Summary
Overview
Work History
Education
Skills
References
Timeline
Generic

Kacey Street

Abingdon,VA

Summary

Dynamic professional with a proven track record at Blue Ridge Beverage, excelling in administrative support and customer service. Adept at invoice processing and fostering strong client relationships, I leverage effective communication and attention to detail to enhance operational efficiency and drive satisfaction. Committed to delivering results and exceeding expectations. Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.

Overview

15
15
years of professional experience

Work History

Blogger Assistant

50 is not old- Tania Stephens
Abingdon, Virginia
05.2021 - Current
  • Created engaging blog content focused on lifestyle and aging topics.
  • Researched current trends to inform writing and enhance reader engagement.
  • Developed social media strategies to promote blog posts and increase visibility.

Administrative Assistant

Blue Ridge Beverage
Abingdon, Virginia
07.2023 - 08.2025
  • Organized office operations and maintained filing systems for efficient document retrieval.
  • Coordinated meetings and scheduled appointments for team members and executives.
  • Managed communication between departments, ensuring information flow and clarity.
  • Processed invoices and expense reports using accounting software.
  • Assisted in preparing monthly financial statements and reconciliations.
  • Communicated with vendors to resolve discrepancies in billing statements.

Customer Service Specialist

Stateline Services
Bristol, TN
09.2019 - 03.2023
  • Assisted with mentoring new employees during and after training.
  • Maintained knowledge of company products to provide helpful suggestions and recommendations to customers.
  • Delivered personalized customer service relating to questions and promptly resolved basic problems on customer accounts.
  • Scheduled and dispatched jobs to technicians.
  • Issue and post bills, receipts, and invoices, assisting customers with invoice related questions.
  • Developed strong customer relationships and loyalty through effective communication.
  • Updated and maintained database with accurate customer information and timely data entry.

Insurance Agent

Southwest Virginia Professional Insurance
Vansant, VA
05.2010 - 09.2019
  • Explained features, advantages, and disadvantages of various policies to promote sale of insurance plans.
  • Sought out new clients and developing clientele by networking and generating lists of prospective clients.
  • Interpreted insurance policies and explained coverage to clients.
  • Built and maintained relationships with clients to support satisfaction.
  • Analyzed clients' current insurance policies and suggested additions or other changes.
  • Assisted clients in selecting appropriate insurance coverage options.
  • Reviewed and processed insurance applications for accuracy and completeness.
  • Educated clients about policy terms, conditions, and benefits.
  • Conducted regular follow-ups to ensure client satisfaction and retention.

Education

SWCC - Human Services/ Education

SWCC
Claypool Hill, VA

Skills

  • Customer Service and Assistance
  • Good Communication Skills
  • Effective Written and Verbal Communication
  • Microsoft Office
  • Administrative and Office Support
  • Invoice Preparation and Processing
  • Reconciliation skills
  • Problem solving
  • Data entry accuracy
  • Inventory tracking
  • Attention to detail
  • Vendor communication
  • Job scheduling
  • Effective communication
  • Updating logs
  • Dispatching procedures
  • Database maintenance
  • Problem-solving
  • Record keeping

References

  • Tania Stephens, Employer, 276-870-7484
  • Jodi Reynolds, Previous Employer, (276) 597-2608, Jstreet@swvainsurance.com, Southwest Virginia
  • Professional Insurance
  • Mike Rife, 276 597 8043, 276 698 1176, minster of Vansant Church of Christ
  • Phyllis Scott, 276 935 5959, former employer and manager of Food City #839

Timeline

Administrative Assistant

Blue Ridge Beverage
07.2023 - 08.2025

Blogger Assistant

50 is not old- Tania Stephens
05.2021 - Current

Customer Service Specialist

Stateline Services
09.2019 - 03.2023

Insurance Agent

Southwest Virginia Professional Insurance
05.2010 - 09.2019

SWCC - Human Services/ Education

SWCC

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