisted in recruiting, interviewing, hiring, and onboarding of new employees to maintain adequate staffing levels.
- Conducted employee performance evaluations, providing constructive feedback for growth and development.
Education
Associate of Applied Science - Health Information Systems And Medical Coding Cert
University of Cincinnati
Cincinnati, OH03-2027
CAD Certification -
Knox County Career Center
Mount Vernon, Ohio05-2003
Mount Vernon High School
Mount Vernon, Ohio05-2003
Skills
- Customer service
- Financial transaction processing
- Collaborative team management
- Strategic decision-making
- Problem-solving
- Time management
- Customer relations
- Workload management
- Effective conflict resolution
- Supportive demeanor
- Attention to detail
- Punctual and reliable
- Engaged listening
- Active learning
- Computer skills
- Flexible schedule
- Self-regulation
- Proficient in MS Office
- Critical thinking
- Problem-solving and resolution
Timeline
Assistant Manager
UEC Theatres
08.2014 - 02.2017
Associate of Applied Science - Health Information Systems And Medical Coding Cert
University of Cincinnati
CAD Certification -
Knox County Career Center
Mount Vernon High School
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